MST-Department of Public Policy and Administration

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Access to Basic Education in the Context of Intercommunal Conflict and Learning of Primary School Going Children in Turkana County, Kenya
(Kenyatta University, 2024) Jimbo, Tom Odera
Access to basic education in conflict-prone communities is a significant challenge in Kenya. Empirical reviews had suggested that, during intercommunal conflicts, various factors influencing access to basic education were compromised. However, these influences manifest differently in distinct situations and locations. There has been limited research on how access to basic education was affected following intercommunal conflicts in Kapedo, Turkana County. The study aimed to examine access to basic education in the context of intercommunal conflict and the learning of primary school-going children in Kapedo ward of Turkana County. The specific objectives of the study were: to determine the effects of availability of learning resources and facilities on learning of primary school going children; to examine the effect of family income levels on learning of primary school going children; to establish how cultural practices and tradition affect learning of primary school going children; to interrogate how school infrastructure affects learning of primary school going children in Kapedo ward, Turkana County- Kenya. The study drew on three theories: Relative Deprivation theory, System Resource Theory, and Hierarchy of Needs Theory. It employed a descriptive survey research design, and the census approach that ensured participation of the entire population with two Ministry of Education officials, four headteachers, and twenty-four teachers as respondents. Data collection used a semi-structured questionnaire and an interview schedule, ensuring voluntary participation, confidentiality, and clarity of the study's purpose. Prior to data collection the instruments were subjected to validity check with help of university experts, and reliability tests using the Cronbach Alpha threshold of 0.7. The analysis combined descriptive statistics (frequencies, percentages, and averages) and inferential statistics (regression analysis) and presented results through charts and tables, with qualitative data analyzed thematically. The study revealed that despite intercommunal conflicts in Kapedo, Turkana County, learning resources remained accessible, correlating with better academic performance among primary school children. Family income affected education, with conflict-induced economic instability leading to resource allocation challenges and school attendance issues, especially for girls. Cultural practices diverted children from education, causing absenteeism. Parental negligence hindered progress, despite a positive correlation with conducive practices and learning outcomes. School infrastructure challenges persisted, with a positive correlation to learning outcomes but not guaranteeing success in conflict-affected areas. Holistic interventions, considering teacher quality, safety, and resource availability, were recommended. The study recommends that the Ministry of Education and Local Authorities maintain the provision of essential learning resources, emphasizing administrative functionality, classroom safety, and resource access to enhance learning outcomes. Non-Governmental Organizations and Donors should support programs to address economic challenges during conflicts, offering financial assistance, livelihood opportunities, and scholarships for children's education. Community leaders and elders should promote education-friendly cultural practices, discouraging those hindering access to learning and resolving conflicts affecting cultural obligations. Government Authorities should prioritize school infrastructure reconstruction in conflict-affected areas, including classrooms, furniture, and security measures, recognizing their significant impact on learning outcomes.
Administration Management Skills and Implementation of Strategic Planning in Public Secondary Schools in Muranga County ,Kenya
(Kenyatta University, 2023-11) Kimaru, Maina Symon; Jane Njoroge
Administrative Capacity and Performance of Kenya Police Service Officers in Machakos County, Kenya
(Kenyatta University, 2023) Khaemba, Martin Wanyama; Wilson Muna
A rising body of evidence in Kenya, and Machakos County in particular reveals that the police officers' administrative capacity is under-researched and has a negative effect on their performance. The research was guided by the following research objectives; identify the effects of career progression on performance of Kenya police service officers in Machakos County, examine the effects of workload on performance of the officers and establish the effects of technological preparedness on performance of the officers. Research was conducted using Human Capital Management theory and a descriptive survey methodology. The total population that was targeted was 690 officers comprising of 678 police constables and 12 police station commanders in the County's twelve police stations. 203 police constables and 4 police station commanders were randomly sampled using a stratified random sampling technique. Interview schedule was used to collect data from Officers in charge of the police stations and data was gathered from the police constables through the distribution of questionnaires to them. For this study, quantitative and qualitative methodologies were used to analyze the data. Descriptive statistics, such as frequency distributions and percentages, were necessary for analyzing numerical data while closed-ended replies or content analysis from questionnaires was done which revealed patterns, themes, and biases that were employed in the research. A table-based style made it easier to see the results. Simple regression technique was used to check the relationships between the two study variables, that is, administrative capacity (independent variable) and performance (dependent variable). Statistical Package for Social Sciences was used to do the analysis. The study adhered to Kenyatta University and National Commission for Science, Technology and Innovation norms for research. The information provided remained private at all times. The data was collected in an anonymous fashion and data management was done by use of a computer and a password to save the data electronically to keep it safe from unauthorized access. The study established that there was a positive correlation between administrative capacity and performance of the police officers. The major findings of the study were that: career progression, workload and technological preparedness aspects affected performance of the officers. In view of the identified research findings, the researcher recommends that: The National Police Service Commission should develop a suitable policy on enhancing the administrative capacity and performance of the officers. Further, the Service should develop a suitable strategic plan aimed at capacity building of the police officers and enhancing their performance.
