Business Intelligence Capability and Performance of Commercial Banks in Mombasa County Kenya
Loading...
Date
2023
Authors
Wamahiu, Kihoro
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Most of the institutions that are unstable financially are merger while others are placed
under statutory control in Kenya's financial sector, which aims at rescuing them and
boosting economic growth and stability. Many firms have resorted to the technology
provided by business intelligence as a method of enhancing the performance of financial
institutions such as banks. This study investigated the link that may be present between
the capabilities of business intelligence and the firm performance in financial terms of
the commercial bank in Mombasa County. This study sought to assess the possible link
between management of asset and liabilities, customer relationship management,
management of business risks and the integration of internal processes as parts of the
integration of business intelligence as well as the commercial bank performance. The
information was gathered by leaving surveys with responders and collecting them up
later. There were 85 IT specialists among the respondents. The data collected was
processes and analysed using inferential and descriptive analysis techniques utilizing the
regression model. Descriptive statistics of frequencies, means and standard deviation was
employed to process that data and to pick out common trends in the data. Inferential
statistics which included regression and correlational analysis aided in estimating the
relationships among variables of the study. The analysed data was presented using tables
and charts to enhance clarity. According to the findings of the study, differences in the
Business Analytics System Capabilities components that were discussed, namely data
processing, credit processing management, and communication management via BI,
account for approximately 45.3% of the differences in the commercial bank's
performance in Mombasa County, Kenya.
Description
A Research Project Submitted to the School of Business in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Business Administration (Management Information systems Option) of Kenyatta University May, 2023.
Keywords
Business Intelligence Capability, Commercial Banks, Mombasa County, Kenya