Management Information Systems Capabilities and Performance of Teacher Service Commission of Kenya

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dc.contributor.advisorDavid Nzukien_US
dc.contributor.authorWanyoike, Mary Waithera
dc.date.accessioned2022-09-23T10:09:27Z
dc.date.available2022-09-23T10:09:27Z
dc.date.issued2022
dc.descriptionA Research project the School of Business In the Partials Fulfillments of the Requirements for the Awards of the Degrees of Masters in Business Administrations (Managements Information Systems)Z of Kenyatta University, May, 2022en_US
dc.description.abstractTeachers Service Commission (TSC) has previously experienced performance challenges in delivery and execution of its activities, especially when most activities were carried out manually. There were also challenges in human resource management especially in recruitment,transfers, promotions, salary processing and delivering of pay slips to hundreds of thousands of teachers, as these activities were mainly carried out manually and involved keeping lots of paper files as well as incurring cost like postage and buying of papers. This affected the efficieny of TSC and its performance. The need for TSC to become more efficient operationally and more responsive towards its stakeholders needs in service delivery has seen increased automation of services through adoption of Management information Systems (MIS) in the institution. Thisz studyz soughtz toz establishz thez influencez ofz MISz capabilitiesz onz performancez ofz thez institution.z Thez objectivez ofz thisz studyz wasz thereforez toz determinez thez influencez ofz MISz capabilitiesz onz thez performancez ofz TSCz ofz Kenya.z Thez specificz objectivesz werez toz establishz thez influencez ofz communicationz capabilities,z accountingz capabilities,z humanz resourcez managementz capabilitiesz andz dataz managementz capabilitiesz onz performancez ofz TSC.z Thez studyz wasz anchoredz onz Unifiedz Theoryz ofz Acceptancez andz Usez ofz Technology,z Resourcez Basedz viewz theory,z andz Theoryz ofz Plannedz Behavior.z Thez studyz adoptedz az descriptivez researchz design.z Thez targetz populationz consistedz ofz 1,300z staffz inz variousz departmentsz inz TSCz headquarters,z Nairobi. Thez studyz employedz stratifiedz randomz samplingz techniquez forz purposez ofz choosingz az samplez sizez ofz 130.z Thez studyz usedz primaryz dataz whichz wasz collectedz withz thez helpz ofz thez questionnaire.z Thez questionnairez hadz bothz closedz anz open-endedz question.z Az pilotz testz wasz carriedz outz toz ensurez thatz thez questionsz inz thez questionnairez werez thoroughlyz reviewedz toz ensurez clarityz andz eliminatedz z anyz formz ofz ambiguity.z Thez quantitative dataz wasz analyzedz usingz descriptivez andz inferentialz analysis while information from open ended questions was analysed using thematic content analysis and presented alongside the quantitative data.z Thez studyz foundz outz thatz communicationz capabilities,z accountingz informationz systems,z humanz resourcez managementz systems,z andz electronicz dataz managementz systemz have a spistive and significant influence on performancez ofz TSC.z Thez studyz concludedz thatz communicationz capabilitiesz influencedz performancez ofz TSCz inz termsz ofz speedyz deliveryz ofz informationz andz efficiency.z Thez studyz alsoz concludesz thatz accountingz capabilitiesz hasz az positivez influencez onz performancez ofz TSC.z Itz canz alsoz bez concludedz thatz humanz resourcez managementz capabilitiesz hasz az positivez andz significantz influencez onz performancez ofz TSC.z Thez studyz recommendedz thatz TSCz should continually adopt and implement management information systems in service delivery. The top management should continually support the adoption and implementation of MIS through budget allocation and also ensure proper orientation to the staff at all levels to ensure they have proper and adequate knowledge to use of MIS effectively. The study will be of benefit to the management and staff of TSC; to other public institutions in Kenya who wants to adopt ICT in delivery of services; to the government of Kenya as the policy maker; and to researchers. It is suggested that a similar study be conducted in other institutions for comparison of results. It should also explore other variables other than the ones studied in this study.en_US
dc.description.sponsorshipKenyatta Universityen_US
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/24284
dc.language.isoenen_US
dc.publisherKenyatta Universityen_US
dc.subjectManagement Information Systemsen_US
dc.subjectCapabilitiesen_US
dc.subjectPerformanceen_US
dc.subjectTeacher Service Commissionen_US
dc.subjectKenyaen_US
dc.titleManagement Information Systems Capabilities and Performance of Teacher Service Commission of Kenyaen_US
dc.typeThesisen_US
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