Adoption of e-governance in the public sector: a case of Nairobi City County
(Kenyatta University, 2016-10) Mulubi, Asiligwa
Adoption of e-governance in delivery of services is one of the ways in which public sector organizations can enhance efficiency and effectiveness in delivery of services. The establishment of devolved system of governance created 47 semi-autonomous County Governments mandated to provide governance services within their region. Studies have been conducted on adoption of e-governance in the devolved government structure, however, most of studies did not utilize the UTAUT model or moderating variables to determine e-governance adoption. Therefore, this study adopted the UTAUT model to examine performance expectance, effort expectancy, social influence, and facilitating condition in adoption of e-governance. The study used gender and job experience as moderating variables. The descriptive survey research design was. The study had a target population of 12, 946, and a sample size of 384. A questionnaire tool with questions adopted from UTAUT variables (performance expectance, effort expectancy, social influence, and facilitating conditions) was used. The study findings were analyzed for descriptive and inferential statistics. Inferential statistics were used to test the hypothesis of the study. The findings revealed the existence of a statistically significant relationship between performance expectancy, effort expectancy, social influence, and facilitating conditions. However, the moderating variables (gender and job experience) did not have significant relationship with adoption of e-governance. The study concludes that facilitating conditions had the strongest relationship with adoption of e-governance. The study recommends that other studies e-governance should test adoption using other models and other than UTAUT, and more moderating variables other than gender and job experience as since they have been utilized in this study.
Adoption of E-Visa Regime and Its Effects on Processing of Travelers at Malaba and Busia Border Posts, Kenya.
(Kenyatta University, 2023) Gamoing, Robert Kipngeno; Wilson Muna
The e-visa regime is a relatively new phenomenon globally, and little evidence exists that demonstrate its effectiveness on processing of travelers at border points. The purpose of this project therefore is to study the effects of e-visa regime, particularly the application requirements, means of payment, clearance time and adoption of technology on processing of travelers. The study was guided predominantly by the Technology Adoption Model, and complemented by Theory of Planned Behavior and Diffusion of Innovation Theory. Two of the busiest border posts in Kenya were randomly selected, these are, Busia and Malaba along the Kenya-Uganda border. The target population comprised 700 inbound travelers at the Busia and 100 outbound travelers at the Malaba border post. It also comprised 50 immigration officers on the Kenyan side of the border. Hence the target population is 850 respondents. A sample size of 170 was then derived from the target population; this is 20% of the target population. Data was collected mainly by use of semi-structured questionnaires among the travellers, and interview schedules among the immigration officers. A pilot study was conducted at the Namanga border post to determine the validity and reliability of the data collection tool, and improve on gaps identified. The data was analyzed through descriptive and inferential statistics. Regression analysis was used to determine the relationship between the adoption of e-visa regime and processing of travellers. Quantitative data is presented using frequency tables, percentages, bar graphs and pie charts while thematic analysis was used to analyze qualitative data where data was coded into themes for interpretation and analysis. In order to address ethical considerations, letters of authorization to undertake this research was sought from Kenyatta University, the National Council for Science Technology and Innovation (NACOSTI), as well as from the relevant National and County government authorities in Busia County. The researcher sought informed consent, while observing objectivity, confidentiality and anonymity
Adoption of strategic management practices at Kenyatta University
(Kenyatta University, 2015-06) Kinuthia, Nicholas Gitau
Strategic management is a key guideline in institutions of higher learning as the quest for higher education continues hence each university has to lay down its competitive strategies and align them with the ever changing environment and market trends. It is on this note that each university is striving to come up with strategic plans to guide its operations and give it a competitive edge over others and be able to attract more students. This is evidenced by the fact that there are 22 public universities and 14 private universities who are competing to provide higher education. This study, therefore sought to assess the adoption of strategic management practices in Kenyatta University. This research study adopted a descriptive survey design which was deemed appropriate because the main interest was to establish how strategic management practices have been adopted in Kenyatta University. The study targeted the management staff of the university, making 91 respondents. Primary data was gathered directly from respondents and for this study, a semi-structured questionnaire was utilized. Secondary data was also collected for this study. Quantitative data collected using questionnaires was analyzed by the use of descriptive statistics and presented through percentages, means, standard deviation and frequencies. The information was also presented by use of frequency tables and charts. The study conducted a multiple regression analysis to determine the relationship between strategic management and the variables as well as ANOV A model to test for significance. The study found out that Kenyatta University is faced with various challenges in the strategic management at the different levels. The study also found that commitment of top management affects strategic management in Kenyatta University. The study concludes that Kenyatta University uses communication as a means of achieving strategic management. The study also concludes that organizational culture has an effect on strategic management in Kenyatta University. The study finally concludes that organizational structure influences strategic management at Kenyatta University. The study recommends review of the strategic management practices by Kenyatta University by making a positive contribution on communication, commitment, creating awareness or understanding of the strategy, aligning organizational systems and resources and better coordination and sharing of responsibilities. The study also recommends that decision making for the Kenyatta University be based on a perception of itself and the environment so as to detect problems, gather information, and evaluate possible outcomes.
