MST-Department of Management Science

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Management Information Systems Capabilities and Performance of Ship Building Industry in Kenya
(Kenyatta University, 2024-06) Tsalwa, Leonard Andanyi
The study investigates the capabilities of management information systems and the performance of ship building industry in Kenya. The study examines the role of management information systems use in contributing to the reduction of operation costs, timely delivery of marine vessels and related services to customers, increase in trade volume and increase in the profitability of the firm. Ship building industry in Kenya is synonymous with the use of traditional information systems which are built around functions and/ or departments and they have no functionality for collaboration, and integration. The management and staff in KSL, SECO and AMGECO have therefore had a hard time accessing information for decision making, and seamless operations. The study used Technology Organization Environment theory, Information System Success theory, Resource Based theory and Technology Acceptance Model. Descriptive research design was employed in the study. The target population was 70 personnel, and all were selected because they have a specific quality that is of interest to the research. The study employed a quantitative approach by use of questionnaires to collect data on the variables. The reliability of the data collection instrument was measured using Cronbach’s Alpha and the pilot test was carried out at KSL with 4 questionnaires. The study established that Centralized Database significantly influence Performance of Ship Building Industry (β=0.253; p=0.010). Furthermore, it was found that Service Delivery significantly improves Performance of Ship Building Industry (β=0.174; p=0.045). Moreover, it was observed that Information Security significantly impacted on Performance of Ship Building Industry (β=0.248; p=0.008). Finally, it was revealed that Digital Infrastructure significantly impacts performance of Ship Building Industry (β=0.345; p=0.000).
Resource Capabilities and Performance of Road Construction Projects Funded by Embu County Government, Kenya
(Kenyatta University, 2024-05) Musyoki, Wayua Tabitha
Road construction projects sponsored by county governments in Kenya have experienced delayed completion, majority of them surpassing the planned budget and the quality delivered is below the expected standards. While some of the road construction projects in Embu have remained, stalled others are abandoned before the successful execution. Many counties have been faced with similar challenges since the inception of devolution in Kenya basing in information from the Parliamentary Accounts Committees of Kenya 2014- 2022. This situation has resulted into wastage of taxpayers’ money presenting an opportunity cost as the funds could have been used for other productive activities that can support overall growth of the economy of Kenya as a whole. Some concerns about unavailability of physical resources, misuse of allocated funds, limited human resource and inability to invest in modern and state of the art information and communication technologies have also been registered among road construction projects funded by Embu County Government. This study seeks to establish the effect of resource capabilities on performance of road construction projects funded by Embu County Government in Kenya. More specifically, the study sought to establish the effect of physical resources capability, financial resources capability, human resources capability as well as ICT capability on performance of road construction projects funded by Embu County Government in Kenya. The study was guided by resource-based view, theory of constraints, human capital theory and technology acceptance model. To obtain the data necessary for research, use of semi structured questionnaire was identified as the best tool. This study adopted descriptive survey and correlation designs. The unit of analysis was the Seven (7) road construction projects initiated in 2017 by county government of Embu and have remained incomplete till 2023.The target population included 67 contractors and supervisors, 30 employees from the planning department in county government of Embu and 70 community leaders that was drawn from specific areas within the seven (7) construction projects funded by Embu County Government. The total unit of observation added up to 167 respondents. The sample size of 117 was computed scientifically and selected through stratified random sampling technique. The questionnaire was used to gather information from respondents and the analysis was done through (SPSS) version 24 guided by means and standard deviations as well as regression analysis. The result indicated that majority of the respondents pointed out that the county had moderately necessary machines to carry out the construction work in the county. The result clearly indicated that the funding of road construction projects in Embu County was inadequate, Embu County did not get the necessary support from the national government and the partner to expand some of its road network. The findings indicated that training programs were moderately in place to equip project staff with relevant skills. The findings showed that ICT had a moderate effect on how well road projects functioned in Embu County. The study recommends on physical resource capability should be allocated based on the job and efficiency requirement, more machines during busy hours, and fewer machines at slower times. The study recommends that project managers should be mindful of the scope of the project they are operating on, because the greater the nature of the project, the more they will decide how to distribute the money. To further the research, there is need to investigate how resource capabilities impact the long-term viability of road projects in various counties throughout Kenya.
Enterprise Resource Planning Integration and Sustainability of Academic Processes of the Universities in the Coastal Region, Kenya
(Kenyatta University, 2024-06) Muli Stanley Mutua
Enterprise resource planning (ERP) systems are popular with large organizations spanning across big towns and cities in the world and not leaving out universities as institutions of higher learning. The purpose of ERP systems in the universities is to automate, customize and streamline the flow of information in their academic processes which comprise of student records, admissions, student finances, examination until graduation. The general objective of this study was to investigate enterprise resource planning integration and sustainability of academic processes in the coastal region, Kenya. Specifically, the study sought to determine the effects of data security, information storage, management support and ERP infrastructure and sustainability of academic processes of the universities in the coastal region, Kenya. The study was anchored on resource-based view, technology acceptance model, diffusion of innovation theory and sustainability theory. The target population were 11 universities in the coastal region. The study employed census sampling design to sample 100 IT specialists from the 11 universities. In this study, descriptive research design was used. The study established that Data Security, (β= 0.187) and Information Storage, (β=0.208) positively impact sustainability of academic processes at 0.05 alpha. Similarly, it was noted that Management Support (β= 0.271) and ERP infrastructure (β= 0.333) statistically influence sustainability of academic processes. An important aspect that must be taken into account for a business to be successful is data security. Therefore, for successful cyber security preparation and reaction, a knowledge of data risk categorization is crucial. An organization's efficiency is correlated with its information storage capacity. Thus, in order to understand the volume of work being done, the capacity of data storage systems in a corporation must be established. The achievement of organizational goals depends heavily on management support. As a result, management must possess inherent abilities in motivating and supporting employees. A reliable ERP infrastructure is a key element in an organization's performance. This implies that improving organizational effectiveness through the integration of effective ICT networks. The ERP system can be seen as a tool for increasing competitiveness, strengthening organizational performance, and attaining business goals. This study recommends that data security needs to be appropriately handled by individuals who have the knowledge and abilities to safeguard and operationalize organizational data. The development of a strong ICT infrastructure is essential for a business's operations to be successful. Thirdly, management must have plans for the professional growth of staff members in order to boost business success. The significance of information technology architecture is crucial to improving organizational productivity. This validates the necessity for businesses to put in place a solid information technology infrastructure that will enable them to accomplish a range of organizational objectives and surpass their competitors financially.
