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Item Employee Welfare Programmes and Performance of Deposittaking Savings and Credit Cooperative Societies in Embu County, Kenya(Kenyatta University, 2024-11) Wanja, WincateThe world is continuously becoming competitive due to globalization this has led to many firms striving to strategically position themselves to meet the dynamic nature of customer needs to stay relevant in the market. In order to increase financial inclusivity and realize Vision 2030, the government of Kenya has introduced favourable regulation to support the cooperative movement. Savings and Credit Cooperative Societies play a key role in economic development as part of the financial system. Employee welfare programs focus on maintaining the quality of life for employees and providing a level of protection and financialsecurity for workers and for their family members some common examples are; retirement or pension plans, medical insurance, education reimbursement and time off. The purpose of this study was to find out the effects of employee welfare programmes on performance of deposit taking savings and credit cooperative societies in Embu County, Kenya. The specific objectives was to evaluate the effect of social security schemes, medical benefits, employee allowances and employee leave on performance of deposit taking Savings and Credit Cooperative Societies in Embu County, Kenya. The study was supported by the following theories, theory of labour, welfare equity theory, expectancy theory and work engagement theory. The research design adopted by the study was descriptive research design; the population was drawn from the deposit taking cooperative societies in Embu County. Closed and open ended questionnaires were used to collect primary data. Validity and reliability of the data collection instrument was tested. This study used quantitative and qualitative data. To analyse qualitative and quantitative data, descriptive and inferential statistics was used. The Statistical Package for Social Sciences was used to code and analyze the data. Tables, diagrams, charts and numerical values were further used to display the outcomes. The qualitative data provided in open-ended questions was analyzed using content analysis. The study found that social security schemes, medical benefits, employee allowances and employee leave had a positive significant effect on performance of deposit taking SACCOs in Embu County, Kenya. The study concludes that social security schemes helps maintain stable labour relations and a productive workforce. Employee health benefits help attract and retain employees, increase focus and productivity and protect the most valuable and talented employees. A good employee benefits package is an important factor for many employees when considering a job change. Scheduled work breaks provide employees the opportunity to renew their mental and physical state. The study recommends that the SACCOs should lower thresholds regarding working hours or earnings. The organization should set health-specific objectives that will help in reaching it business goals. The organization should identify the organization’s benefits objectives and budget. The management should set an example and unplug themselves to show employees that everyone needs a break.Item Organizational Culture and Performance of Private Universities in Nairobi City County, Kenya(Kenyatta University, 2024-11) Kahiga, SolomonEven after the Kenyan government permitted the enrolment of state-sponsored students in private universities, as well as the legal frameworks being developed, many of the private universities continue to grapple with poor performance. Most recent information show that private universities had low number of undergraduate enrollments contrasted with state funded universities. The quantity of graduates from private universities is declining, and there is an absence of examination on the effect of culture on performance. This study explored what effect culture has on private universities performance in Nairobi, Kenya. The study specifically focused on the effects of market culture, adhocracy, culture, hierarchy culture and clan cultures on performance of private universities in Nairobi City County, Kenya. The Schein model of organizational culture, institutional theory, the Balance Score Card, and an organization's contingency theory served as the study's pillars. The target population for the study was 150 division heads obtained for 30 private universities located in Nairobi City County and a census was applied so that all were included in the sample. In this study, 150 participants from Nairobi County's chartered private institutions were examined using a descriptive research approach. In a pilot study, fifteen section heads from Nakuru County provided data using structured questionnaires. Construct and face validity were assessed using confirmatory factor analysis (CFA). Cronbach’s alpha was used to assess the questionnaire's reliability, with a 0.7 cutoff point. The data was analyzed by descriptive analysis, correlation analysis and multiple linear regression analysis. The results of the study indicated that the cultures of hierarchy, adhocracy, market, and clan have a favorable impact on the performance of private universities, since there are positive connections between organizational performance and these cultures. Correlation analysis also showed a positive association between clan culture, market culture, adhocracy, culture, hierarchy culture and performance of private universities. This implied that increased adoption of each of these cultures in private universities will lead to improved performance in the universities. This study advances our knowledge of the connection between performance and organizational culture. It was suggested that the government, acting through the ministry of education, develop regulations governing organizational culture at private universities in order to improve performance. It is recommended that policy makers develop policies that serve as a foundation for private colleges to develop their own policies and strategies about the culture they want to follow. It was also suggested that the government develop policies that will benefit private colleges in terms of recruiting new students, launching new programs, and establishing new satellite campuses that will enhance their efficiency. Additionally, competition laws shouldn't favor public universities over private ones.Item Operational Efficiency and Organizational Performance of Kenya Airports Authority in Nairobi, Kenya(Kenyatta University, 2024-11) Kulei, AnthonyConstituency Development Fund has supported communities to start irrigation projects. Despite these initiatives, there have been numerous complaints about stalled projects and others taking long to complete due to stakeholders management issues. The general objective for this research was to investigate the influence of stakeholders‘ management on sustainability of CDF supported water projects in Tharaka Nithi County, Kenya. The study was guided by the following specific objectives; to determine how stakeholders identification planning stakeholder engagement, managing stakeholder engagement and monitoring stakeholder engagement influence the sustainability of CDF funded water projects in Tharaka Nithi County, Kenya. Stakeholder theory, general systems theory, theory of constraints and Arnstein's participation theory anchored the study. The explanatory research design was used. For the study, the selected population was the internal and external stakeholders of a total of 37 water projects supported by NG-CDF in Tharaka Nithi County. A total of 61 respondents consisting of the county administrators, Ministry of Water representation, CDF office representative, Kenya forest department and social services representatives was the unit of observation. The researcher relied exclusively on primary data. A semi-struct Questionnaires were used for gathering primary data for this study. Version 24 of the Statistical Package for Social Sciences (SPSS) tool was used to analyze data. Data analysis encompassed descriptive and inferential statistics. The study revealed that stakeholders identification, planning stakeholder engagement, managing of stakeholder engagement and stakeholder engagement monitoring had a positive significant influence on sustainability of CDF funded water projects in Tharaka Nithi County, Kenya. The study concludes that stakeholder identification is crucial in order to ensure the inclusion of all potential stakeholders in the project and to effectively manage and influence the project's