Indirect Individual Based Participation and Service Delivery in Nairobi City Water and Sewerage Company, Nairobi City County, Kenya

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dc.contributor.authorOntiri, Motieri Stanely
dc.contributor.authorMinja, David
dc.date.accessioned2023-04-18T10:36:01Z
dc.date.available2023-04-18T10:36:01Z
dc.date.issued2018
dc.descriptionArticleen_US
dc.description.abstractPurpose: The main purpose of the research was to examine the effect of indirect individual based participation on service delivery in Nairobi city water and sewerage company, Nairobi City County, Methodology: The research was premised on a descriptive research design with convenient random sampling being utilized. The study relied on both primary and secondary data. The study utilized a questionnaire to collect primary data. Secondary data was obtained from periodicals, journals and other relevant materials available in the internet as well as from the physical library. The collected data was analyzed using descriptive and inferential statistics. Findings: The study concludes that the management should seek to enhance the adoption of both indirect participation elements such as work unions and collective bargaining agreements as tool of supporting better service delivery. Unique Contribution: The study helps in enhancing the available empirical knowledge on how the effect of indirect individual based participation on service delivery in Nairobi city water and sewerage company, Nairobi City County, Kenya.en_US
dc.identifier.citationOntiri, M. S., & Minja, D. (2019). INDIRECT INDIVIDUAL BASED PARTICIPATION AND SERVICE DELIVERY IN NAIROBI CITY WATER AND SEWERAGE COMPANY, NAIROBI CITY COUNTY, KENYA. American Journal of Leadership and Governance, 4(1), 1-8.en_US
dc.identifier.urihttps://ajpojournals.org/journals/index.php/AJLG/article/view/430
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/25235
dc.language.isoenen_US
dc.publisherAJPOen_US
dc.subjectIndirect individual-based participationen_US
dc.subjectcollective bargaining agreementen_US
dc.subjectworkers unionen_US
dc.subjectservice deliveryen_US
dc.titleIndirect Individual Based Participation and Service Delivery in Nairobi City Water and Sewerage Company, Nairobi City County, Kenyaen_US
dc.typeArticleen_US
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