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Determinants of Public Sector Reforms on Service Delivery in the Ministry of Interior and Coordination of National Government: A Case Study of Isiolo County Kenya
(Kenyatta University, 2024-11) Koko, Andrew Omolo
This study aimed to examine the determinants of public sector reforms on service delivery in the Ministry of Interior and Internal Coordination, Isiolo County, Kenya. The objectives of the study were; to sought for opinions on how the internal structuring of the Ministry of Interior and co-ordination of government programs has improved the service delivery in the public sector of Isiolo County. to examine how the digital operationalization has helped create change in service delivery in public sector, to the people of Isiolo County and to examine the influence caused by the training of Ministry’s staff members, and improving service delivery-Isiolo County. The respondents were all employees working in all the Ministry of Interior and Internal and Coordination of National Government, Isiolo County. The theories which guided the study were Ability, Motivation, Opportunity Theory, Reinforcement and Expectancy Theories, Equity Theory. The target population for the study comprised of 3108 permanent employees working in the ministries and departments in the County Government of Isiolo where a sample population of 354 was used. Primary data was used in this research and was collected by use of questionnaires. Three types of validity were used in this study namely; content validity, construct validity and face validity. Reliability of the research instrument was determined using Cronbach’s Alpha coefficient where a coefficient value of greater than 0.70 from a pilot study data showed that the instrument was reliable. To enhance content validity, expert opinion from professionals in public policy and reform field, researcher’s supervisors were sought and their comments incorporated to improve the instrument. The face validity was enhanced through instruments review. Descriptive statistics were used for quantitative data analysis which enabled the researcher to describe distribution of scores and even measurements. The collected raw data from the field was coded and transcribed and translated into quantitative data and then analyzed using Statistical Package for Social Sciences (SPSS version 24). Correlations were used to test the strength of the relationship between the variables; independent variables and the dependent variable. The findings revealed that capacity building, performance management system and employee motivation significantly impacted the service delivery in the ministry of interior and coordination of national government as indicated by P-value of 0.003. The government should implement comprehensive capacity building programs that address the diverse skill sets required within the Ministry of Interior and Coordination of National Government. This includes technical skills, leadership development, and specialized training to keep the workforce abreast of emerging trends and technologies in the public sector.
Patients Perspectives on Seclusion and Restraint Experience at Mathari National Teaching and Referral Hospital Nairobi City County, Kenya
(Kenyatta University, 2024-11) Mwangi, Mary Wanjiru
Mental health research across the world has elicited various perspectives regarding the experiences of seclusion and restraint of mentally unwell, aggressive patients. In spite of the need of understanding some of the determinants of seclusion and restraint of mentally ill patients, there has been limited publications particularly in the Kenyan context addressing the experiences of seclusion and restraint on social demographic characteristics of a mentally ill patient, patient and Institutional factors leading to seclusion and restraint as well as exploring the experiences of the mentally ill patients undergoing seclusion and restraint at Mathari National Teaching and Referral Hospital. The present study therefore aimed to explore patient’s experience on seclusion and restraint at Mathari National Teaching and Referral Hospital as well as describing the patient and institutional factors leading to their seclusion and restraints. Phenomenological research approach was carried out and Qualitative data was gathered using interview guide. The study targeted all the patients who had been nursed in seclusion and restraint during admission to Mathari National Teaching and Referral Hospital Nairobi City, Kenya, and those who consented to the study and were mentally stable. The study used purposive sampling method to select participants whereby the sample consisted of 10 participants who were interviewed until saturation of data was reached. Audio recorder was used to record the patients as they narrated their experiences. Data was collected for a period of about two months. The data was transcribed verbatim, Coding was done and codes which were similar were grouped into same categories. Similar categories were grouped into themes. Data was analyzed through iterative approach. It was revealed that seclusion procedure at Mathari National Teaching and Referral Hospital was not patient friendly as they were forced to it and not provided with the basic needs apart from medication. The interviewees also described two main themes relating to experiences of patients undergoing seclusion and restraint at Mathari National Teaching and Referral Hospital including desirable views of seclusion and restraints and undesirable views on seclusion and restraints experiences. The desirable view on seclusion experiences included that seclusion and restraint provided relief and a less stimulating environment in which they felt safe and secure. Patients were grateful for the constant support and supervision of health care providers. However, the undesirable experiences as mentioned by the respondents was that during seclusion and restraint they experienced abandonment, mistreatment and neglect. The study concludes that seclusion and restraint is a crucial but contentious treatment which should only be used as a last resort, and steps should be taken to guarantee that patients’ dignity is preserved as guided by the Mental Health Act 2016. The study recommends that Mathari National Teaching and Referral Hospital to have the seclusion sessions customized to each patient’s unique cognitive ability and mental condition.