sustainability. Proper planning of stakeholders in decision making processes and keeping them updated on progress can establish trust and cultivate relationships among all parties involved. Engaging with stakeholders enables project managers and leaders to recognize the various viewpoints, thus customizing strategies that can efficiently tackle specific obstacles. Engagement metrics offer a measurable method to assess the advancement and efficiency of stakeholder engagement initiatives. The study recommends that by identifying stakeholders and understanding their roles and interests in the project, project managers can effectively comprehend the various types of stakeholders and how they will be impacted by the project's outcome. Effective planning of stakeholders effectively involves inviting them to participate in important decision-making processes in a structured way. The inclusion of stakeholders in decision-making processes is crucial for the organization, as it allows them to have a voice in the entire project lifecycle. By establishing precise measurements, the organization can monitor and assess the extent of stakeholder participation, including the feedback obtained and the effectiveness of engagement initiatives.Item Managerial Capabilities and Performance of Kenya Railways Corporation, Kenya(Kenyatta University, 2024-08) Some, Raymond K.One of the corporations that has portrayed poor performance as a result of managerial issues is the Kenya Railways Corporation. This entity was forced to engage in restructuring as a result of poor performance. This resulted in some long-serving managers given the option of accepting junior positions or exit. The shaking up of the top mantle at Kenya Railways is an indication of lack of optimal managerial capabilities in running the affairs of the corporation. This study aims to investigate the impact of managerial capabilities on the performance of Kenya Railways Corporation. The specific objectives of this research include assessing the influence of networking, opportunity sensing, opportunity seizing, and innovation capability on the performance of Kenya Railways Corporation. This study was informed by the theories of Resource-Based View, Agency along with Dynamic Capability. There was the use of descriptive and explanatory research design which helped in meeting the study’s objectives. The research had Kenya Railways Corporation as its unit of analysis. A total of 192 employees from finance, procurement, operations, and legal departments formed the target population. In arriving at the target sample of the study, there was the use of census sampling technique whereby all the 192 employees from the selected departments formed the sample for the study. The main data collection tool in this research was the questionnaire administered through drop and pick method. Before giving questionnaires to the respondents, there was a test for validity and reliability of this research instrument. After ascertaining this, the researcher then proceeded to the field to collect data. The collected data was then analyzed using descriptive along with inferential statistics after feeding data on SPSS version 2.1. Analyzed data was presented in figures, tables as well as graphs. The research findings indicate that robust networking, opportunity sensing, opportunity seizing, and innovation capabilities significantly enhance the performance, profitability, and resilience of Kenya Railways Corporation, despite some differing views on their effectiveness and associated risks. Kenya Railways Corporation should enhance networking strategies, optimize opportunity sensing, strengthen opportunity seizing capabilities, promote an innovation culture, and engage in continuous evaluation and adaptation to maximize performance and responsiveness to market changes.Item Servant Leadership Strategy and Performance of Evangelical Churches in Kenya(Kenyatta University, 2024-06) Mwarania, Kagwiria PurityThe research aimed at evaluating the effect of servant leadership strategy on performance of evangelical churches in Kenya. The study was occasioned by the worrying concern of members decline and financial struggles due to non-commitment of church members. The main objective of the study was to evaluate the nexus between servant leadership strategies and performance of the evangelical churches in Kenya. The specific objectives analyzed leader’s ethical behavior strategy, building community strategy, empowering members strategy and authentic strategy on performance of the evangelical churches in Kenya. Servant leadership theory, goal-setting theory and institutional theory were considered in developing the theoretical foundation for this study. The empirical literature was reviewed on the relationships between the concepts of servant leadership strategy and performance. This study adopted descriptive design with a specific concentration on cross-sectional descriptive research. This study targeted a population of 174 registered churches under the EAK umbrella. The study used a stratified random sampling technique to select a sample size of 122 churches scientifically determined using the Lovin’s formula. Out of the sampled churches, the head of the church or administrative representative responded to the data collection tool. Structured questionnaires distributed by the researcher were used to collect data. The study ascertained face validity, content validity and construct validity of the data collection instrument. Content validity index of at least 0.78 was used as a standard for content validity of the instruments. All questionnaire items were found to be valid against the set standard since the content validity index ranged between 0.8 and 1. Cronbach’s alpha coefficient of at least 0.7 was applied to affirm the reliability of the questionnaire during study piloting. The cumulative reliability was 0.794 meaning the items in the tool were internally consistent. The study established that church performance was positively and significantly correlated to authenticity strategy (r=0.532, p<0.05), follower empowerment strategy (r=0.637, p<0.05), ethical behavior strategy (r=0.675, p<0.05) and building community strategy (r=0.778, p<0.05). The study further found out that 75.7% of the variance in performance of the evangelical churches in Kenya was explained by authenticity strategy, follower empowerment strategy, ethical behavior strategy and building community strategy. The multiple regression model was statistically significant. It was found that one unit increase in ethical behavior of the church leaders increases church performance by 0.180 other factors remaining constant. Regarding building community strategy, this study established that one unit rise in the use of building community strategy by church leaders’ increases church performance by 0.288 units with other factors constant. One unit increase in empowering followers by the church leaders increases church performance while other factors remain constant as evidenced by unstandardized beta coefficient of 0.237. Regarding authenticity, this study established that church performance increased by 0.200 units with a unit increase in church leaders’ authenticity. The study determined that there was significant effect of authenticity strategy, follower empowerment strategy, ethical behavior strategy and building community strategy on church performance. This research contributes to theory, present-day leadership practice and development of policies and structures of the church. The study may be used to address the needs in churches for a good leadership framework and a sustainable and steady growth of the church. Coupled with theological doctrines and Christian authenticity, leaders in church may begin to appreciate servant leadership strategies as a critical variable to the church’s financial and membership performance. The study recommends a formulation of ethical guidelines to be followed by church leaders in their ministries.Item Succession Planning and Employee Performance in the State Department for Public Service, Nairobi City County(Kenyatta University, 2024-11) Onyango, MaureenEmployee performance is correlated with the failure of managers or administrators in the public sector to recognize and implement an effective succession strategy that could motivate its employees. The report from the Public Service Commission in Kenya highlighted issues such as a bloated workforce, a high wage bill, absence of succession planning, stagnation, and the challenge of retaining skilled employees. Within the State Department for Public Service, there has been a persistent challenge regarding employee performance, significantly