Inventory Management Practices and Performance of Supply Chain at the Nairobi City County, Kenya
(Kenyatta University, 2023-12) Sugut, Chepkoech Jackline
The County government engages in various activities regarding procurement, built environment and urban planning, and borough administration and personnel. Effective management of procurement and supply of products is necessary to reduce the risk of stockouts and guarantee continuous service delivery and also risk of inventory shortages and stockouts if demand suddenly increases or suppliers fail to deliver as expected. This can lead to lost sales opportunities, dissatisfied customers, and damage to a company's reputation. However, this appears to be lacking given as the County has been plagued by a surplus inventory of some commodities and a deficit in other vital items required to meet client requests. Thus, the present study sought to evaluate inventory management activities and the success of supply chain management in Nairobi City County with a particular focus on strategic supplier partnerships, economic order quantities, just-in-time delivery, and material resource planning. The research was grounded on the lean theory, theory of economic order quantity, application control theory, and stock diffusion theory. The study utilized a descriptive research approach and the positivist philosophy. The population of the study consisted of 340 individuals. The research sample size comprised 183 procurement officers that work for County offices that are housed in the logistics and procurement division and built environment and urban planning. The study adopted a quantitative approach and used a questionnaire as the data-gathering tool. Descriptive statistics were used to measure means, frequencies, and percentages. Inferential statistics were utilized to determine the nature, strength, and statistical significance of the relationship between the variables. Tables, charts, and other figures will be used to present the data. The 24th latest version of SPSS was used for analysis. The findings showed that the adoption of Economic Order Quantity, Just In Time, and Material Requirements Planning positively impacted supply chain achievement at Nairobi County. Strategic supplier partnerships were found to have an insignificant impact on supply chain performance. The findings were statistically significant and underscored the importance of mainstreaming Economic Order Quantity, Just In Time, and Material Requirements Planning across the various departments of the county government of Nairobi. Nairobi County government should also prioritize early engagement of suppliers in supply chain processes; proper and continuous communication with suppliers; frequent meetings with suppliers; using fewer rather than many suppliers and long-term partnerships with supplier to bolster the County’s supply chain performance. Future studies could explore the reasons behind the poor strategic supplier partnerships practices at Nairobi City County to guide the formulation and implementation of effective strong supplier partnership strategies to improve overall supply chain performance at the different departments of the county government of Nairobi.
Information Systems Characteristics and Performance of Uasin Gishu County Government, Kenya
(Kenyatta University, 2024-05) Koech, Stanley Kipkirui
Kenya has been actively working on modernizing government services through adoption of Information and Communication Technology. Advancements in technology render existing information systems obsolete over time. The county government struggle to keep pace with the advancements, leading to outdated systems that fail to meet current needs and standards . The aim of the study was to investigate information systems charactaristics and performance of Uasin Gishu County Govervement, Kenya.The study was driven by the given objectives to analyze the influence of system quality on performance of Govermental organization a case of Uasin Gishu County Government, Kenya; to determine the influence of accuracy and performance of Uasin Gishu County Government , Kenya;to examine the influence of efficiency and performance of Uasin Gishu County Government, Kenya and to assess the influence of data quality and performance of Uasin Gishu County Government, Kenya.The study was guided by Balanced Scorecard and Technology Acceptance model.The target population was 140 and a sample size of 105 respondents.The respondents were members of staff of the county, implementers of the systems and providers of IT Services to the County. Data analysis was achieved by use of descriptive statistics through the IBM statistical package for social sciences (SPSS) ,to ascertain frequencies, percentage, standard deviation, and arithmetic mean for the closed-ended questions and presentation done on tables and chart. Descriptive research Design was used and primary data collected by administering Questionnaires to respondents whereas gathering of secondary data is by the use of publication, internet sources and Student papers. The study concluded that, A high level of system quality ensures that the information system's functionality meets the needs of users and the organization. It should provide all the required features, capabilities, and tools to support business processes and objectives.Reliable information systems minimize downtime and disruptions. System quality is essential for ensuring that the system remains available and operational when needed .Quality systems are designed to scale with the organization's needs. They can adapt to changing workloads, accommodate growth and incorporate new technologies without compromising performance.System quality includes measures that are robust to prevent unauthorized asscess and protect data. A secure system is essential for safeguarding the integrity and confidentiality of information.High-quality information systems prioritize user experience..The findings indicated that accuracy is a fundamental component of overall data quality. Inaccurate data can lead to data quality issues such as inconsistencies, errors, and data-related problems, negatively impacting system performance.Many industries are subject to regulations that require accurate reporting and data handling. An information system's accuracy is crucial for ensuring compliance with these regulations, which can have legal and financial consequences if not met.Accurate information systems reduce the time and effort required to correct errors or resolve discrepancies.The researcher recommended the influence of system quality on performances of governmental organization should ensure that the government's IT infrastructure is up-to-date and reliable. High-quality systems should adhere to best practices and regulatory standards to safeguard citizen data. The influence of accuracy and performance of Uasin Gishu County Government, Kenya.The researcher suggested to investigate how the integration of machine learning and Artificial intelligence technologies can enhance information systems' performance in terms of predictive analytics, pattern recognition, and decision support.