Adoption of strategic management practices at Kenyatta University.
(2015-06) Gitau, Kinuthia Nicholas
Strategic management is a key guideline in institutions of higher learning as the quest for higher education continues hence each university has to lay down its competitive strategies and align them with the ever changing environment and market trends. It is on this note that each university is striving to come up with strategic plans to guide its operations and give it a competitive edge over others and be able to attract more students. This is evidenced by the fact that there are 22 public universities and 14 private universities who are competing to provide higher education. This study, therefore sought to assess the adoption of strategic management practices in Kenyatta University. This research study adopted a descriptive survey design which was deemed appropriate because the main interest was to establish how strategic management practices have been adopted in Kenyatta University. The study targeted the management staff of the university, making 91 respondents. Primary data was gathered directly from respondents and for this study, a semi-structured questionnaire was utilized. Secondary data was also collected for this study. Quantitative data collected using questionnaires was analyzed by the use of descriptive statistics and presented through percentages, means, standard deviation and frequencies. The information was also presented by use of frequency tables and charts. The study conducted a multiple regression analysis to determine the relationship between strategic management and the variables as well as ANOV A model to test for significance. The study found out that Kenyatta University is faced with various challenges in the strategic management at the different levels. The study also found that commitment of top management affects strategic management in Kenyatta University. The study concludes that Kenyatta University uses communication as a means of achieving strategic management. The study also concludes that organizational culture has an effect on strategic management in Kenyatta University. The study finally concludes that organizational structure influences strategic management at Kenyatta University. The study recommends review of the strategic management practices by Kenyatta University by making a positive contribution on communication, commitment, xv creating awareness or understanding of the strategy, aligning organizational systems and resources and better coordination and sharing of responsibilities. The study also recommends that decision making for the Kenyatta University be based on a perception of itself and the environment so as to detect problems, gather information, and evaluate possible outcomes.
Alternative Dispute Resolution Mechanisms and Management of Case Backlog in the Family Division of the Judiciary of Kenya
(Kenyatta University, 2022) Otindo, Mary Anjao; Wilson Muna
Scholarly evidence on the effect of alternative dispute resolution (ADR) mechanisms on management of case backlog in the family division is non-existent. The Kenyan Constitution and the 2019 -2023 strategic plan for the Judiciary identifies improved case management and quick delivery of justice as a very important result area for Kenya’s Judiciary. Judiciaries world over identifies ADR as a tool towards reduction of case backlog. The Article 159 (2) of Kenya’s Constitution, 2010, identifies ADR as a way to fasten the process of resolving disputes among parties and maintaining an amicable relationship. In the year 2016, Judiciary piloted the use of court-annexed mediation at the family and commercial divisions of the Judiciary. Many people continue to prefer court litigation as opposed to ADR. There is limited literature and evidence on what factors, if put in place would contribute to ADR being an effective tool of managing case backlog at the Judiciary. In order to answer this question, the study sought to find out the effect of cost of ADR, community awareness, stakeholder involvement, case turnaround time and case categorization in ADR and management of case backlog at the family court division of the judiciary. The Theories of Conflict Transformation and the Theory of Justice are the guiding theories for this study. Descriptive study design was used. The target population of this study were 87 court users in the family division of the judiciary in Nairobi and Nakuru. Data collection was performed using a semi-structured questionnaire. Data were analyzed in descriptive statistics and qualitative data was analyzed in subject analysis. The researcher sought the approval from the graduate school board of Kenyatta University, NACOSTI and from the Chief registrar of the Judiciary before carrying out the study. The Respondents were informed about the study and their informed consent sought before the questionnaire was administered. Their privacy, dignity and confidentiality was guaranteed. Participation was voluntary and no force was used. The study found that 36% agreed that the activities of non-judicial organizations in adoption of alternative dispute resolution mechanisms are acceptable. Most of the respondents, 77% agreed that the cost of litigation was higher than that of ADR. About 77% of the respondents revealed that they have interacted with ADR processes at the family court division with 65% agreeing that slow handling of cases arose from manual records that contributed to longer case turnaround time at the courts. The study concluded that the cost of ADR is lower than that of litigation. It was apparent that court users were not aware of the programs conducted by Judiciary of Kenya, NGOs, FBOs, CBOs or the governments on ADR. The study also found that most respondents have never been part of the ADR processes at the family court division. Yet, for those who have participated reported not to have been satisfied with the process of stakeholder involvement and procedures used. The study also found that the different case categories do not contribute to individuals’ use or disuse of other mechanisms to resolve disputes. The study recommends that there is need to develop a mandatory screening and case categorization in order to identify suitable cases for ADR before court processes begin. It is also recommended that sufficient resources be allocated to ADR department. Court leaders should consider raising public awareness and involvement in the importance of Alternative Dispute Resolution mechanisms. Awareness should therefore be created among the members of the community to provide adequate and relevant information on ADR as a dispute resolution mechanism.