impacting the efficient delivery of government functions. This study aimed to explore how Succession Planning affects how well employees perform in the State Department of Public Service in Nairobi City County, Kenya. The study looked at how talent management, leadership development, human resource policies and selection planning impact the State Department of Public Service in Nairobi City County, Kenya. This research focused on two theories: Human Capital Theory Social Exchange Theory and one model called the Relay Succession Planning model. This study used a descriptive research design. The group was focusing on 419 workers in the different departments at the State Department of Public Service. In order to get a fair sample, picked 30% of the people we are studying which comes out to 126 participants. The study used a method called stratified random sampling to gather information from the people taking part in the study. The study used both primary and secondary information. The study gathered information by asking people to rate their opinions using a scale and by giving them questionnaires with open-ended questions. A small study with thirteen participants which was 13% of the total group was done to check if the tool is reliable and accurate. The instrument's reliability was evaluated by using Cronbach Alpha with a minimum requirement of 0. 7- To ensure validity, the study assessed content construct and face validity. Closed-end questions in the survey helped to gather quantitative data while open ended questions allowed for the collection of qualitative data. This rigorous approach would help in gathering accurate and reliable information for our study. The data collected for this study was analyzed in two different ways. Qualitative data which includes information gathered through interviews or observations were analyzed using thematic analysis. On the other hand quantitative data which included numerical information like survey responses was analyzed using a software called SPSS 22- The results of the analysis was presented in tables to make it easier to understand and interpret. The research found a significant positive correlation between talent management, leadership development, human resource policies, selection planning and employee performance in Nairobi’s State Department for Public Service. The study concludes that talent management strategies that focus on employee engagement can lead to higher levels of motivation and commitment. Effective leadership is essential in public service as it directly impacts service delivery, employee morale, and public trust. Human resource policies play a crucial role in shaping the work environment and influencing employee performance by enhancing the productivity, job satisfaction, and overall organizational effectiveness. A well-structured selection process helps in identifying candidates who are not only qualified but also fit the organizational culture, thereby reducing turnover and associated costs. The study recommends that the State Department can implement training programs that address both technical skills and soft skills, such as leadership and communication. The State Department should pair emerging leaders with experienced mentors within the department to provide guidance, support, and knowledge sharing. The State Department for Public Service should implement policies that promote ongoing professional development opportunitiesItem Strategic Implementation and Performance of Deposit Taking Savings and Credit Cooperative Societies in Nairobi City County, Kenya(Kenyatta University, 2024-06) Mwangi, Roseanne WambuiThe ever-changing operating environment and dwindling performance have forced organizations to craft superior strategies to help them remain successful. The implementation of strategy is not an easy task and some of the key drivers of strategy implementation and performance are organization structure, strategic communication, strategic direction and strategic competence. There exist discrepancies in the findings of previous studies with regard to influence of strategy implementation on performance of financial sector organizations. The current study sought to establish the influence of strategic implementation on performance of Deposit Taking SACCOs in Nairobi City County, Kenya. The specific objectives were to determine the influence of strategic competence, strategic direction, organization structure and strategic communication on performance of Deposit Taking SACCOs in Nairobi City County. This study was grounded on Resource Based View (RBV) theory, Game theory, General systems theory, and Contingency Theory. This study employs a descriptive research design. The target population included the management working in the head offices of the 42 Deposit Taking SACCOs in Nairobi City County. There were 272 management (top, and middle) staffs working in the head offices of these SACCOs in Nairobi. This research used both convenient and stratified random sampling. The sample size was 81 respondents. Primary data was collected using semi -structured questionnaire. Pilot study was conducted using eight (8) respondents drawn from SACCOs in Machakos County. Internal consistency method was tested using Cronbach’s Alpha test while validity was ensured by seeking lecturer’s opinions on the face validity of the research instrument. Descriptive analysis included descriptive statistics like frequencies, percentages, means and standard deviations. A multiple linear regression model was used to measure the relationship between the independent variables and the dependent variable. The study established that there was a positive and significant relationship between strategic competence, strategic direction, organizational structure and strategic communication and the performance of Deposit Taking SACCOs in Nairobi City County, Kenya. The study concludes that SACCOs with strong strategic competence are able to make informed decisions that are aligned with their overall goals and objectives. A well-defined strategic orientation can help Deposit-Taking SACCOs in Nairobi City County to effectively navigate the competitive financial services market, attract and retain members, and achieve sustainable growth. The way in which a SACCO is structured can have a significant impact on its ability to effectively manage its operations, attract and retain members, and ultimately achieve its financial goals. Effective communication strategies enable SACCOs to build strong relationships with their members, attract new customers, and enhance their overall performance. The study recommends that Deposit Taking SACCOs should tailor their products and services to better meet the demands of their members. The SACCOs should conduct a comprehensive market analysis in which they operate, including identifying key competitors, understanding customer needs and preferences, and identifying potential growth opportunities. The SACCOs should strengthen their governance and leadership by ensuring that the SACCO has a strong and effective board of directors and management team in place. One approach is to actively engage with stakeholders, including SACCO members, regulators, government officials, and the general public and also to enhance the reporting and disclosure practices of Deposit Taking SACCOs.Item Stakeholder Participation and Performance of Irrigation Projects in Garissa County, Kenya(Kenyatta University, 2024-07) Dakane, Abdullahi OmarThe main problem facing irrigation farming in Kenya is poor management and maintenance of the schemes. Continuous funding of irrigation projects followed by their collapse soon after donors pull out in Kenya such as Bura irrigation scheme is an issue of great concern both locally and internationally. This was due to lack of proper operation and maintenance of these projects and mismanagement of water at field level due to lack of comprehensive community and or beneficiary involvement. Therefore, this study sought to investigate the influence of stakeholder participation on the performance of irrigation projects in Garissa County, Kenya. The specific objectives of the study were to determine influence of stakeholder analysis, stakeholder engagement, stakeholder motivation and stakeholder monitoring and evaluation on performance of irrigation projects in Garissa County, Kenya. The study was guide by stakeholder theory, realistic evaluation theory and systems theory. The study adopted a descriptive research design. The study targeted irrigation projects in Garissa County, Kenya. The targeted respondents were 85 respondents comprising of 10 project managers and 75 project team members. A census of 