Information Systems’ Capabilities and Project Performance in Agriculture-Based Organizations: A Case of Africa Harvest Organization, Kenya
(Kenyatta University, 2024-02) Korir, Kipkirui Anthony
The empirical literature indicated dismal project performance in significant number of agriculturally based organizations in Kenya. The situation called for a study to establish the influence of information systems capabilities on project performance. The study was to examine the effect information system capabilities on project performance in the agriculture-based organizations in Kenya as the purpose. The study sought to determine the influence of automation, system integration, system information quality, perceived usefulness and system support for decision on project performance at the Africa Harvest Organization. The study adopted a descriptive research design. The target population was 181 with a composition of mix senior management, middle-level management and lower-level management from different departments within Africa Harvest Organization projects in Kenya. The stratified sampling was used by employing the Yamane (1967) formula in which a sample of 123 was selected at confidence level of 95 percent and structured questionnaires were used for this study. Descriptive statistics and inferential techniques were utilized to analyze the data. Pearson correlation coefficient and regression analysis were conducted for inferential data analysis. The study found that Automations, system integrations, information quality, system usefulness and support on decision making as the significant variables. Satisfying stakeholders’ expectations can positively and significantly influences project performance, stakeholders needs and expectation through the identifying as well as conflict management with communication affect project performance. The system integration, system information quality and perceived usefulness of the system, and system support positively and significantly influence project performance. This research findings will be helpful to organizations and companies who want to implement project management system to be effective in the industry. The study highlighted the increasing importance of non-traditional factors, such as project acceptance by the client, alignment with business strategy, company reputation, team cohesiveness, and ethical behavior, in defining project performance and success. The research findings are expected to be valuable for organizations and companies seeking to implement project management systems effectively in the industry. The study revealed that information system capabilities play a crucial role in enhancing project performance and success, impacting various aspects of project management and organizational performance.
Ict Infrastructure and Implementation of Digital Literacy Programmes in Public Primary Schools in Uasin Gishu County, Kenya
(Kenyatta University, 2024-06) Kogei Stephen
The aim of this research was to evaluate the readiness of public primary schools in Uasin Gishu County, Kenya, to implement a digital literacy program. The goal of the digital literacy program was to give pupils the knowledge and abilities they would need to succeed in the contemporary digital environment. Incorporating information and communication technology (ICT) into primary school education is a significant component of educational progress, particularly at this stage when students are keen to learn new abilities. By integrating ICT into learning, students can actively and independently participate in the curriculum, transforming the learning process. The study aimed to achieve several objectives, including determining the accessibility of infrastructure for public primary schools in Uasin Gishu County to facilitate the digital literacy program, examining the impact of teacher skills on the implementation of the digital literacy program, and assessing general perceptions towards the digital literacy program's implementation. Additionally, the study sought to evaluate the accessibility of digital resources essential for the successful implementation of the digital literacy program in Uasin Gishu County. The research used a descriptive research design, drawing on the Unified Theory of Acceptance and Use of Technology (UTAUT), Cognitive Theory, and Theory of Reasoned Action to establish the interrelation between independent and the dependent variables. A sample of 152 participants, including 109 teachers and 43 head teachers were surveyed from a total of expected 242 responses. The study's dependability was assessed using test-retest methods, and the data collected through questionnaires, including both open-ended and closed-ended questions, was analyzed by use of the Statistical Package for Social Sciences. The results of the study were presented using frequency tables, percentages, and regression analyses. The study's conclusions highlighted the crucial role that infrastructure preparedness played in determining how the digital literacy program was implemented in public primary schools throughout Uasin Gishu County. The program's effectiveness was further hampered by inadequate internet access and a lack of necessary resources for classroom instruction and student learning. Furthermore, the success of the digital literacy programme was found to be significantly influenced by the competency of teachers. The report also emphasized how important teacher perception was in influencing how the program was implemented in the county's primary school system.
Project Management Strategies and Performance of Public Private Partnership Road Infrastructure Projects in Nairobi City-County, Kenya
(Kenyatta University, 2024-06) Kakw’u,Festus Munyoki
Efficient road project management is vital for fostering economic development, a sentiment acknowledged by the Kenyan government. Recognizing the importance of robust road infrastructure, various initiatives have been implemented, including the formation of agencies such as KENHA for highways, KURA for urban roads, and KeRRA for rural roads. These efforts were reinforced by the enactment of the 2007 road act. Despite these measures, PPP road projects in Kenya face challenges, impacting their performance as per a 2019 KPMG assessment. The primary goal of this inquiry is to understand how project management strategies influence the performance of Public Private Partnership Road infrastructure projects in Nairobi City County, Kenya. The study focused on examining the effects of project planning, monitoring and evaluation, risk management, and stakeholder involvement on road project success. Theory of constraint was used to anchor this study, while other theories used are contingent theory and realistic evaluation theory The target population was 11 road projects comprising 99 road construction specialists. The census method was used comprising of 99 respondents. Primary data was collected using semi-structured questionnaires for both quantitative and qualitative data. The response rate of 83% was obtained from 82 respondents who returned filled questionnaires. In this research, data was descriptively and inferentially analyzed using percentages, means and standard deviations. Furthermore, correlations and regression analysis were conducted to establish significant relationships as well as influence of independent variables on the outcome variable. The study revealed that Project Planning and Project Monitoring and Evaluation significantly affected Project Performance. Similarly, Project Risk Management and Stakeholder Engagement substantially affect Project Performance. The study concludes that correct application of project management strategies is critical for project performance and success. It emphasizes the need for project team members to undergo project management training, ongoing monitoring throughout every project stage, and continuous data collection and analysis for improvement assessment. Technical requirements must be met for a project to yield measurable outcomes. The project team should remain vigilant about potential hazards that may impede successful completion, creating procedures to manage identified hazards. Stakeholder engagement is crucial for mutual understanding and respect of objectives, enhancing project execution effectiveness. The study recommends adherence to financial constraints, thorough monitoring of each project phase, routine data gathering, and examination for informed decision-making, implementation of a risk response plan to mitigate project risks, and continuous stakeholder involvement throughout the project's duration for success. More research in this area might be done to find and clarify how government policies affect project performance.
