Quality Management System Implementation And Operational Performance Of National Council For Law Reporting, Kenya

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dc.contributor.authorOgada, Jenipher A.
dc.contributor.authorNyamwange, Stephen Onserio
dc.contributor.authorMagutu, Peterson Obara
dc.contributor.authorOngeri, Richard Nyaanga
dc.date.accessioned2020-11-20T12:04:44Z
dc.date.available2020-11-20T12:04:44Z
dc.date.issued2020
dc.descriptionA research article published in Noble International Journal of Business and Management Researchen_US
dc.description.abstractPurpose: This study aimed to establish how implementing quality management systems would have effects on operational performance of an organization. Design/Research method: Literature on implementation of quality management systems was reviewed and based on that questionnaires were administered to all employees at the National Council for Law Reporting. The collected data was analyzed using descriptive statistics and correlation analysis. Finding: The findings reveal that the organization has realized considerable improvements on the performance of its operations due to the implementation of the quality management system. Limitation: Respondent composition was a limitation since the study only focused on the employees of the organization and views were not collected from other stakeholders such as customers and suppliers hence it lacked representativeness of all the stakeholders of the organization. Implication: Further research is required to focus on all the organization’s stakeholders such as customers, suppliers, financiers so as to determine the impact of the implementation of quality management system on their service encounter. Additionally, a research study would be required to assess the process undertaken in implementing quality management system that meets the specific needs of the organization.en_US
dc.identifier.citationOgada, J. A., Nyamwange, S. O., Magutu, P. O., & Ongeri, R. N. (2020). Quality Management System Implementation And Operational Performance Of National Council For Law Reporting, Kenya. Noble International Journal of Business and Management Research, 4(5), 38-48.en_US
dc.identifier.issnISSN(e): 2520-4521 ISSN(p): 2522-6606
dc.identifier.urihttps://www.napublisher.org/pdf-files/NIJBMR-4(5)-38-48.pdf
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/20955
dc.language.isoenen_US
dc.publisherNoble Academic Publisheren_US
dc.subjectQuality Management Systemen_US
dc.subjectImplementationen_US
dc.subjectOperational Performanceen_US
dc.subjectNational Council for Law Reportingen_US
dc.subjectKenyaen_US
dc.titleQuality Management System Implementation And Operational Performance Of National Council For Law Reporting, Kenyaen_US
dc.typeArticleen_US
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