Technology Application and Its Effects on Transport Services in the Parliamentary Service Commission of Kenya
Loading...
Date
2024-03
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Transportation is an important part of any economy and has a direct effect on how a country
grows and develops. While the private sector’s focus across the world is maximizing profits
and gaining a competitive advantage in and through transportation, the public sector’s
attention is provision of efficient, effective transport services while guaranteeing prudent
use of public resources in all the transportation processes. The efficiency and effectiveness
of fleet management in public institutions depends on how well the fleets are supervised
and managed. There is need to not only manage and reduce costs, but also become efficient
and prudent without compromising the quality for transport services provided by public
institutions. Since the provision of transportation services has become such a significant
expense for governments and the public sector, it has become the focus of numerous
initiatives, the most successful of which has been the adoption of technological solutions.
However, there has been a slow adoption of technology in fleet management in Kenya's
public sector. This study presumed use of technology as the superlative solution to
improved, efficiency and effectiveness in fleet management and intended to find out what
the motivators to public institutions in Kenya were to uptake and use technology in fleet
management with a focus on the Parliamentary Service Commission (PSC). The study
sought to establish how the application of technology affects maintenance efficiency of the
fleet, fleet running costs and fleet utilization. The study stratified all the one thousand six
hundred (1600) staffers of PSC, arrived at a purposeful sample of one hundred and seventy five (175) and censured all of them. The study exploited a descriptive research design with
the entire stratified sample, achieving a response rate of 94%. New Public Management
Theory, Unified Theory of Acceptance and use of Technology and Technological,
Organizational and Environmental Frameworks constructs the guiding pillars of this study.
Questionnaires and interviews were used by this study to collect data which was presented
in tables and pie charts. Statistical Package for Social Sciences (SPSS) was used to conduct
both descriptive (mean and standard deviation.). For data collected, content analysis was
used. Pie charts, frequency tables and percentages were used to present the findings. The
study ensured that the ethical standards of confidentiality, objectivity, informed consent
and anonymity were upheld. The study revealed significant positive impacts. The majority
of respondents reported frequent technology usage, resulting in improved vehicle
maintenance efficiency, reduced operational costs, and enhanced fleet utilization.
However, varying adoption levels among service areas emphasized the need for a tailored
approach. The study recommended proactive technology adoption, ongoing evaluation,
and collaboration with other public sector agencies. It also called for further research into
technology adoption across government agencies, emphasizing longitudinal analysis and
cost-benefit assessments to inform resource allocation and technology optimization in
public sector fleet management. In the context of the broader transportation landscape, the
research highlighted the critical role of technology in achieving efficient and effective
transport services in the public sector, aligning with the overarching goals of maximizing
efficiency while ensuring prudent resource utilization.
Description
A Research Project Submitted to the School of Law, Arts and Social Sciences in Partial Fulfilment of the Requirements for the Award of the Degree of Master of Arts in Public Policy and Administration of Kenyatta University, March 2024.
Supervisor
Weldon Kibet Ng’eno