Project Management Dynamics and Project Performance in Kenya Ports Authority, Kenya
(Kenyatta University, 2024-04) Chelangat Faith
A significant number of projects within the Kenya Ports Authority fall short of meeting their expected performance levels concerning factors such as timing, quality, and budget adherence, with over 70 percent experiencing discrepancies in meeting their timeframes, quality standards, and cost constraints. Despite the presence of numerous regulations and the provision of comprehensive training for consultants, a notable proportion of public sector projects in Kenya fail to achieve their intended objectives. The purpose of this study was to look into how the dynamics of project management affect how well public projects operate at the Kenya Ports Authority (KPA). Specifically, it sought to analyze how procurement processes, project financing, stakeholder participation, and project communication management affect the performance of these public projects. The study was guided by several theoretical frameworks, including Agency Theory, Modern Portfolio Theory, Stakeholders Theory, and Cybernetics Theory. A descriptive research design was used to carry out this study. A combination of closed-ended and open-ended questions were included in the questionnaires that were used to gather data from 142 participants. The sample was divided into groups using a stratified sampling technique, and 59 project officers were chosen to participate. The researcher distributed the questionnaires and collected them when they were finished. In addition, a pilot study was carried out with 14 project officers who were part of the intended participant group but declined to participate. Test-retest reliability measures were evaluated using Cronbach's alpha coefficients, and data dependability was assessed using the test-retest method. The process of analyzing the data included both quantitative and qualitative techniques. Quantitative data were analyzed using descriptive and inferential statistics, while qualitative data were subjected to content analysis. The performance of public projects at KPA was found to be significantly impacted by procurement practices, project financing, stakeholder participation, and project communication systems. The study's recommendations emphasize the importance of regular reviews of procurement policies, comprehensive training programs, strengthening budget controls, active stakeholder engagement, and investing in communication technologies to enhance project performance within Kenya Ports Authority.
Influence of Information Communication Technology Infrastructure on Operational Efficiency of Upscale Hotels in Nyeri County, Kenya
(Kenyatta University, 2024-06) Muriuki,Eric Mutugi
The post-COVID-19 impact has led to the closure and exit of several hotel sector players, with only a few surviving by leveraging information-based strategies. The emphasis on utilizing information and communication technologies (ICT) and related infrastructure has become paramount to enhance competitive advantage, deliver customer satisfaction, and create memorable experiences in the hotel industry. Despite these efforts, the performance of the hotel sector, particularly in lowland areas of Kenya, remains suboptimal. This study aimed to ascertain the influence of ICT infrastructure on operational efficiency in the hotel industry in Nyeri County, Kenya. Specifically, the study examined the influence of ICT hardware, software, network infrastructure, and ICT people resources on operational efficiency. The theoretical framework was based on Porter's Value Chain Theory, Market Power Theory, Resource-Based View Theory, and the Technology Acceptance Model. Due to the limited number of hotels in Nyeri County, a descriptive and explanatory research design was adopted using a census approach. Data were collected via a closed-ended semi-structured questionnaire on a five-point Likert scale. The research instrument's validity was assessed and reliability was tested using Cronbach's Alpha, achieving a coefficient score of 0.7 or above, indicating acceptable reliability. Data analysis was conducted using SPSS software, employing both descriptive and inferential statistics. The analysis included ANOVA, coefficient of determination, and model summary to explore the relationships between the variables. The descriptive results indicated a significant positive effect of ICT hardware infrastructures on operational efficiency. However, ICT software did not show a substantial direct influence. Network infrastructure significantly influenced operational efficiency, while ICT people resources had no substantial effect on the operational efficiency of hotels in Nyeri, County. Based on these findings, it is recommended that hotel management in Nyeri County should prioritize investments in ICT hardware and network infrastructures to enhance operational efficiency. Furthermore, policy interventions should focus on improving ICT infrastructure to support the sustainable growth of the hotel industry in the region.
Digital Inclusion and Financial Performance of Microfinance Banks in Nairobi City County, Kenya
(Kenyatta University, 2024-06) Kipchoge,Edwin Kibet
Microfinance banks play an essential role in poverty reduction and economic development as they enhance financial inclusion. To reduce the cost-of-service delivery and improve efficiency in service delivery, microfinance banks in Kenya have adopted digital inclusion services like internet banking, agency banking, and mobile payments. Despite adoption of digital inclusion among microfinance institutions in Kenya, in terms of mobile0banking, agency0banking, and internet0banking, their performance has been fluctuating over the years. Therefore, this study examined influence of digital inclusion and microfinance institutions’ financial performance in Kenya. The research’s primary objectives were to determine the effect0of0mobile0banking, agency0banking and internet0banking on financial0performance of microfinance institutions in Kenya. Moreover, the research utilized an explanatory research method. The population of the research was 13 banks of microfinance operating in Kenya and covered period of 10 years (2012 to 2021). Since the sample size of the research is small, a census approach was employed. Secondary information on mobile banking, agency banking, internet banking and financial0performance (ROA) was gathered from CBK and from microfinance banks’ financial statements in Kenya. Secondary data was gathered using data extraction checklist. Secondary data in this study was quantitative (continuous data). Quantitative data was also edited and then coded and keyed into Stata version 14 for purposes of analysis. Panel data analysis techniques were used in data analysis. Moreover, inferential0and0descriptive0statistics were employed in quantitative data analysis. Moreover, descriptive statistics utilized frequency distributions, percentages, standard0deviation and mean. Diagnostic tests encompassed normality0test, heteroscedasticity0test, autocorrelation, linearity0test, stationarity and0unit0root0test and co-integration0test. Multivariate regression analysis was utilized to examine the effect0of independent0variable0on dependent0variable. The study0found0that mobile banking has a positive and significant relationship on financial performance of microfinance banks in Kenya. The study0also0found that agency banking has a significant and positive effect on the financial performance of microfinance banks in Kenya. However, the study established that internet banking has an insignificant and positive effect on0the0financial0performance of microfinance banks in Kenya. The study recommends that microfinance banks in Kenya should consider expanding their mobile banking services to reach a broader customer base. This could involve developing user-friendly mobile apps, SMS-based services, or other mobile banking channels to make it easier for customers to access their accounts and conduct transactions. In addition, microfinance banks in Kenya should actively expand their network of agency banking partners. They should also seek out potential agents, such as small businesses, shops, or individuals, in underserved areas to increase accessibility to banking services. They should also should provide comprehensive training to agency banking partners to ensure they understand the services they are offering, as well as the regulatory and security requirements.