85 respondents was carried out. Questionnaires were used for the purpose of collecting primary data. A pilot study was carried out in Kitui County, comprising of 8 respondents. Validity was measured in terms of content validity and reliability was tested using Chronbach‟s alpha test. Qualitative data was obtained from open ended questions and analysed using content analysis technique and reported in narrative form as per the specific research objective. Quantitative data was obtained from the questionnaires, analysed using descriptive statistics such as mean and standard deviation. The study conducted a multiple regression analysis to test the relationship between independent variables and dependent variable. The findings were presented in terms of tables, frequencies, graphs and charts. The study found that stakeholder analysis, stakeholder engagement, stakeholder motivation, stakeholder monitoring and evaluation and had a positive significant influence on the performance of irrigation projects in Garissa County, Kenya. The study concludes that a stakeholder analysis helps an organization to gain more support and resources, increase project visibility, especially to executive stakeholders, prevent costly roadblocks later in the project cycle, communicate through the right channels at the right time and share the right level of information with the stakeholders. Engaging with different perspectives provides opportunities for learning and potentially changing the approach to ensure it fits the needs of stakeholders. Stakeholders with a high need for affiliation are moved to act because of their positive interest in and concern for others. Stakeholders play a critical role in the success of monitoring and evaluation (M&E) processes in development programs and policies. The study recommends that the organization should make sure to account for both internal and external stakeholders and create a clear stakeholder map that outlines each stakeholder‟s influence-interest level. The organization should analyse and categorise all your stakeholders using a mapping chart to manage how, where and when it should communicate with them. The organization should track the stakeholders so as to aware of the different groups. Project managers must ensure that stakeholders remain actively engaged to help garner a successful project outcomeItem Change Management Practices and Performance of Telecommunication Companies in Nairobi City County, Kenya(Kenyatta University, 2024-10) Omukoko, Moses LuttaChange in organizations occurs as a result of environmental changes or in the event to respond to a current crisis or situation. Organization must consider both external and internal environment circumstances to determine which elements to modify. When an organization experiences change, it is important to identify its fundamental principles so that they may be maintained during the transformation process. The telecommunications industry plays a vital role in facilitating communication. Mobile money agents have a significant role in boosting the Gross Domestic Product and generating economic prospects. Additionally, it enables economic activity and the provision of mobile money and internet services. Hence, the functioning of telecommunication businesses holds great importance within the framework of Kenya. The research aims to ascertain the impact of change management strategies on the performance of telecommunication firms in Nairobi City County, Kenya, taking into account the current situation. The search was directed by the subsequent precise objectives; examine the influence of strategic leadership, to establish the influence of strategic alliance, to determine the influence of strategic marketing and to find out the influence of technology adoption on the performance of telecommunication companies in Nairobi city county, Kenya. The study was informed by several theories, including the Upper Echelons Theory, Resource Dependency Theory, Market-Based View Theory, and Disruptive Innovation Theory. This research utilized a descriptive research design.The study population consisted of all the managers drawn from the four telecommunication firms in Nairobi City County. The data gathering process utilized both primary and secondary data collection methodologies. Questionnaires were utilized to collect primary data. The research instruments were also verified for their validity and reliability. The data was analyzed utilizing both descriptive and inferential statistics, utilizing the SPSS version 24. The descriptive analysis entailed calculating the frequencies and percentages of the demographic data of the respondents. Furthermore, means and standard deviations were utilized for all variables. The study investigated the impact of strategic leadership, strategic alliance, strategic marketing, and technology adoption on the performance of telecommunication businesses in Nairobi city county, Kenya. The results showed a considerable beneficial influence of these factors on company performance. Strategic leadership helps in setting a clear direction and vision for the organization and facilitates effective decision-making. Strategic alliances, when effectively utilized as a change management strategy, can significantly enhance an organization's performance by enabling organizations to access new markets and customers, facilitating knowledge sharing and learning and helping organizations reduce costs and risks. Strategic marketing as a change management strategy can help improve an organization's performance in helping in aligning the organization's marketing efforts with its overall strategic goals and objectives, ensuring that all marketing activities are working towards the same end result. Technology allows for more efficient and effective communication within an organization. The research recommends that the firm should focus on creating a culture of innovation and continuous improvement. The organization should focus on building strong relationships with partners and stakeholders so as to create a collaborative environment that fosters innovation and creativity. Organization should utilize marketing principles and techniques to drive positive change within an organization. One of the most effective ways to enhance technology adoption is through training and education programs.Item Strategic Leadership and Performance of Selected Dairy Processing Firms in Nairobi City County, Kenya.(Kenyatta University, 2024-10) Kiende, LucyThe serious issue in the Kenyan dairy processing firms is poor strategic leadership in the midst of the fierce competition as organizations compete to achieve competitive advantage and market reach at through enhance performance. The fierce competition and interest for incredible initiative is emphasized by the way that just 15% of milk is offered to the perceived processors and cooperatives. As such, the general objective of the study was to investigate the influence of strategic leadership on the performance of dairy processing firms in Nairobi City County, Kenya. The specific objectives included determining the effect of organizational core competences, organizational culture, organizational processes and networking on the performance of dairy processing firms in Nairobi City County, Kenya. This study was anchored on dynamic capability theory, goal setting theory and resource based view theory. The study covered six dairy processing firms in Nairobi City County. The study adopted a descriptive research design. The respondents for the study were 350 staff members working with the six active dairy processing firms in Nairobi City County. The study used a semi - structured questionnaire as the data collection instrument. Validity of the research instrument was through content validity while reliability was conducted through Cronbach Alpha with a threshold of 0.7 being the highest. Primary data was analyzed using statistical package for social sciences based on the questionnaires. In particular mean scores, standard deviations, percentages and frequency distribution were used to summarize the responses and to show the magnitude of similarities and differences. Results were presented in tables and charts. Linear regression model was used to establish whether there is a relationship between the variables. From the study findings, it established that core competencies has a significant and direct relationship with core competences and performance of dairy processing firms. The study established that there is a direct relationship between organization culture and performance of dairy processing firms. The study findings indicated that there is significant relationship between