Indirect Individual Based Participation and Service Delivery in Nairobi City Water and Sewerage Company, Nairobi City County, Kenya
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Date
2018
Authors
Ontiri, Motieri Stanely
Minja, David
Journal Title
Journal ISSN
Volume Title
Publisher
AJPO
Abstract
Purpose: The main purpose of the research was to examine the effect of indirect individual
based participation on service delivery in Nairobi city water and sewerage company, Nairobi
City County,
Methodology: The research was premised on a descriptive research design with convenient
random sampling being utilized. The study relied on both primary and secondary data. The
study utilized a questionnaire to collect primary data. Secondary data was obtained from
periodicals, journals and other relevant materials available in the internet as well as from the
physical library. The collected data was analyzed using descriptive and inferential statistics.
Findings: The study concludes that the management should seek to enhance the adoption of
both indirect participation elements such as work unions and collective bargaining agreements
as tool of supporting better service delivery.
Unique Contribution: The study helps in enhancing the available empirical knowledge on
how the effect of indirect individual based participation on service delivery in Nairobi city
water and sewerage company, Nairobi City County, Kenya.
Description
Article
Keywords
Indirect individual-based participation, collective bargaining agreement, workers union, service delivery
Citation
Ontiri, M. S., & Minja, D. (2019). INDIRECT INDIVIDUAL BASED PARTICIPATION AND SERVICE DELIVERY IN NAIROBI CITY WATER AND SEWERAGE COMPANY, NAIROBI CITY COUNTY, KENYA. American Journal of Leadership and Governance, 4(1), 1-8.