Project Monitoring and Evaluation and Performance of Agribusiness Projects in Kiambu County, Kenya
(Kenyatta University, 2024-05) Mbugua,David
A lot of funds are spent on the public services by the government, amounting to between 15-45 percent of GDP which has an immense effect on the agribusiness projects. One of the most pressing issues confronting policymakers and those with an interest in the sector is the declining performance of the agribusiness projects in regard to their growth. From an average of 4.7% in the first ten years to just less than 6% in the 21st century, agriculture's performance, which remains the backbone of the economy, slowed significantly after independence. The study established the relationship between project monitoring and evaluation ( M & E) and performance of agribusiness projects in Kiambu County, Kenya. The study determined the effect of baseline survey, monitoring and evaluation planning, technical data management, monitoring and evaluation implementation strategy and monitoring and evaluation finding on enhancing performance of agribusiness projects in Kiambu County, Kenya. The study was underpinned on the resource-based, agency, equity theory and theory of change. Descriptive and explanatory research design were adopted. Twenty-eight agribusiness projects in Kiambu County were targeted. Sample size was 82 respondents comprising of the agribusiness projects. Questionnaires were used to obtain primary data whereas data collection sheet was used to collect secondary data. Descriptive statistics was conducted and information presented. The study also conducted regression analysis. Results showed that respondents agreed to a great extent that baseline survey, monitoring and evaluation planning, technical data management, monitoring and evaluation implementation strategy, use of monitoring and evaluation findings influenced performance of agribusiness projects in Kiambu County, Kenya. Correlation analysis demonstrated a positive and insignificant linear correlation between performance of agribusiness projects and baseline survey (P = 0.712, sig. =0.044) and M & E implementation strategy (P = 0.101, sig. =0.193). Further, a significant positive linear correlation was found between performance of agribusiness projects and M & E planning (P = 0.236, sig. =0.045), technical data management (P = 0.515, sig. =0.000) and use of M & E funding (P= 0.344, sig. =0.003). Regression analysis showed that baseline survey (r = 0.058, sig. =0.318) and monitoring and evaluation implementation strategy (r = 0.124, sig. =0.057) influenced performance of agribusiness projects positively and insignificantly. Additionally, monitoring and evaluation planning (r = 0.166, sig. =0.005), technical data management (r = 0.248, sig. =0.000), use of monitoring and evaluation findings (r = 0.207, sig. =0.023) influenced project performance positively and significantly. The study concluded that project monitoring and evaluation variables studied are significant factors of performance of agribusiness projects in Kiambu County, Kenya. For agribusiness projects in Kiambu County to have timely completion, customer satisfaction, quality and projects completed on budget, there is need to enhance the project monitoring and evaluation through developing a robust M&E framework, defining clear roles and responsibilities, collecting quality data, analyzing and interpreting data, communicating M&E findings, using M&E findings for decision making, and continuously improving M&E activities.
Project Dynamics and Performance of Fishing Project Funded By International Committee of Redcross in Lamu County, Kenya
(Kenyatta University, 2024-05) Owese, Akinyi Caroline
Employment, economic growth, food for the populace, and foreign and domestic money all share a great deal to performance of the fishing industry. Performance of fishing projects is key in the growth of Kenya’s agricultural sector and by extension the entire economy. Countries with more developed economies, such as Spain and China, have conducted the vast majority of the research on the dynamics and performance of fishing projects. Previous research findings in Kenya reveal that although the fishers claimed to be experiencing low fish catches due to changes in climate, lack of advanced fishing gears and vessels, fishing remained a major livelihood source. Evidence of studies showing the linkage between project dynamics and performance of fishing remains scanty, it is against this backdrop that the goal of this project was founded to provide strategies for improving the livelihoods of Lamu fishermen such that they not only benefit local residents but also significantly contribute to Kenya's economic development. This research aimed to analyze project dynamics and performance of fishing project funded by international committee of Red Cross Lamu County, Kenya. Three variables were identified, fisher men training, monitoring and evaluation and fisheries management. The study adopted Diffusion of innovation theory, Classical fisheries management theory and theory of change. An explanatory research approach was harnessed. The study population was the Fishing project funded by International Committee of Red Cross. Observation unit included 344 individuals from Lamu and International committee of the Red Cross. This research used stratified sampling technique to sample selected Lamu fishermen and management level employees at Red Cross in Mombasa. Sample size comprised of 185 respondents. Data from the study was collected using questionnaires and data from journals, books, published and unpublished thesis.18 questionnaires were used for the pilot testing that formed 10 percent of the total sample size. Reliability and validity was tested. The results revealed that fisher men training, monitoring and evaluation and fisheries management had a positive and statistical significant effect on performance of fishing project, results further support conclusions of prior research on the topic, The findings recommend that organizations to organize instruction for fishermen to impart necessary skills to enhance performance of fishing projects and to improves the technical know-how of fishermen on modern fishing equipment’s, fishing skills and cash management skills. The findings suggest that in order to guarantee capacity building and project performance, fish farming initiatives should make more use of monitoring and evaluation outcomes within the project. Organizations should think about project dynamics to boost the efficiency of their fishing projects. Thus, long-term studies are needed in the future to investigate the correlation between project dynamics and costs of performance.