organizational process and performance of dairy processing firms and lastly, majority of the respondents agreed that networking impacts performance of dairy processing firms. The management of the dairy processing firms should include core competencies in its strategic plans to ensure continued high performance. The organizational culture should be enhanced in the dairy processing firms in Nairobi City County since it enhances performance and the dairy processing firms must encourage a culture in which employees are allowed to understand how the organization operates. The organizational process must be carefully worked out and applied process in the entire organizations. This process involves determining what work is needed to accomplish the goal and assigning those tasks to individuals. This should result in a work environment where all team members are aware of their responsibilities. The dairy processing firms should focus on ways of maximizing the utilization of relational trust by cultivating trust amongst staff, relational capability by encouraging inter - organizational interactions in open forums, relational strength, and encouraging information sharing amongst their networks in order to boost performance. In addition, these dairy processing firms should create strategic networks and partnerships that are unique and inimitable by other organizations to enable them acquire innovations, resources, skills and competencies, thus improving performance. On the future studies, there is need to focus on a different geographical area to establish whether the results will be similar to the findings of the current study. The study should also cover different variables not used in the current study such as strategic thinking, competitive advantage and organizational resources.Item Strategic Agility and Performance of Private Universities in Nairobi City County, Kenya(Kenyatta University, 2024-11) Ndirangu, Waithera LilianThe proliferation of private universities in Kenya has been driven by the growing demand for higher education, contributing to the country's research and development. However, despite this growth, many private universities in Nairobi have faced challenges in performance, prompting concerns about their management and the need for strategic agility to enhance their effectiveness. The main objective of the study was to examine the effect of strategic agility on the performance of private universities in Nairobi City County, Kenya. The specific objectives was; to determine of human resource agility, information technology agility, research and development agility as well as marketing agility on the performance. The study theoretical foundation was dynamic capability theory, resource based view theory contingency theory and ambidexterity theory. The research employed a descriptive research design. The study population comprised of all the 26 private universities in Nairobi County Kenya accredited by CUE. The study used census technique and the sample size was 130. Data was gathered through the use of questionnaires that were distributed to a total of 104 respondents that was chosen from sample size of 130. Descriptive and inferential statistics were used; to analyze data. Data was analyzed using multiple regression analysis and findings were displayed through charts and tables. All ethical standards for conducting research would strictly adhere to. The results of reliability Cronbach’s alpha value was aggregate score of 0.76. All necessary adjustments was also suitably integrated as result of validity. The study's results reveal that human resource agility, information and technology agility, research and development agility and marketing agility had a significant positive influence on the performance of private universities in Nairobi City County, Kenya. The research concludes that a flexible approach to managing human resources helps universities quickly adjust to changes in education, like changes in student populations, technology, and what the market wants. Information and technology agility enables these institutions to streamline their operations, enhance the quality of education, and improve overall efficiency, ultimately leading to improved performance and competitiveness in the education sector. Research and development flexibility is crucial for private universities in Nairobi, Kenya and helps them adapt to market demands and technological advancements, stay competitive, and attract students. Universities that are able to adapt their marketing strategies to meet the demands of the market are more likely to attract and retain students, leading to improved enrollment numbers and overall performance. The research recommends that Universities should focus on investing in continuous training and development programs for staff members can help them stay updated with the latest trends and technologies in the education sector. Universities should seek for the implementation of advanced technology systems, such as cloud-based platforms, data analytics tools, and virtual learning environments. Universities should focus on investing in state-of-the-art facilities and equipment that enable researchers to conduct cutting-edge studies and experiments. The private universities in Nairobi City County should invest in digital marketing techniques. This includes creating a strong online presence through social media platforms, search engine optimization, and targeted online advertising. The significance of the study lies in its potential to inform policy making, managerial practices, and academia by providing actionable insights and a scientifically proven knowledge base to enhance strategic agility and organizational performance.Item Work-Life Balance and Employees’ Performance of Betting Firms in Nairobi City County; A Case of Primebet Kenya(Kenyatta University, 2024-11) Munyes, A. LilianOrganizations from day-to-day encounter employees who have problems with the achievement of a balance between their work and the other things that they do, a situation that results in very poor employee performance due to the conflicts those employees face balancing the job and their other life demands. Despite the effort that has been made by companies to enhance the output of their personnel, many cases of poor performance have been witnessed in companies around the world. In order to address this problem, a number of studies have been done. However, no conclusive findings have been reached. Based on this background, this study was done on work-life balance and employees‘ performance of betting firms in Nairobi City County as a case study at Primebet Kenya. The following were the study objectives; to determine how flexible working arrangements affect employees‘ performance; to evaluate the effect of telecommuting on employees‘ performance; to investigate the effect of employee counselling on employees‘ performance; and to investigate the effect of community engagement on employees‘ performance at Primebet Kenya, Nairobi County. The Hertzberg Two Factor Theory was used in the study together with the spill over theory which describes the circumstances featuring an overflow between the home micro system and job micro system. The best practice model explains that employees change their mindsets and actions in reaction to how they have interacted with HR practices, which has an impact on company success. In this research, a descriptive survey approach was used. The population comprised 73 staff working in Operations, Finance, ICT, Marketing, and Human Resource. The study adopted the census approach therefore all the 73 individuals that were targeted provided data. A structured questionnaire was used, which was presented in the form of a Likert scale. A pilot study was done to test research procedures, sample recruitment strategies and data collection instruments. The face validity of the study instruments was ensured by revising any confusing or unclear portions of the questionnaire. To establish the reliability of the questionnaires, internal consistency was measured using Cronbach‘s Alpha (α) with a coefficient of 0.72. Quantitative data analysis was exclusively utilized hence SPSS version 23 was used to analyze the structured questionnaires. The study employed measures of frequency hence frequencies and percentages together with mean and standard deviation were used. According to the study findings, work-life balance is heavily correlated with employee success hence employees‘ performance varies from among individual employees. The study recommended that when working hours are not specified, companies should develop appropriate work-life balance processes to guarantee that