An Assessment of Strategic Corporate Communication Practice
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Date
2021
Authors
Odindo, Trezah Awuor
Journal Title
Journal ISSN
Volume Title
Publisher
EAS Journal of Humanities and Cultural Studies
Abstract
The dynamic environment and the capability of information systems is
one of the challenges companies face in order to achieve effective performance. The
purpose of the study was to determine the effect of Management Information
Systems agility on the performance of commercial banks in Nairobi city County,
Kenya. Commercial banks in Nairobi County have been performing poorly because
of poor service quality, insufficient ICT literacy of bank employees, information
system insecurity, inadequate information storage and government regulations. The
objective of this study was to determine the effect of service quality, ICT literacy,
system security and information storage on the performance of commercial banks in
Nairobi County Kenya. The target population was 430 employees from 43
commercial banks in Nairobi County Kenya. Purposive sampling was used to draw
a sample size of 86 ICT specialists as respondents. Primary data was collected
through questionnaires. Data was analyzed using descriptive, relational, and
inferential analysis especially use of regression model. The study found out that
service quality, ICT literacy, system security, information storage were significant
and had positive effect on performance of commercial banks. The study concluded
that management information system agility has influence on the performance of
commercial banks. The study recommended that commercial banks should
formulate strategies that will enhance performance of commercial banks based on
service quality, ICT literacy, systems security and information storage in their
organizations.
Description
A research article published in EAS Journal of Humanities and Cultural Studies
Keywords
MIS Agility, Service Quality, ICT Literacy, Systems security, Information storage, Banks’ performance
Citation
Trezah Awuor Odindo (2021). An Investigation of Management Information System Agility and Performance of Commercial Banks in Nairobi Metropolitan. EAS J Humanit Cult Stud, 3(6), 266-273.