Technology Application and Its Effects on Transport Services in the Parliamentary Service Commission of Kenya
| dc.contributor.author | Kanuku, Samuel | |
| dc.date.accessioned | 2024-08-12T13:45:23Z | |
| dc.date.available | 2024-08-12T13:45:23Z | |
| dc.date.issued | 2024-03 | |
| dc.description | A Research Project Submitted to the School of Law, Arts and Social Sciences in Partial Fulfilment of the Requirements for the Award of the Degree of Master of Arts in Public Policy and Administration of Kenyatta University, March 2024. Supervisor Weldon Kibet Ng’eno | |
| dc.description.abstract | Transportation is an important part of any economy and has a direct effect on how a country grows and develops. While the private sector’s focus across the world is maximizing profits and gaining a competitive advantage in and through transportation, the public sector’s attention is provision of efficient, effective transport services while guaranteeing prudent use of public resources in all the transportation processes. The efficiency and effectiveness of fleet management in public institutions depends on how well the fleets are supervised and managed. There is need to not only manage and reduce costs, but also become efficient and prudent without compromising the quality for transport services provided by public institutions. Since the provision of transportation services has become such a significant expense for governments and the public sector, it has become the focus of numerous initiatives, the most successful of which has been the adoption of technological solutions. However, there has been a slow adoption of technology in fleet management in Kenya's public sector. This study presumed use of technology as the superlative solution to improved, efficiency and effectiveness in fleet management and intended to find out what the motivators to public institutions in Kenya were to uptake and use technology in fleet management with a focus on the Parliamentary Service Commission (PSC). The study sought to establish how the application of technology affects maintenance efficiency of the fleet, fleet running costs and fleet utilization. The study stratified all the one thousand six hundred (1600) staffers of PSC, arrived at a purposeful sample of one hundred and seventy five (175) and censured all of them. The study exploited a descriptive research design with the entire stratified sample, achieving a response rate of 94%. New Public Management Theory, Unified Theory of Acceptance and use of Technology and Technological, Organizational and Environmental Frameworks constructs the guiding pillars of this study. Questionnaires and interviews were used by this study to collect data which was presented in tables and pie charts. Statistical Package for Social Sciences (SPSS) was used to conduct both descriptive (mean and standard deviation.). For data collected, content analysis was used. Pie charts, frequency tables and percentages were used to present the findings. The study ensured that the ethical standards of confidentiality, objectivity, informed consent and anonymity were upheld. The study revealed significant positive impacts. The majority of respondents reported frequent technology usage, resulting in improved vehicle maintenance efficiency, reduced operational costs, and enhanced fleet utilization. However, varying adoption levels among service areas emphasized the need for a tailored approach. The study recommended proactive technology adoption, ongoing evaluation, and collaboration with other public sector agencies. It also called for further research into technology adoption across government agencies, emphasizing longitudinal analysis and cost-benefit assessments to inform resource allocation and technology optimization in public sector fleet management. In the context of the broader transportation landscape, the research highlighted the critical role of technology in achieving efficient and effective transport services in the public sector, aligning with the overarching goals of maximizing efficiency while ensuring prudent resource utilization. | |
| dc.description.sponsorship | Kenyatta University | |
| dc.identifier.uri | https://ir-library.ku.ac.ke/handle/123456789/28647 | |
| dc.language.iso | en | |
| dc.publisher | Kenyatta University | |
| dc.title | Technology Application and Its Effects on Transport Services in the Parliamentary Service Commission of Kenya | |
| dc.type | Thesis |