workers' personal lives are not negatively impacted by their employment.Item Downsizing Strategies and Performance of Finlays Tea Extract, Kericho County, Kenya(Kenyatta University, 2024-08) Mutai, KipkorirDownsizing can have a significant impact on employee morale and productivity, particularly when it is executed without proper communication and support. In 2020, Finlay Tea Extract, Kenya underwent a restructuring of its operations, resulting in the elimination of certain roles to ensure sustainability amidst a challenging business environment characterized by low tea prices, decreased demand for various products, and rising external costs. Consequently, the company made the decision to reduce its workforce by 500 employees in Kenya and a 40-year-old tea extract factory as part of cost-cutting measures because the world tea market is so competitive. This research aimed to explore the effects of downsizing strategies on the performance of Finlays tea extract, Kenya in Kericho County. The specific objectives of the study focused on investigating the impact of technology adoption, job redesign, workforce reduction strategy, and systemic strategy on the performance of Finlays tea extract, Kenya in Kericho County. The study was guided by the balanced scorecard model, diffusion of innovation theory, and transaction cost economic theory. A descriptive research design was employed, targeting Finlays Tea Extract, Kenya, with a total of 66 respondents, including 6 managers and 60 support staff. A census of 66 respondents was conducted, utilizing a structured questionnaire to gather primary data. The questionnaires were pre-tested on 6 respondents within the organization, who were not part of the final study. The reliability of the questionnaire was assessed using Cronbach's alpha coefficient, and its construct, criterion, and content validity were assessed. Qualitative data was narratively presented and thematically analyzed, whereas quantitative data was analyzed using descriptive statistics like mean and standard deviations. Furthermore, inferential statistics were carried out, including regression and correlation analysis. The study found that technology adoption, job redesign, workforce reduction strategy and systemic strategy had a positive significant influence on the performance of Finlays tea extract, Kenya in Kericho County. The study concludes that enhancing an organization's performance through the adoption of technology involves leveraging various technological tools, systems, and strategies to improve efficiency, productivity, and overall effectiveness. Workforce reduction strategies can involve various steps such as conducting a thorough analysis of the current workforce, identifying areas of redundancy or inefficiency, and developing a strategic plan to reduce the number of employees while still maintaining productivity and efficiency. Enhancing organizational performance through systemic strategy implementation involves implementing strategies in a comprehensive and interconnected manner to drive overall performance improvement. The study recommends that the organization should provide employees with the necessary training and education on how to effectively use new technologies can help increase adoption rates. The organization should improve employee retention and reducing turnover rates by implementing job redesign strategies that cater to employee needs and preferences. The organization should conduct thorough assessments of current staffing levels, identifying areas where redundancies or inefficiencies exist, and implementing targeted measures to streamline operations. The organization should focus on the overall system and how different components interact and influence each other so as to identify and address any inefficiencies or bottlenecks that may be hindering performance.Item Operational Strategies and Organization Performance of Public Hospitals in Kajiado County, Kenya(Kenyatta University, 2024-07) Nyaboga, Judith MaganyaPerformance of the health sector ensures that patients receive the best possible care and that healthcare systems function efficiently. But there are a number of obstacles that Kajiado County must overcome to function effectively. Public hospitals in Kajiado County, Kenya, were the focus of this study, which aimed to determine how operational methods affected their organizational performance. This study aimed to analyze the impact of four strategies on the organizational performance of public hospitals in Kajiado County, Kenya: information management, constant quality enhancement, innovation, and supervision of resources. The theories of technology acceptance, quality improvement, resource-based theory, and the balanced scorecard model provided the theoretical foundation for the research. The research strategy used was a descriptive one. The target population was 234 full time health workers among public health facilities in Kajiado CountyA total of 151 health care professionals were surveyed for the study, with a stratified random sampling technique used to choose a representative sample from each of the participating hospitals. Slovin's formula was used to arrive at this number. Important primary data was composed using a questionnaire. Using the SPSS, the researcher performed descriptive and inferential statistical analyses on data obtained by the drop-and-pick method. Statistical tools used for descriptive purposes included frequency distributions, proportions, means, and variance. The application of correlation analysis was a component of inferential statistics. Tables presented the data. The answers revealed that public hospital in Kajiado County have implemented quality of care measures which leads better organization performance. In addition, the findings revealed that innovative technologies help the healthcare providers to proactively manage patients' conditions. Furthermore, the study found out that efficient utilization of resources helps the hospital maintain financial stability. Public hospitals in Kajiado County, Kenya, had a favorable and statistically significant relationship with their performance when it came to information management, innovation, and continuous quality improvement. The study's results suggested that public hospitals in Kajiado County should work with hospital administration to promote the use of cutting-edge technology. Furthermore, it is the responsibility of the county government and hospital management to assess the current state of public hospitals' workforces, determine where there is a need for improvement in terms of skills, offer chances for professional development, and foster an encouraging workplace culture. Lastly, the report recommended more research on the effects of patient-centered care techniques on business outcomes.Item Intensive Growth Strategy and Performance of Cement Manufacturing Firms Listed in Nairobi Securities Exchange Kenya(Kenyatta University, 2024-11) Ollonde, Joshua OketchThe cement manufacturing sector plays a crucial role in job creation, social and development agenda and GDP of the country. However, the sector suffers challenges including high energy costs, production inefficiencies and high competition leading to poor performance in terms of low production and consumption trends. To resolve the performance challenge, this study was forced on employing intensive growth strategies. The main study objective was assessing effect of intensive growth strategy on performances of NSE listed cement manufacturing firms. The specific objectives entailed market penetration and development, product development and diversification employed to improve performance outcomes. The study was grounded on the Ansoff’s matrix model, and supported by the dynamic capability theories and balanced scorecard model. It deployed descriptive research designs while targeting 216 employees working in the three listed companies. Stratified and simple random samplings were utilised in grouping respondents as per company and position and in selecting the respondents to take part in the research. The Yamane formula was employed to get the sample size of 139 respondents who filled the structured questionnaire as the research tool. The questionnaires were tested for validity and reliability using 13 employees from the non-listed cement companies and Cronbach Alpha was employed at a standard of 0.7. The researcher collected primary data from the respondents and produce qualitative and quantitative data. Analysis included entering the data into SPSS where descriptive statistics was done to obtain mean, standard deviation, frequencies and percentages. In addition, inferential statistics was analysed