Quality Management System Implementation And Operational Performance Of National Council For Law Reporting, Kenya
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Date
2020
Authors
Ogada, Jenipher A.
Nyamwange, Stephen Onserio
Magutu, Peterson Obara
Ongeri, Richard Nyaanga
Journal Title
Journal ISSN
Volume Title
Publisher
Noble Academic Publisher
Abstract
Purpose: This study aimed to establish how implementing quality management systems would
have effects on operational performance of an organization. Design/Research method: Literature on
implementation of quality management systems was reviewed and based on that questionnaires were administered to
all employees at the National Council for Law Reporting. The collected data was analyzed using descriptive
statistics and correlation analysis. Finding: The findings reveal that the organization has realized considerable
improvements on the performance of its operations due to the implementation of the quality management system.
Limitation: Respondent composition was a limitation since the study only focused on the employees of the
organization and views were not collected from other stakeholders such as customers and suppliers hence it lacked
representativeness of all the stakeholders of the organization. Implication: Further research is required to focus on
all the organization’s stakeholders such as customers, suppliers, financiers so as to determine the impact of the
implementation of quality management system on their service encounter. Additionally, a research study would be
required to assess the process undertaken in implementing quality management system that meets the specific needs
of the organization.
Description
A research article published in Noble International Journal of Business and Management Research
Keywords
Quality Management System, Implementation, Operational Performance, National Council for Law Reporting, Kenya
Citation
Ogada, J. A., Nyamwange, S. O., Magutu, P. O., & Ongeri, R. N. (2020). Quality Management System Implementation And Operational Performance Of National Council For Law Reporting, Kenya. Noble International Journal of Business and Management Research, 4(5), 38-48.