Analysis of Community Based Policing Initiative in Kenya; the Case of Nakuru County
(Kenyatta University, 2018) Giteru, Titus Nganju
The Kenyan government adopted Community Policing initiative as a crime fighting tool in the year 2002. The Community Policing initiative was aimed at enhancing security and safety, reducing crime, fear and improving social order. Crime happen on regular basis and continue to be an issue of discussion to policy makers, policing agents, citizens on how best community policing can be tailored to solve these security and safety challenges. This study intended to analyze how community policing initiative has been used in fighting crime. The study endeavored to understand the way the local people perceives various aspects of community based policing and the interactions between the various players in policing. The objectives of the study were to; establish awareness on community policing amongst the policing agents and the local people, establish the relevance of community policing initiatives in fighting crime, identify factors which influences the uptake of community policing initiatives and establish factors which contributes to the sustainability of community policing initiatives in Nakuru North sub county. The study employed descriptive survey design while multistage sampling technique was used. The target population included the community policing committee members from the village clusters in Nakuru North Sub-County. Qualitative data was used which was collected using questionnaires and interview schedules. Descriptive statistics such as percentages, frequencies, mean and standard deviation were used to summarize data. Inferential statistics such as regression analysis was used to infer causal relationship between study variables with the aid of SPSS as tool for analysis. Data was presented using statistical tables. The research findings indicate that there exist statistically significant, negative causal relationship between community policing initiative awareness and crime level according to joint regression model coefficients results. Regression results indicate that usefulness of community policing initiatives have insignificant positive influence on crime level. Uptake of community policing initiatives has a significant negative influence on crime level. There exist statistically significant, positive causal relationship between sustainability of community policing initiatives and crime level according to joint regression model coefficients results. It was concluded that adequate information on community policing is not readily availed to the public officers and this might affect interactions amongst stakeholders. Community policing is significant in improving information sharing between police and citizens and this enables community better understanding of people’s security needs. Conclusions can be made that residents who are more vulnerable to crimes do not necessarily adopt community policing in Nakuru North Sub-County which could as a result of fading levels of trust amongst stakeholders. It was recommended that the security agencies should enhance relationship with the community in a bid to ensure that strong networks exist and this can be done by continuous sensitization to the members of the public on community policing initiatives. Joint problem identification and solving, relationship between security agencies and members of the public should be enhanced through partnerships between the parties. The Ministry of interior and coordination of national government should also ensure that adequate resources are allocated to the National police services to steer implementation of community policing programs.
Analysis of Women Performance in The Administration Police Service: A Case of Administration Police Service Headquarters, Nairobi County
(Kenyatta University, 2017-05) Temko, Christine Wabwile
This study sought to analyse the performance of police women officers in the Administration Police Service (APS) headquarters in Nairobi County. Specific objectives of the study included: examining the nature of work performed by police women in Administration Police Service Headquarters, assessment of the effect of deployment policy on performance of Administration Police Service women, finding out the psycho-social factors that influence performance of APS women and analysing challenges facing police women in APS Headquarters. The study was guided by the Radical Feminist and African Feminist theories. The Radical feminist theory assumes that women are vulnerable and dependent on men due to their biological hazards. African Feminist theory postulates that women are perceived weaker due to their social roles in the patriarchal world and they are largely associated with gendered roles like taking care of children and home keeping while men are associated with public roles. The study adopted a descriptive research design and disproportionate stratified sampling. The target population was 100; 50 APS police women, 35 selected policemen deployed at the APS headquarters in Nairobi County and some (15) men sampled from the family members of the police women. The targeted population was categorized into five (5) levels whereby disproportionate stratified sampling technique was adopted for the police women, while random sampling technique was adopted for the remaining levels. Further, the sample size had five levels, where four levels were from APS; police women, policemen in senior management, middle management and the lower level management, while the other level was some men from the family members of APS police women within Nairobi County. Primary data were collected through structured questionnaires and interview guides and it was supplemented by secondary data obtained from library research. After collection, data was coded, tabulated and interpreted in relation to research objectives and questions. Data Processing was done and presented in the form of percentages, tabulations, charts and frequency. Data analyses were both quantitative and qualitative whereby qualitative data findings are presented in a narrative form. The research established that women are excluded from police roles due to biological hazards i.e. pregnancy, menstrual cramps, childbirth, breastfeeding and child rearing. Moreover, there are numerous challenges affecting police women performance in the Administration Police Service Headquarters. These includes: being perceived as weaker sex, intimidation from seniors officers, lack of mentorship, low self-esteem, sexual harassment, inadequate opportunities for participation in policy formulation, interactional obstacles, unreported domestic violence, not being given sufficient time to nurse children and inadequate housing. To address these challenges the study recommends formation of APS women’s network committee for mentorship and gender mainstreaming trainings within Administration Police Service.