using multiple regressions and correlation analyses to show association amongst the variables. Content analysis was also done for the qualitative data and findings were presented charts, tables and prose form. The results from the analysis were used to confirm if there is any relationship between the intensive growth strategies and performance of the firm. The study revealed that market penetration (β=0.713; p=0.00), market development (β=0.869; p=0.000), product development (β=0.681; p=0.000) and product diversification (β=0.919; p=0.000) leads to a positive and significant effects on performance of listed cement manufacturing firms in Kenya. The study concluded that market penetration, market development, product development and product diversification have significantly affected the performance of listed cement manufacturing company. The study recommended that management of NSE listed cement manufacturing firms need to implement strategic pricing strategies to facilitate market penetration. The study further recommends that management of NSE listed cement manufacturing companies needs to develop and implement comprehensive customer education programs to raise awareness about the firm's products and services. The study recommends that NSE listed cement manufacturing companies need to consider bundling similar cement products together to create value-added packages for customers.Item Digital Marketing Practices and Performance of Small and Medium Enterprises in Nairobi City County, Kenya(Kenyatta University, 2024-10) Otieno, Calvin OmondiSmall and medium enterprises serve a crucial part in any economy of creating employment and contribution to the gross domestic product. In Kenya, Small and Medium Enterprises have a significant mortality rate, with the majority failing to survive beyond their third year of operation. This has contributed to a weak base for industrial take off and sustainable development. The effect of digital marketing on success of Small and Medium Enterprises in Kenya is not clear and most studies have presented contextual gaps, conceptual gaps and methodological gaps. The general objective was to ascertain the effect of digital marketing on the performance of Small and Medium Enterprises in Nairobi City County, Kenya. The precise objectives were to determine the influence of search engine marketing, content marketing, data-driven marketing and social media marketing on performance of Small and Medium Enterprises in Nairobi City County, Kenya. The research was underpinned on technology acceptance model, marketing equity theory, social penetration theory and innovation diffusion theory. Descriptive research design was used where 17,116 Small and Medium Enterprises were targeted. Stratified sampling was used to cluster the Small and Medium Enterprises into seven categories. Krejcie and Morgan sampling technique was used to sample 290 Small and Medium Enterprises owners. Primary data was gathered through a questionnaire. A pilot study was done in Nairobi City County and targeted 29 Small and Medium Enterprises owners, at least five from each the seven categories. A pilot study was done to verify the validity and reliability of the data collection instrument. The research analyzed data through SPSS where descriptive and inferential statistics was generated. Data was presented in tables and figures. The study concluded that search engine marketing, content marketing, data driven marketing and social media marketing affected the performance of Small and Medium Enterprises in Nairobi City County, Kenya and that search engine marketing, content marketing, data driven marketing and social media marketing all had a favorable and substantial effect on the performance of Small and Medium Enterprises in Nairobi County. The research recommended that these organizations should prioritize achieving high search engine rankings for their website and ensuring that the website is easily accessible which would improve the overall performance of the agencies. Organizations, regardless of their overall effectiveness in content marketing, should prioritize the creation of an audience. Analyze the coherence and retention of their ideas to enhance their overall effectiveness. Businesses should give priority to conversion rather than leads. In the current market, this involves analyzing data to identify the specific locations where prospective clients allocate their time, and then tailoring relevant material to target them. Organizations should determine the social media platform on which their target audience allocates the most amount of time.Item Strategic Orientation and Performance of Rotary Clubs in Nairobi City County, Kenya(Kenyatta University, 2024-11) Muchiri, Caroline WanjiruRotary Clubs are crucial for attaining social and economic development and changing people's lives in Kenya. To enhance this, clubs should be oriented to Rotary International strategy through periodical reports filing on operations and challenges, while they receive requisite guidance and support. This study examined the effect of strategic orientation on the organisational performance of Rotary Clubs in Nairobi City County. Its specific objectives were examining the relationship between strategic market direction on organizational performance; determining the relationship between strategic technology orientation and organizational performance; establishing the relationship between strategic entrepreneurial orientation and organizational performance; and examining the relationship between strategic learning orientation and organizational performance. Three theories provided the theoretical background of the study: the dynamic capability theory, institutional theory, and resource dependency theory. The study adopted a descriptive cross-sectional study design to simultaneously investigate the research questions. The target population were the administration, members of the board of directors, and selected forty-one out of the one thousand seven hundred and twenty-nine clubs in Nairobi City County. The sample size was three hundred and fourteen respondents determined by using the method developed by Krejcie and Morgan to calculate the sample size from a given population. Sampling was done using proportionate stratified and random sampling techniques to ensure all Rotarians had an equal chance to be selected. Semi-structured questionnaires and key informant interviews were used to gather primary data from the respondents after being tested for validity (content, construct and face validity) and reliability. Reliability test was done through a test-retest method during a pilot study done prior to the main study. The results were analysed using quantitative and qualitative analysis techniques. Interpretation of qualitative data was thematic and was used to supplement interpretation of quantitative data. To draw conclusions from the collected data, inferential statistics techniques including correlation, regression, and Analysis of Variance were used. Data presentation was through tabulation and graphics. The study revealed that there is a highly positive and statistically significant relationship between strategic market orientation (r=0.929; pItem Knowledge Transfer and Organizational Performance of Non-Governmental Organizations in Kiambu County, Kenya(Kenyatta University, 2024-05) Nduta, BenedetteDespite consistently being Kenya’s second highest Gross Domestic Product contributor, Kiambu County’s characteristic fertile soils and abundant rainfall which traditionally anchored its great agricultural yields has taken a blow from climate hazards such as soil erosion, droughts and flooding. The ripple effect of these climate hazards has been growing youth employment, widening inequality gaps and burgeoning poverty which has contributed to alcohol and drug abuse, increased academic dropout rates, mental health challenges such as depression, despondency and ultimately social media abuse by youth amongst others. In response to this, a floodgate of about 324 non governmental organizations have been registered in the country as of the year 2023. With depleting efficiency due to donor fatigue, low non-governmental organizations absorption and reporting capacity, scholars and researchers have taken keen interest in the role of non-governmental organizations in building community resilience. However, such studies have focused on the relationship between non-governmental organizations and communities with few reflections on how internal non-governmental organizations' dynamics contribute to their inefficiency and inept community impact. This study proposed to descriptively after sampling 179 of the