Project Cost Control Techniques and Performance of Water Projects in Kericho County, Kenya
(Kenyatta University, 2024-06) Bichang’a, Lornah Chepkemboi
Projects are developed to carter for needs of the people and for socio-economic development of the population and communities. The project implementation phase incurs huge costs and hence the need to incorporate measures in the project plan that will manage costs and lead to successful projects. Many projects experience cost and time overrun, abandonment, stalling, incomplete and under-performing and delivery of poor-quality projects. The same applies to water projects and thus denies the general population and chance to enjoy benefits of the resource and improve their livelihood. As a means to improve project performance, this study focused on project cost control. The main objective was to investigate on project cost control techniques on performance of water projects in Kericho County, Kenya. Cost estimation, budgeting, monitoring and evaluation and expenditure control of projects were the specific objectives. The study variables were anchored on the organizational control theory and supported by the transaction cost theory and the theory of project management. The study applied the descriptive research design and targeted 16 completed water projects as the unit of analysis. Census of all the water projects and respondents were placed in strata hence stratified sampling was employed. There was use of semi-structured questionnaires that was first pilot tested and found to be valid and reliable in collecting primary data. The collected quantitative data was then analyzed using descriptive, multiple regression and Pearson correlation methods and content analysis was done on the qualitative data. Diagnostic test was done using multicollinearity, normality test and autocorrelation revealing the data set and model fit. The findings showed that improvements in performance of the water projects was due to cost estimation using different models, price variations and forecast that helped in reducing cost overruns. Findings showed project budgeting significantly influenced performance of the water projects based on the budget guidelines, reducing risks, budgets informing project decisions and maximum utilization of resources. The monitoring and evaluation function helped improve performance by regular checks on progress of implementation of project plans, improving transparency, accountability and mechanisms. The results showed that project expenditure controls enhanced performance of the water projects setting limits, authorization process to access resources, monitoring costs and implementing cash flow management systems. The study concluded that project cost control techniques of cost estimation, budgeting, monitoring and evaluation and expenditure controls had positive and significant effects on performance of the water projects in Kericho County. The performance improved in terms of quality and sustainability of the project, keeping to the budget lines and completion on time. The study recommended project managers and team to implement cost control techniques for improvement in performance of projects. It also recommended that county governments to train contractors and project managers on budgeting, expenditure control, cost estimation and monitoring and evaluating project activities. It was recommended that the policy makers should formulate regulations and laws that support control of costs for delivery of quality projects.
Data Analytics and Organizational Performance of Kenya Civil Aviation Authority
(Kenyatta University, 2023-11) Odula, Linda Apondi
Organizational performance is a pivotal metric determining sustainability and standing among stakeholders and shareholders, hence was the focal point of investigation in this study within the Kenya Civil Aviation Authority (KCAA) and its relationship with data analytics. Four specific objectives were established i.e. to evaluate the impact of descriptive analytics on KCAA's organizational performance, assess the influence of prescriptive analytics on the same, to understand the relationship between predictive analytics and KCAA's organizational performance and to scrutinize the effect of diagnostic analytics on KCAA's organizational performance. The study drew upon three established theoretical frameworks: The Resource-Based View (RBV), Technology Acceptance Model (TAM) and the Schumpeterian Innovation Theory. The research encompassed 1400 technical and operational staff across KCAA's headquarters in Nairobi, Moi International Airport in Mombasa, and Jomo Kenyatta International Airport in Nairobi, along with airline operators and pilots. A pilot study, conducted with 30 respondents ensured the reliability and validity of the research instrument. Reliability tests yielded a Cronbach alpha coefficient averaging 0.79 indicating a strong reliability while validity tests confirmed the instrument's validity, with Average Variance Extracted (AVE) values surpassing the 0.5 threshold. The primary study involved 300 randomly selected participants, utilizing questionnaires for data collection. Both descriptive and inferential statistics were employed for data analysis revealing a strong positive correlation among variables. Specifically, various types of data analytics displayed positive significance: Descriptive Analytics (β = 0.133, t = 2.046, p < 0.05), Prescriptive Analytics (β = 0.198, t = 3.146, p < 0.05), Diagnostic Analytics (β = 0.190, t = 3.089, p < 0.05), and Predictive Analytics (β = 0.120, t = 1.961, p = 0.05). Diagnostic tests affirmed the absence of multicollinearity, data normality, and heterogeneous data. Respondents collectively acknowledged the significant impact of data analytics on KCAA's organizational performance, with the study concluding that KCAA had not fully leveraged data analytics leading to the recommendation of a policy framework prioritizing their ongoing big data ICT initiatives, and advocating for regular implementation of diagnostic analytics to enhance aviation performance, employee engagement, and overall organizational success.