Human Resource Planning and Employee Performance at National Cereals and Produce Board in Nairobi City County Kenya
(Kenyatta University, 2024-07) Ngea, Priscah
The issue of poor employee performance is associated with inability of mangers in public service to acknowledge and employ human resource planning. The Kenyan public service commission report showed bloated workforce, high wage bill, no succession planning, stagnation and inability to retain talented workers. For the national cereal and produce board, as a commercial corporate, they have insufficient funds to hire talented and adequate employee numbers and the hiring freeze has left the present workers overworked, demotivated causing poor performance output. Therefore, as the main study objective, it was assessing the human resource planning effect on employee performance at the NCPB in Nairobi City County and specific planning aspects included recruitment and selection, training and development, rewards and benefits and work life balance. The grounding theory was the goal setting theory and others were human capital, spillover, recruitment and equity theories. The research sample size of 198 employees of NCPB working at the headquarters in Nairobi. Stratified sampling was adopted by placing the respondents in groups as per their rank of senior manager, supervisors and junior employees and simple random sampling adopted to avoid biasness in selecting study participants. The Kothari’s sample size determination format was used to calculate and got a size of 130 respondents and 98 filled and returned the questionnaire, making a responding rate of 75.4%. The semi-structured questionnaires helped in collecting primary data that produced quantitative data after employing the five-point likert scale. A pilot study was done at Kenya Seed Company using 13 respondents to check for validity and reliability of the questionnaire. The aggregate Cronbach Alpha was at 0.765, indicating that the research tool was fit and ideal for collecting research data. Approvals, introductory letter, research permits and permission from management at the NCPB were obtained, before field data collection started. The filled questionnaires were coded and analyzed using SPSS to conduct descriptive and inferential statistics. Findings indicated that 71.2% change in performance outcomes of NCPB’s employees was influenced by human resource planning elements. The rewards and benefits had the largest effect on employee performance at NCPB, followed by training and development, recruitment and selection and lastly work-life balance. The association between all the variables was both significant and positive. Thus, conclusions show that performance of employees of the NCPB was due to adoption of the four elements of HRP. Therefore, the researcher recommended the formulation of policies and practices to ensure a thorough recruitment and selection process to get ideal candidates. It was advised for the HR managers to plan for trainings and the finance department to allocate funds for it. There is also need for fair distribution of rewards and benefits to serve as a motivational factor and the management to consider the wellbeing of the employees. A comprehensive human resource plan enables organizations to get the right candidate to fill the vacant position, training to enhance competencies and rewarding top performers. As such human resource planning is an effective tool to increase individual and overall performance in organizations.
