Business Intelligence Capability and Performance of Commercial Banks in Mombasa County Kenya

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dc.contributor.advisorJoshua Tumutien_US
dc.contributor.authorWamahiu, Kihoro
dc.date.accessioned2023-08-11T06:25:50Z
dc.date.available2023-08-11T06:25:50Z
dc.date.issued2023
dc.descriptionA Research Project Submitted to the School of Business in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Business Administration (Management Information systems Option) of Kenyatta University May, 2023.en_US
dc.description.abstractMost of the institutions that are unstable financially are merger while others are placed under statutory control in Kenya's financial sector, which aims at rescuing them and boosting economic growth and stability. Many firms have resorted to the technology provided by business intelligence as a method of enhancing the performance of financial institutions such as banks. This study investigated the link that may be present between the capabilities of business intelligence and the firm performance in financial terms of the commercial bank in Mombasa County. This study sought to assess the possible link between management of asset and liabilities, customer relationship management, management of business risks and the integration of internal processes as parts of the integration of business intelligence as well as the commercial bank performance. The information was gathered by leaving surveys with responders and collecting them up later. There were 85 IT specialists among the respondents. The data collected was processes and analysed using inferential and descriptive analysis techniques utilizing the regression model. Descriptive statistics of frequencies, means and standard deviation was employed to process that data and to pick out common trends in the data. Inferential statistics which included regression and correlational analysis aided in estimating the relationships among variables of the study. The analysed data was presented using tables and charts to enhance clarity. According to the findings of the study, differences in the Business Analytics System Capabilities components that were discussed, namely data processing, credit processing management, and communication management via BI, account for approximately 45.3% of the differences in the commercial bank's performance in Mombasa County, Kenya.en_US
dc.description.sponsorshipKenyatta Universityen_US
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/26776
dc.language.isoenen_US
dc.publisherKenyatta Universityen_US
dc.subjectBusiness Intelligence Capabilityen_US
dc.subjectCommercial Banksen_US
dc.subjectMombasa Countyen_US
dc.subjectKenyaen_US
dc.titleBusiness Intelligence Capability and Performance of Commercial Banks in Mombasa County Kenyaen_US
dc.typeThesisen_US
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