An Assessment of Challenges Facing Ethical Practices in the Public Sector in Kenya A Case of Ethics and Anti Corruption Commision
(Kenyatta University, 2019-05) Githae, Nicholas Muia
World over, public officials have often been embroiled in scandals of varying magnitude. The genesis for most of these scandals is the gradual deterioration in ethical behavior of public officials, which has given rise to all kinds of malpractices. This has triggered condemnation from various stakeholders, especially the general public, for the development and implementation of policies that address ethics, integrity, transparency, accountability and professionalism, to promote accountability in the management of public resources and improve public sector results. Literature on ethical practices has focused heavily on the effects of corruption and the laws enacted to address it. There is scant literature on the challenges to ethical practices in the public sector in Kenya. This is despite the mounting evidence available on the challenges in tackling ethical practices in the country. The above necessitated this research with the aim of addressing the above knowledge gap on the subject. The study sought out to investigate the challenges of ethics, accountability, transparency, integrity and professionalism in the public service. It specifically discussed how procedural factors, institutional factors, social cultural factors and economic factors challenge the practice of integrity and ethical practices in Kenya’s public service. The research project is anchored on the Public Choice Theory and Broken Window Theory. The research project relied on primary data collected from the ethics and anti-corruption commission office. Procedural factors, institutional factors, socio-cultural factors, economic factors, were found to be satisfactory in explaining integrity and ethical practices in the public sector. This is supported by coefficient of determination also known as the R square of 72.4%. This means that procedural factors, institutional factors, socio-cultural factors, economic factors explain 72.4% of the variations in integrity and ethical practices. The R2 before moderation was 72.4% but after moderation the R2 improved to 75.9%. This implies that legal framework enhances the provision of integrity and ethical practices in the public sector. Regression analysis indicated that procedural factors and integrity and ethical practices in the public sector had a positive and significant relationship (r=.228, p=0.030). It was also found that institutional factors and integrity and ethical practices in the public sector have a positive and significant relationship (r=.390, p=0.000).The study also established that social cultural factors and integrity and ethical practices in the public sector have a positive and significant relationship (r=.277, p=0.004). Social cultural factors and integrity and ethical practices was found to have a positive and significant relationship (r=.282, p=0.007). The study concluded that procedural factors, institutional factors, socio-cultural factors, economic factors, impede integrity and ethical practices in the public sector in Kenya. The study recommends the revision of procedures in investigating and prosecuting individuals who commit economic crimes. The procedures should be systematic and supported legally. The study recommends the cooperation of various government institutions in taming and fighting graft. The various institutions include department of Criminal Investigation, EACC, the Judiciary, civil society and the religious groups. When this entire group pulls together, graft in Kenya will be rooted out. It was also recommended the inclusion of ethics and moral lessons in school curriculum. It is important that young generations are taught on the importance of being honest right at an early age. The society including community leaders, parents, religious leaders and teachers should teach good morals among the younger generation. The study recommends the facilitation of all institutions by enhancing their
Assessment of Compliance of Budgeting Practices to Established Norms on Budgeting by Government Entities in Kenya (A Case of the Legislature)
(Kenyatta University, 2018) Kanyi, Eric Ng’ang’a
The current public finance architecture brought about by the Constitution of Kenya 2010 resulted to far reaching changes on the management of public resources in Kenya. One of the key departures from the past is the enhanced role of the Legislature in public finance oversight. The Constitution empowered the Legislature to provide oversight and accountability over use of public finances including budget approval for all government entities as well as ensuring all government entities follow laid down procedures on budgeting. The question is whether the Legislature, through the administrative arm, Parliamentary Service Commission (PSC), is employing budgeting practices which are in conformity with the established norms on budgeting in preparing its own budget in order to be an example to other government entities. Compliance with government established norms on budgeting by the PSC will to some extent determine whether the Legislature has the moral authority to demand adherence to budgeting norms by other government entities. The Legislature will not be able to authoritatively sound alarm on financial malpractices in other government entities as a result of poor budgeting practices stemming out from non adherence to established norms if the Legislature itself is not following the established norms on budgeting. Therefore, the objective of the proposed study is to assess the compliance of budgeting practices to established norms on budgeting in the Legislature. The Parliamentary Service Commission, which is the administrative arm of the Legislature, mandated to prepare the Legislature’s Budget. The proposed study will use a descriptive design. The target respondents of this study will be employees of the administrative arm of the Legislature, that is, the Parliamentary Service Commission in the Directorate of Finance and Accounting and the Directorate of Budget based at Parliament Buildings in Nairobi. These two Directorates are conversant with budgeting practices in the public sector and are involved directly and indirectly with budgeting in the Legislature. The data for the proposed study will be collected from primary source through administration of questionnaires. The questionnaires will seek to capture the perceptions of the respondents regarding compliance of budgeting practices in the Legislature to established norms as well as possible remedial interventions. The technique which will be employed in analyzing the data collected will be descriptive statistical technique since the research intends to describe the existing budgeting practices in the Legislature.