non-governmental organizations operating in Kiambu County assess the extent to which (in)adequate skills and capacity development opportunities contribute to non-governmental organizations' organizational performance and ultimately the quality of results and impact received by the community of non-governmental organization work. The study therefore hoped to trigger reflections amongst non-governmental organizations about how to adapt in recessive environments and the importance of knowledge transfer to organizational performance. These, the study hoped would evidence the need for government agencies to invest in youth programs designed to recalibrate youth skills towards addressing community needs and bolstering the potency of the Kiambu community of expansively performing better as a net contributor to Kenya’s economy and Nairobi’s food and agricultural consumption markets. A pilot study was conducted in Nairobi county using 10% of the sample size. Constructive validity test was used to test validity while reliability was tested using Cronbach’s alpha coefficient. The study established that community of practice (β=0.691), social networking (β=0.798), work shadowing (β=0.741) and paired work (β=0.937) have significant effects on organizational performance in NGOs working in Kiambu county. The study concluded that community of practice, social networking, work shadowing and paired work significantly affected the organizational performance in non-governmental organizations working in Kiambu county. The study recommends that management of non-governmental organizations in Kiambu county should ensure that there is training for its employees in regard to incorporating lessons learned into normal work practices. The study recommends that there is need for non-governmental organizations in Kiambu County to create online communities where stakeholders, including beneficiaries, volunteers, donors, and partners, can connect, share experiences, and exchange knowledge. The study recommends that for management of non governmental organizations in Kiambu County to determine which areas within the organization would benefit most from knowledge transfer through work shadowing.Item Influence of Training on Performance of Employees in County Government of Laikipia, Kenya(Kenyatta University, 2024-08) Munjogu, Ann NyagichaiTraining deals with equipping staff with the knowledge, skills and attitudes they need to handle responsibilities assigned to them. By employers offering the training opportunities, employees are provided with an opportunity to create their own competitive advantage and guarantee their long-term employability. This study examined the influence of training on performance of employees at the County Government of Laikipia. The specific objectives of the study include; establishing the effect of training needs analysis, training design, delivery mode of the training and training evaluation on performance of employees at the County Government of Laikipia. The study reviewed the Human Capital theory, the Resource-Based view theory, Reinforcement theory, Social Learning Theory and Balanced Scorecard. Descriptive research design was used to gather the data required for the study. The target population for the study was 1593 staff of the County Government of Laikipia. The sample for the study was selected utilizing stratified random sampling. A sample of 159 respondents were used for the study. Questionnaires that the researcher administered were utilized for gathering data for the study. The data was analyzed using both descriptive statistics and inferential statistics. Quantitative data obtained from the questionnaires was prepared for analysis using SPSS computer software. Microsoft Excel was utilized in conjunction with SPSS for data analysis. The analyzed data was displayed through tables and charts. A multiple linear regression model was utilized to examine how training affects employee performance. Construct and Content validity of the data collection instrument was examined to determine whether the questionnaires accurately assess the notion they are meant to test and whether they are completely representative of what they are intended to measure. The reliability of the data collection instrument was also checked by carrying out a pilot study to assess if the study tool would produce reliable results when applied to the same subject again. Ethical considerations during data collection were indicated. The study found that training needs analysis, training design, training delivery and training evaluation had a positive significant effect on the employees in County Government of Laikipia, Kenya. The study concludes that a training needs analysis creates a solid foundation of training requirements, ensuring that the training offered is efficient and effective. An effective training programme make the employees of the company work in an effective manner. Training delivery methods play a crucial role in engaging learners, enhancing knowledge retention, and ensuring effective learning outcomes. Evaluation of training gives comprehensive feedback on the value of the training programs and their effectiveness in achieving business goals. The study recommends that the organization management should compare its current training programs and outcomes with its company’s short- and long-term goals to ensure they are aligned. The human resource managers should identify what the learner needs to know in order to achieve the learning objective. When deciding on the appropriate training delivery method, consider factors such as the nature of the content, the target audience, available resources, and organizational goals.Item Business Development Services and Performance of Youth- Owned Small and Medium Enterprises in Kigali City, Rwanda(Kenyatta University, 2024-03) Hakizimana, SamuelEnterprises are essential for the economy of Rwanda to thrive reduce poverty and create jobs, Rwanda has encountered difficulties in building their businesses due to a lack of access to business BDS and resulted from ineffective since the production of SMEs decreased from 58% in 2020 to 30% in 2021. Therefore, the study investigated the effect of business BDS on SMEs owned by youths in Kigali City, Rwanda. The specific objectives of the study were to ascertain effect of networking services on performance, to establish the influence of financial services on performance, to establish the influence of training on performance, to examine the influence of marketing services on the performance of youth-owned SMEs in Kigali city, Rwanda, and to analyze the moderating effect of government regulations on the relationship between business development services and the performance of youth-owned businesses in Kigali city, Rwanda. The study used five theories: the Resource-Based View theory of entrepreneurship and was supported by the Dynamic Capability theory of entrepreneurship and the Innovation Entrepreneurship theory. The researcher used an explanatory research design. The target population of 256 youths was dispersed over 8 sectors from three districts in Kigali City, and the sample of 156 youth-owned SMEs was selected using a multi-stage random selection technique. A semi-structured questionnaire was utilized to collect quantitative and qualitative data. Content analysis, descriptive and inferential statistics were utilized in analyzing data. A multiple linear regression model was employed and data analysis was performed using the SPSS version 24 and was presented in the form of tables and figures. According to study findings, networking, financial services, training services, and marketing services, all showed an effect on the performance of youth-owned enterprises. The study recommends policy and practice ramifications that can be used to improve business development services on the performance of youth-owned businesses in Rwanda. The report suggests that to help SMEs learn more and gain critical capabilities that will help them oversee their own companies more effectively and improve their future growth and viability, youth-owned enterprises should beef up their networking, financial, training, and marketing services The results also showed that a connection between business development services and the success of Kigali city's businesses is greatly moderated by Rwandan government laws. The authorities should pay particular attention to the taxes imposed on conducting business and the application process for company licenses. Young entrepreneurs will be able to comprehend and benefit from a variety of business development services as a result, which will inevitably improve the effectiveness of their companies.