Project Management Phases and Performance of Financial Projects by Commercial Banks in Kenya
(Kenyatta University, 2024-06) Mutisya, Justus
Project failure rate is high, with nearly fifty percent of African projects considered to have failed. The majority of projects commence with well-planned goals. Project management is achieved by adopting project management processes of conceptualization & initiation, planning, implementation, monitoring & control, and closure. All financial projects in the banking sector follow a set of stages similar to project management phases. Primarily, this inquiry work examined the impact of project management phases on the performance of financial projects of Kenya’s commercial banks. The study used three specific objectives, namely, to define the impact of project planning on the performance of financial projects, to establish the effect of project planning on the performance of financial products, and to establish the result of monitoring and control on implementing financial projects. In addition, the system and theory of constraints guided the study. Further, this study used a descriptive research design in which 38 commercial banks in Kenya were targeted by the end of 2021. From these commercial banks, a sample size of 38 respondents consisting of project management managers and officers was used. Purposive sampling was employed to identify and pick the respondents. A questionnaire was also used to obtain primary information from the identified respondents. Information collected through questionnaires was coded, entered, and analyzed through computer Statistical Package for Social Scientists (SPSS) version 20. Descriptive statistics were used to measure quantitative data. Multiple linear regression analysis was adopted to find out the link between the variables used. The study performed Shapiro-Wilk analysis to test normality, the Levene test for homoscedasticity, and the Variance Inflation Factor for multi-collinearity analysis. The results were presented in tables and figures for smooth understanding. Descriptive statistics results indicate that project planning, project execution, project monitoring and evaluation, and financial performance all had an average mean of three and above. The findings indicate that joint project management phases are strong determinants of financial project performance in Kenya’s commercial banks. They show a positive significant relationship between project management phases and financial project performance in Kenya’s commercial banks. Specifically, the results indicate that p values for project planning, project execution, and project monitoring and evaluation are positive and significant at a ninety five percent confidence interval. The research concludes that project management phases positively and significantly impact the performance of financial projects in commercial banks in Kenya. The study recommends that project management managers, team, and stakeholders engage in constant and regular meetings to avoid any confusion along the way. Also, commercial banks in Kenya need to assign or set aside resources to be allocated along the financial projects development process to avoid any hitches and delays.
Project Management Capabilities and Performance of Projects Implemented by Commercial Banks in Nairobi City County, Kenya
(Kenyatta University, 2024-06) Charo,Florence
Project management capability in enhancing performance of projects and/or programs continues to gain traction among scholars and project management practitioners. Most projects by commercial banks fail to achieve performance indicators owing to skewed project management capabilities. The performance of projects by commercial banks face plethora of challenges. The Kenya Bankers Association projected that implementation of information technology projects, such as Pesa Link, Money Transfer and M-Pesa to bank transaction, still face many challenges. Only 26 banks have the two services, while the rest appear to face a number of obstacles. Furthermore, only 57 percent of customers use mobile based applications, suggesting that there are myriads of challenges on IT related projects by commercial banks. Use of mobile money in Kenya is high; however, use of mobile applications to access funds is significantly low due to unreliability of the banking systems. For instance, a 2014 survey by the Kenya Bankers association found that only 3 percent of 17 million users of mobile banking used banking applications from commercial banks. This could possibly be a result of system failure in addition to retrogressive transaction charges. The failure in most projects implemented by commercial banks have been blamed on poor project management capabilities, particularly managerial skills and effective budgetary allocations. The purpose of this study was to investigate the relationship between project management capabilities and the success of projects at commercial banks in Kenya. The research focused on four specific areas: influence of managerial skills on project performance, role of stakeholder engagement on commercial bank projects, effect of budget allocation on project performance, and the influence of employee training on selected commercial bank projects in Nairobi City County. The study was based on program theory and stakeholder theory, and used a descriptive survey design. The population for the study were project managers from various commercial banks (N=294). A sample of 165 projects were chosen using proportionate stratified random sampling, and data was collected through a structured questionnaire administered to project managers. SPSS version 25.0 was used to compute descriptive and inferential statistics, while the results were presented in tables and figures. Results indicated that all four predictor variables had a significant and positive linear relationship with project performance (p < .05). The study recommended that commercial banks should focus on improving managerial skills, increasing stakeholder participation, allocating adequate budgets, and providing relevant employee training to enhance project performance. However, the four variables only explained 57.9% of the variance in project performance, indicating the need for further research to include additional variables and explore other sectors beyond commercial banks. Future studies can also adopt qualitative techniques to supplement the quantitative findings in this study.
Project Management Dynamics and Implementation of Ministry of Health and Sanitation Services Projects in Turkana County, Kenya
(Kenyatta University, 2024-05) Keya,Charles Simiyu
Projects can fail for a variety of causes, which can manifest themselves in various ways and at various stages of the project. A large number of health projects initiated by the Turkana County government face major scheduling and financial management challenges. As a result, project completion takes longer than projected, raising the associated costs. Furthermore, due to a number of poor project implementations, the anticipated benefits are only partially or never realized. Therefore, this study sought to investigate the influence of project management dynamics on implementation of ministry of health and sanitation services projects in Turkana County, Kenya. The specific objectives of the study were to examine the influence of project leadership, project planning, stakeholder participation and communication on the implementation of ministry of health and sanitation services projects in Turkana County, Kenya. The theories that were used to anchor the study included; Resource based view theory, stakeholder theory and cybernetics theory. The study used descriptive research design. The study target population was 10 health projects under the ministry of health and sanitation services in Turkana County, Kenya. The respondents were 145 respondents. The study used a census of 145 respondents. The study collected primary data using structured questionnaires. Pilot study was done in the Ministry of Public Works, Turkana County involving 6 respondents. Validity of research instruments was ensured by using content validity test. Cronbach's alpha was used to calculate a correlation coefficient to assess the internal consistency of the research instrument. Descriptive statistics such as mean and standard deviation were used to analyze quantitative data. The study also carried out inferential statistics which included multiple regression analysis. Tables and figures were used to present the results of the data analysed. The study revealed that project leadership, project planning, stakeholder participation and communication had a positive and significant influence on the implementation by ministry of health and sanitation projects in Turkana County, Kenya. The study concludes that the project leadership is a process of social influence focused on maximizing the efforts of a team to achieve a goal. During the planning process, the project manager and the project team assign the responsibility for completing each task to specific employees. Stakeholder participation shows stakeholders that the organization is making good on its pledge to take their opinions into consideration, by allowing the stakeholders to call up the details of past conversations and having consistent communication is key to ensuring success at each stage of the project course to achieve your desired results. The study recommends that the leadership style should be flexible, sharing, and innovative so as to bring about the project success. For effective project planning, the organization should start by identifying stakeholders by focusing on identifying everyone who will affect or be affected by the project and things are likely to be much smoother during your planning process. Any effective stakeholder management approach requires the organization to first identify, assess and map stakeholders according to interest and influence and make sure everyone has access to the same information. For effective project communication, the organization should create small project management teams for the daily planning and execution of the projects.