An Assessment of The Impediments to Integrity and Ethical Practices in The Public Sector in Kenya (A Case of Ethics and Anti Corruption Commission)
(Kenyatta University, 2018-09) Githae, Nicholas Muita
World over, public officials have often been embroiled in scandals of varying magnitude. The genesis for most of these scandals is the gradual deterioration in ethical behaviour of public officials, which has given rise to all kinds of malpractices. This has triggered an outcry from various stakeholders, especially the general public, for the development and implementation of policies that address ethics, integrity, transparency, accountability and professionalism, to promote accountability in the management of public resources and improve public sector results. This study sets out to investigate the impediments of ethics, accountability, transparency, integrity and professionalism in the public service. It specifically discusses how procedural factors, institutional factors, social cultural factors and economic factors impede integrity and ethical practices in Kenya’s public service. The paper will anchor its study on the public choice theory, broken window theory and rational choice theory. The paper will rely on primary data pulled from the records of the ethics and anti-corruption commission office. The departments that will be of interest will be the Investigations, Ethics and Leadership and Preventive services. The data will later be analysed using the statistical package of social sciences it will be presented in the form of tables and graphs and thereafter it will form a basis for a conclusion and recommendation of the research.
Assessment on user satisfaction in information systems in Public sector: A case of government human resource Information System
(Kenyatta University, 2015-04) Kimanthi, Jehoshaphat Mutunga.
In response to growing pressures to perform, governments the world over are progressively adopting advancements in information systems (ISs) to address the growing governmental information requirements. Assessment of information systems' performance, based on the end users' perspective, is critical in order to understand. customers' needs and identify important dimensions and factors in the development of the systems. The evaluation result is then used in decision making at policy level. Naturally, there exists a variation in user expectations and user satisfaction relative to the performance of an existing information system and the user's skills and/or attitude. However, most governments are not keen on assessing how these information systems meet the needs of the citizenry and by extension all the end users. The broad objective of this study was to assess user satisfaction in information systems in public sector. The Government Human Resource Information system (GHRIS) was used a case study. GHRIS is a web based Human Resource Management (HRM) information system used in the Government of Kenya Civil Service. The purpose of the study was to show case the need for managers of public institutions to make policy decisions towards end user satisfaction in information systems. T 0 this end then this research studied user satisfaction with respect to timeliness, personalization, accuracy and user participation of information system. The study employed two theories; the primary one being W.J. Doll & Torkzardeh model which involves gathering perceptions about an IS from direct consumers and the other supporting theory being Technology Acceptance Model (TAM) which models how users come to accept and use a technology after its implementation. Primary data was gathered using structured questionnaire while secondary data was gathered from literature found in libraries and internet. The research design used is descriptive statistics. Purposive sampling was also used in selecting Kenya Prison Service (KPS) department as the site of study. A total of 100 respondents were selected using simple random sampling. The findings of this study suggested that GHRIS users were almost satisfied with accuracy, personalization and timeliness of the information system but the major finding of the study was that the users of GHRIS were not given an opportunity to participate in the implementation process of the information system. The study concluded that user satisfaction in information systems is positively affected by accuracy, timeliness, personalization and user participation of the information system. Further the study recommended that public sector organization managers should adopt more user participatory policies in order to attract and retain end user customers.
Attitudes towards Outsourcing Security Services on Service Delivery in Commercial State Owned Enterprises in Nairobi City County, Kenya.
(Kenyatta University, 2019-06) Guracha, Adan Moro
Security service delivery in public sector is crucial as it entails protecting government personnel as well as property. Therefore, security is increasingly viewed as a key condition for economic growth and development. Lack or ineffective security service delivery weakens the performance of any organization. This study sought to determine if service delivery improves as a result of outsourcing of security services to commercial state owned enterprises in Kenya. Specifically, this research aimed at determining the effects of outsourcing cash protection, body guarding, property protection and information/data protection services on security service delivery of selected commercial state owned enterprises in Nairobi City County in Kenya. The study was guided by two theories; the Functionalist model and securitization theory. A descriptive research design was adopted. The target population for this study was a census of all the 29 selected commercial state owned enterprises. The study targeted security managers, assistant security managers and security staff, hence total target population was 958 respondents. The sample size was selected through purposive and random sampling techniques. The research used questionnaires to collect data. Descriptive statistics including frequencies, percentages, means and standard deviations were used. Further, inferential statistics including correlation and regression analysis were used to illustrate the relationship between the independent and the dependent variables. The study used a multiple regression model. The regression results indicated that, there is a positive and significant relationship between outsourcing cash protection security services and security service delivery of commercial state owned enterprises in Kenya (β=0.247, p=0.001); a positive and significant relationship between outsourcing bodyguard security services and security service delivery of commercial state owned enterprises in Kenya (β=0.271, p=0.000); a positive and significant relationship between outsourcing property guarding security services and security service delivery of commercial state owned enterprises in Kenya (β=0.289, p=0.033); and a positive and significant relationship between outsourcing information security services and security service delivery of commercial state owned enterprises in Kenya(β=0.389, p=0.015). From the findings, the study concluded that outsourcing security services has a significant influence on security service delivery of commercial state owned enterprises in Nairobi City County, Kenya. In particular, the study concluded that outsourcing cash protection, body guarding services, property guarding and information security services, had a positive and significant effect on security service delivery of commercial state owned enterprises in Kenya. The study recommended that commercial state owned enterprises should strengthen their cash protection security services, security officers should be trained on how to protect human life especially, the personnel that they are supposed to protect, private security companies should keep data on any property that enters and leaves the company’s premises, and that private data security officers should have access to IT skills.