Contribution of Don Bosco Development Outreach Network to the Integral Empowerment of the Catholic Youth in Muranga County, Kenya
(Kenyatta University, 2024-09) Waithaka, Lucy Njeri
Youth integral empowerment continues to attract serious global discussion due to the various challenges faced by youth today. These include unemployment, ill-health, and lack of education, drug abuse and crime. This calls for corporate interventions from the government, non-governmental organisations (NGOs) and the Church to initiate programs that are geared towards empowering the youth in all dimensions to restore their dignity. Holistic development of the youth is one of the calls and the mission of the Catholic Church. Through it, the youth are supposed to be developed in all aspects of life. In Kenya, in Murang'a County, the Catholic Church tries to implement this through the Don Bosco Development Outreach Network (DBDON). The study interrogated the contribution of Catholic Church’s DBDON to integral empowerment of the Catholic youth in Murang’a County, Kenya. The study sought to bring to light the activities of DBDON towards Catholic youth integral empowerment in the study area. The study was guided by three objectives. First, it discussed the nature of the Catholic Church DBDON program towards integral empowerment of the Catholic youth in Makuyu. Secondly, it examined challenges faced by DBDON towards integral empowerment of the Catholic youth. Finally, it established the measures that could be taken to curb the challenges facing the DBDON program in integral empowerment of the Catholic youth. The study was guided by Holistic Christian Transformation Theory by Bragg, Samuel, Sugden (2003). The study was carried out in Makuyu, Maragua South Sub- County in Murang'a County. A descriptive survey design was used. Purposive and random samplings were used to select a sample size of 126 respondents from a study population of 185 Catholic youth and leaders of the Don Bosco Makuyu DBDON program. The target population was the Catholic youth who were currently in DBDON at the time of the study, the youth who had benefited from DBDON, the parish priest, and the administration of the DBDON program. Quantitative data was analysed using descriptive statistics and represented through tables, pie charts and graphs. Qualitative data was organized into study themes that corresponded with the study’s objectives and later represented in narrative form. The study established that Catholic Church’s DBDON organization had established various programs that promoted youth integral empowerment. Additionally, the Catholic youth acquired skills which enabled them to become self-reliant and reformed. Moreover, the findings revealed that, the DBDON program had impacted the lives of the youth in several ways. Nonetheless, the results indicated that the DBDON program faces several challenges including financial constraints that derail their efforts, inadequate learning resources as well as poor participation. Therefore, the study recommends that the church should take measures to curb the challenges it faces in order to ensure effective youth integral empowerment. It is hoped that the findings of this study would spur a collective responsibility from all stakeholders who include government: the national and county, NGOs, community-based organizations (CBOs) as well as faith-based organizations (FBOs) to be involved in youth integral empowerment since the youth form a segment of the society’s population that is very vital.
Financial Markets, Central Bank Interest Rate and the Growth of Mortgage Market in Kenya
(Kenyatta University, 2024-10) Origi, Linet Akinyi
Financial markets are important in playing the role of accessing long-term funds to help in accelerating growth of mortgage market. To improve the mortgage finance market growth, studies have been done on financial markets and growth of mortgage market. However, most of these studies focuses on other countries creating contextual gaps. Other studies, though related to the current study focused on effect on financial structure on other dependent variables, creating a conceptual gap. Some gave conflicting results while others applied weak methodologies hence the motivation for this study. Generally, the main aim of this research was to determine the effect of financial markets, central bank rate and growth of mortgage market in Kenya. Under the general objective, were specific objectives which include: to examine the effect of bonds, equities, real estate investment trusts, private credit fund markets on mortgage market growth in Kenya. The study was conducted on the basis of four different theories namely: the theory of financial intermediation, agency theory, the theory of arbitrage pricing, and Modern portfolio theory. The current study adopted Positivism Philosophy reinforced by explanatory research design. The target population of the research was the 39 Mortgage lending Institutions regulated by Central Bank of Kenya. The study had its basis from panel data generated from published and audited statements of finance of individual banks trading in financial markets, Capital Market Authority and Central Bank of Kenya for the year period running from 2018 to 2022. The panel data was collected using data abstraction tool. The methods of descriptive statistics, correlation, and the panel regression evaluation were used to evaluate the information. Tables, charts and graphs were used to portray the data after analysis. This study adhered to all ethical considerations. Results indicate that bond market makes little to no difference in the growth of mortgage market in Kenya. Results also indicate that equity market makes little to no difference in the growth of mortgage market in Kenya. Real estate investment trusts market was found to be significantly influence the growth of mortgage market in Kenya. Similarly, results further indicate that private credit market significantly influences the growth of mortgage market in Kenya. Findings show that Central Bank rate fails to substantially play a moderating role on the relationship between financial markets and growth of mortgage market in Kenya. While the bond and equity markets exhibit no significant influence, the private credit fund and real estate investment trusts markets significantly affect mortgage growth, underscoring the importance of diverse financing sources. The role of Central Bank rates as a moderator is minimal, with other factors like market segmentation, investor behavior, regulations, macroeconomic conditions, and long-term perspectives taking precedence. This highlights the need for integrated policies that encourage diversified financing, regulatory clarity, stability, and long-term investments to foster fruitful connections between these financial sectors and the mortgage market, advancing sustainable economic progress.