Project Planning Practices and Performance of Building Construction Projects in International Schools in Nairobi City County, Kenya
(Kenyatta University, 2024-05) Ochieng, Isaiah Atela
Numerous construction projects within international schools in Nairobi City County, Kenya, are experiencing delays beyond their initial schedules, prompting some companies to strive for timely completion while ensuring the delivery of quality work as stipulated. Stakeholders are actively scrutinizing the efficiency of these building endeavors, particularly focusing on the delivered quality and quantity within predetermined timeframes. Projects at Kenton College Preparatory School, Light Academy Schools, and Premier Academy originally estimated at Kshs. 50M, Kshs. 12M, and Kshs. 30M respectively, underwent cost reviews resulting in revised figures of 70M, 18M, and 42M correspondingly. The escalation in costs, delays in delivery, and subpar quality have been attributed to deficient project planning practices, corruption, government regulations, and stakeholders' involvement. Despite efforts, several projects remain incomplete or fail to meet prescribed standards. Effective project planning techniques are paramount to ensure projects are completed within designated timeframes and meet necessary standards. This study aimed to assess the impact of the project planning practices including human resource planning, financial resource planning, material usage planning, and time management and their impact on the performance of building construction projects in International Schools in Nairobi City County, Kenya. The research was framed within the Resource Based View Theory, Constraint Theory, Stewardship Theory, and Project Management Competency Theory. Thirty-three projects within International Schools in Nairobi City County were sampled, involving 231 participants including project managers, executive committee members, and principals, selected through stratified sampling, following the Yamane formula which yielded 146 respondents. Data collection utilized semi-structured questionnaires, piloted in Kitengela International School with six respondents, ensuring construct and content validity. Reliability validity was confirmed via Cronbach Alpha score exceeding 0.7. Quantitative and qualitative research approaches were employed for data analysis, presented through tables and figures. The study's findings underscored several critical points highlighting the pivotal role of human resource management within construction firms operating in international schools in Nairobi City County. Most of these firms were found to prioritize training programs for their project team members, indicating a proactive approach to skill development and capacity building. The research indicated that project completion generally proceeded without significant obstacles, and the budgeted funds were deemed sufficient for completing the projects hence the need for effective financial planning and resource allocation within the surveyed projects. Further, there is need for proper allocation of material resources which should be effectively utilized an indication of high level of efficiency. The findings also indicated effectiveness of quality and project planning practices including accurate estimation of activity durations, welldeveloped time schedules, and clear project scopes. Human resource planning, time management, material resource planning, and financial resource planning were identified as significant contributors to project performance. Recommendations included implementing comprehensive and continuous training programs for industry human resources, aligning cost estimation with project scope, and establishing time plans consistent with the work breakdown structure.
Big Data Analytic Dynamics and Performance of Fintech Firms in Nairobi City County, Kenya
(Kenyatta University, 2024-05) Ogutu, Anne Adhiambo
The rapid evolution and integration of big data analytics within financial technology (fintech) firms present both opportunities and challenges in optimizing performance and operational dynamics. While big data analytics has potential to enhance decisionmaking, customer personalization, risk management and operational efficiency, there is a lack of comprehensive understanding of how these technologies directly influence the overall performance metrics specifically, the revenues and return of investment. Additionally, regulatory compliance remains underexplored. This research seeks to address the gap by systematically analyzing the dynamics of big data analytics adoption and its performance implications within fintech firms. The objectives of the study were to determine the effect of big data characteristics dynamics, big data component dynamics, big data technologies dynamics and the moderation role of regulatory policies in the performance of Fintech firms in Nairobi Kenya. Technology acceptance theory, innovation diffusion theory, and resource-based view were used. Descriptive research design was applied. Managers of Fintech enterprises in Nairobi City County were the target population, with 64 Fintech firms serving as the unit of observation. The sample size was 55 Fintech firms operating in Nairobi City County as determined using Yamane’s formula. Primary data was used in the study which were collected using open ended and close ended questionnaire. The study established those big data characteristics dynamics significantly influenced Financial Performance (β=0.428; p=0.002). Big data components dynamics significantly contributed to Financial Performance of Fin tech firms (β=0.288; p=0.030). The study established a significant effect of Big Data technologies Dynamics on Financial Performance of Fin tech firms (β=0.239; p=0.034). Regulatory policies significantly influence Financial Performance of Fin tech firms. The study concludes that the dynamic nature of big data analytics enables businesses to collect and analyze volumes and variety of data at great velocities. This allows accurate outcome predictions, improve decision-making bringing significant improvement in revenues, profit and return of investment. Actionable insights are produced by the variety of big data that is the outcome of aggregation from numerous sources. Big data is gathered from social media, transactional data and machine data are used by the businesses to derive the value. Artificial intelligence has largely contributed significantly to automation, wise decision-making, and improved customer experience. The block chain technologies have significantly increased trust, security, transparency, and traceability of shared data across business networks and have brought new efficiencies with cost savings. Finally, the absence of a regulatory framework for fintech negatively impacts their performance. Performance of the fintech industry is significantly impacted by data privacy regulations. The study recommends that businesses need to leverage big data analytics dynamics to analyze the variety of big data from multiple sources and offer actionable insights to enhance performance and remain competitive. For organizations to generate value, it is advised that they collect data from social media, transactional data, and machine data. It is recommended that firms focus on artificial intelligence and block chain technologies in data mining. This provides a reliable insight into the current market and consumer characteristics. According to the report, regulatory bodies should ensure that FinTech firms operate on an equal playing field to achieve excellent organizational performance. It is important to establish a significant policy concern addressing legislative limitations and competitiveness. Big data analytics ecosystem is dynamic in propelling performance in FinTech firms. A study could be conducted to establish the effect of data security on Fintech performance since it was not part of the inputs of the study.

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