Attitudinal Training and Employee Perfomance in Devolved System of Governance in Kenya: A Case of Nyamira County Assembly
(Kenyatta University, 2023) Atunga, Onduko Gilbert; Weldon Kibet Ng’eno
Public organizations seek to improve on the performance of their employees so that they can provide public service both effectively and efficiently. This study examined the use of attitudinal training to enhance employee performance at the Nyamira County Assembly. The objectives of the study included establishing how attitudinal training methods influence employees’ performance; investigating the factors necessitating the adoption of attitudinal training to enhance employee performance, and establishing how the content of attitudinal training influences employee performance at the Nyamira County Assembly. The Kirkpatrick model was used to generate a framework for examining the effectiveness of the attitudinal training at the County Assembly concerning the enhancement of employees’ performance. The descriptive research design and correlation research designs informed date collection and analysis in the study. The research target population was 124 staff at the County Assembly. Stratified sampling was used, dividing the target population of 124 staffers at the County Assembly into two strata based on their contractual and non-contractual status. Purposive sampling was be used to determine 12 participants were interviewed. A total of 112 questionnaires were distributed to the rest of the staff at the County Assembly. The quantitative data was analzyed using the descriptive and inferential statistics, while the qualitative data was analyzed using the thematic analysis process. Logistical and ethical considerations regarding budgeting and research timeline were taken into consideration, while ethical considerations included confidentiality, anonymity, and informed consent. The study found that the performance of the employees is evident by considering their contribution to quality service delivery, productivity, teamwork and innovation. This, therefore, implied that organizations could improve the performance of their employees by adopting attitudinal training methods including job rotation, coaching, job instruction, and mentoring, and role-playingThe study also found that the attitudinal training in the organization was contingent upon factors such as human resource policy, managerial support, the provision of the required infrastructure, the development of training based on skills needs, and the development of training that advances career prospects of the employees. The findings revealed that attitudinal training content and employee performance were statistically significant. The study established that the training content that contributed to employee performance includes content on customer service, communication skills, ethics and integrity and leadership skills. The study, therefore, recommended the adoption of job instruction, job rotation, coaching and mentoring, and role-playing attitudinal training methods in a bid to advance staff performance in public organizations. The study noted that to yield the required employee performance, the development of training programs should consider factors such as human resource policies, managerial support, provision of the required infrastructure, and involve the employees in the processes of designing and developing the training programs. Besides, to enhance employee performance organizations should ensure that the training programs inculcate attitudinal training content including customer care, communication skills, ethics and integrity, and leadership skills.
Audit Committee Characteristics and quality of Financial Reporting in state Corporations in Kenya
(Kenyatta University, 2023-11) Ojuwa, Lilian Nabwire; Lucy Wamugo Mwangi
Abstract
Challenges faced by refugee small-scale traders in Kenya: the case of Somali refugee traders in Eastleigh, Nairobi.
(Kenyatta University, 2014) Mohamed, Habiba Ali; Kiruthu, Felix Macharia; Atela, M.
The main aim of the study was to investigate the challenges faced by small-scale traders among Somali refugees in Eastleigh -Nairobi Kenya. The study aimed at to examining whether Somali Refugees small-scale traders face corruption as a challenge, examine whether Somali Refugees small-scale traders are affected by lack of credit and financing in their business, examine whether Somali Refugees small-scale traders face discrimination when doing business and examine whether small-scale traders refugees in Eastleigh fear that they might be deported. The study sought to answer research questions developed from the objectives. Thus, this research attempted an in-depth explanation of how these migrants achieve their livelihoods. The study will adopt a conceptual framework developed by the researcher after reviewing relevant and related literature from various sources. Descriptive design was employed and data was collected from both secondary sources as well as primary sources. The study targeted all the Somali refugees doing small-scale businesses in Eastleigh section in Nairobi and sampling was conducted using purposive sampling to identify 225 specific respondents to the study. Questionnaires were used though shall be guided as many of the respondents would have language challenges. A research assistant was used to help in data collection. Data analysis was done using descriptive statistics while inferential statistics was used to draw conclusions from the collected data and presented using pie charts, bar graphs, frequency tables and percentages. Statistical Package for Social Scientists (SPSS) was used to aid in data analysis. Ethical standards were observed throughout the study so as to realize and achieve suitable results. The study found that most Somali small scale refugee traders are indeed economically poor. The asylum and immigration system remains conducive to the reception of small scale refugee traders. Small scale traders in Eastleigh face challenges of accessing to finance. Small scale trade helps Somali small scale traders acquire finances for their day to day financial requirements and there is exclusion of Somali small scale traders from the government funding when promoting small scale trade in Kenya. Corruption in Kenya and especially in Nairobi has a significant impact on refugee businesses'. Ethos of corruption and bribery prevailed throughout the commercial sector. Organizations that deal primarily with business dominate the rankings of bribe size in Kenya. Findings show that refugees live illegally in Nairobi and are largely not entitled to protection or assistance and therefore they fear that they might be departed at any time. There are no clearly demarcated boundaries signifying a singular refugee community in Nairobi and those refugees who have been able to establish businesses and survive in Eastleigh are unlikely to pick up and leave in the near future. The study recommended that policy and legal framework needs to be put in place for the regulation and management of refugees in Kenya. To accomplish this, agencies and organizations dealing with refugee and human rights matters in Kenya need to network and lobby government authorities and others to take necessary measures to ensure that they do not turn a blind eye on refugee issues in Kenya.
Challenges facing Kenyan diplomats returning from posting abroad
(Kenyatta University, 2014) Owade, Philip Richard Okanda; Wasonga, J.; Kiruthu, Felix Macharia
The study focused on the challenges experienced by returning Kenyan diplomats. They return with new skills and international experience but lace problems of adjusting to home cultures. It is important to develop and retain returning diplomats/diplomats who possess global knowledge and experience in international business. This study focused on diplomats who have returned to Kenya over the last IOycars since their last tour of duty and especially between 2008-2013. it covers all categories of diplomats, diplomatic staffs and their families. A descriptive research design will be adopted [or this study. The content analysis will be used to analyse the respondents' views on the strategic planning practices that the ministry has adopted. The data will then be coded to enable the responses to be grouped into categories. Descriptive statistics will be used mainly to summarize the data. This will include percentages and frequencies. A r.ickert scale and the use of Statistical Package [or Social Sciences (SPSS version 12.0) will be employed. Tables, Pie charts and other graphs will be used as appropriate to present the data collected [or ease of understanding and analysis. Measures of central tendency will be applied (mean, median, mode and percentages) for quantitative variables. The study found out that it is not only the work environment that changes but also the society and the diplomats during the international assignment. Cultural identity changes and demographic factors in particular have a direct effect on the returning diplomats' experience. Returning diplomats and their families have to deal with all the problems connected with housing, work for the spouse and schooling [or the children upon return home; cultural changes come slowly and therefore returning diplomats are not always aware of the changes that have taken place over time; there are some financial di fficultics that the diplomats encounter; returning diplomats loose the morale to perform because of deprived authority, status and control offered by their international assignment. The study also established that lack of returning diplomats' adjustment programmes including that for family members arc the leading causes of failure of the foreign policy. Therefore success CuI implementation of the Kenyan foreign policy framework calls Cor adequate Funding and strengthening of the Ministry. These should be reviewed with a view to human resource policies that create good international relations with other countries but also motivates its diplomats so as [0 enhance their performance. The study recommends open communication with diplomats and their families to be deployed in relevant departments in the ministry. The socio- resettlement should also be addressed to enhance their effectiveness and performance .liconornic challenges pertaining to their resettlement should also be addressed to enhance their effectiveness and performance.
The challenges of implementing federal system of Government: The case of south central zone of Somalia
(Kenyatta University, 2013-12) Fidow, Abubakar Farah
Somalia was divided into separate groups by international community; Somali land Puntland and South central Somalia. South central Somalia is the largest and more populous then other parts and the study carried out in south central Somalia. The study investigated the challenges of implementing federal system of government in South Central Somalia based on available body of knowledge about the topic. Despite autonomous administration in some parts of the country, there is need for understanding of the consequences of federalism. Therefore, this study was undertaken to determine the factors that led to establishment of a federal system of government. The research also examined the problems which have been experienced in the process of implementation of the federal system of government and suggested the possible solutions to its success. The researcher did this by seeking views among the people of Somalia. Various methods of data collection were used; these included primary and secondary sources such as published letters, magazines and books. The researcher used various techniques for collecting primary data which included; participant observations, questionnaires, focus group discussions and interviews. The target population included government officers and ordinary people with information on challenges, obstacles and barriers of applying federal system in Somalia. The study was thematic based on research objectives. Analysis was done by identifying and categorizing key variables, emerging issues and themes so as to allow the researcher to draw conclusions. The study concluded that, reforming the security and justice sectors was significant to solving the challenges being faced. Also, it will take the combined commitment and engagement of authorities, civil society and the international community to develop sustainable and effective security and justice institutions that are fit for the purpose.

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