MST-Department of Management Science

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Project Management Process and Sustainability of Water and Sanitation Projects by Athi Water Works Development Agency in Nairobi City County
(Kenyatta University, 2025-05) Weibe, Zablon Mogesi
Project sustainability over the past decade has gained a wide cognition as a fundamental aspect in most fields. In Water and Sanitation Projects (WASP) in particular, sustainability is a concern particularly in developing countries where limited access to good quality water and sanitation services is a major problem in especially in most urban communities. In Kenya, despite access to safe water and improved sanitation being a constitutional right, inadequacy of water and sanitation services remain a major problem confronting many people in the country. The sustainability of WASP is therefore questionable which makes it necessary to interrogate project management process in WASP and it ability to ensure sustainability of the projects. This study therefore interrogated how project management process influences sustainability of WASP focusing on the projects by Athi Water Works Development Agency. This was with the intent of assessing how project planning, resources allocation, stakeholders’ involvement and monitoring and evaluation influence sustainability of WASP in Athi Water Works Development Agency in Nairobi City County. The investigation was based on descriptive survey research design, covering 17 completed WASP within Nairobi City County. The census approach was applied where all the 17 projects were covered. Data was collected using a semi-structured questionnaire. A questionnaire was administered to 39 staffs in AWWDA including the chief executive officer (C.E.O), departmental managers, divisional managers and head officers (in charge of the technical operations in the divisions). Qualitative and quantitative analytical methods were employed to analyze the data, and the results presented in tabulated form, graphs and pie charts and interpreted accordingly. Findings revealed that project planning, stakeholders’ involvement, and monitoring and evaluation have significant positive effect on project sustainability. However, resources allocation was found to have insignificant effect on project sustainability. The study recommends among other measures that AWWDA should keep up the good project planning and it must relook into how resources allocation in the projects is been managed to ensure that the same is done in such a manner that it actually benefits the project and hence the project beneficiaries for improved sustainability.
Mobile Banking Dynamics and Growth of Small and Medium Enterprises in Nairobi City County, Kenya
(Kenyatta University, 2025-06) Sikuku, Dominic
The sluggish growth of Small and Medium Enterprises (SMEs) in Nairobi City County, Kenya, was attributed to challenges such as inadequate levels of financing, limited assets, revenue and stock losses through theft, and poor record-keeping practices. The aim of the study was to examine the influence of mobile banking dynamics on SME growth, focusing on the effects of ICT Infrastructure, Users’ Capability, Management Support, and Information Management. Grounded on the Diffusion of Innovation Theory, Task Technology Fit, Unified Theory of Acceptance and Use of Technology, and Theory of Reasoned Action, the research utilized descriptive design. Data were collected using closed-ended questionnaires from a targeted population of 1,041 financial SMEs, with a sample of 288 respondents selected through stratified sampling. Secondary data were sourced from financial statements, and both regression and descriptive and analyses were employed to interpret the data. The findings revealed that Mobile Banking Management Support and Mobile Banking Information Management had statistically significant positive effects on SME growth. These variables were identified as critical drivers of resource mobilization, decision-making, and operational efficiency. In contrast, Mobile Banking ICT Infrastructure and Mobile Banking Users’ Capability Services demonstrated positive but statistically insignificant contributions, highlighting the need for complementary strategies, such as improving digital literacy and access to resources, to maximize their practical impact. Adjusted R-square value indicated that the model collectively explained a substantial portion of the variance in SME growth. The study concluded that management support and information management should be prioritized as critical enablers of SME growth. ICT infrastructure and user capabilities, though not statistically significant, remain practically important and require targeted interventions to enhance their effectiveness. Recommendations include improving SMEs’ access to ICT resources, enhancing user training programs for mobile banking systems, strengthening managerial support structures, and adopting robust information management systems to improve decision-making and stakeholder engagement. The study also emphasized the need for future research to explore studies focusing on larger enterprises and other geographical regions for broader generalizability. This study provided valuable insights for stakeholders, policymakers, researchers, and academicians, underscoring the strategic role of mobile banking in fostering SME growth and sustainability.
Monitoring and Evaluation Dynamics and Performance of Construction Projects in Public Junior Secondary Schools in Nairobi City County, Kenya
(Kenyatta University, 2025-03) Wambua, Patrick Mengea
Building and renovation of the public junior secondary schools in Nairobi City County, Kenya hold a pivotal role in ensuring the region's youth have access to quality education and infrastructure. Despite the significant investments made in these projects, there's a pressing issue that hampers their success: the monitoring and evaluation of their performance. This challenge is multifaceted and encompasses several aspects hindering the effective execution of projects in public junior schools. Thus, it is important to establish how M&E dynamics influence the performance of construction projects in Nairobi City County, junior secondary schools in Kenya. However, this study focused on the following research questions; Testing the level of stakeholder involvement and its impact on construction projects in Nairobi City County, Kenya’s public junior secondary schools, examining the extent of M&E planning and its influence on project performance, determining the influence of M&E staff training on project performance, and analyzing the effects of budgetary allocation on project performance. In the investigation, the study adopted the descriptive survey research method. The study targeted 188 classroom projects in Nairobi city county, Kenya, 72 administration blocks, 100 water projects, and 72 dining halls. The sample involved 209 projects implemented in the 35 selected local secondary schools. A rate for responses of 77. 9 percent was obtained from 163 people who returned the filled questionnaires. To gather primary data, ‘semi-structured questionnaires' were used. It was also ensured that all the data collected was completely checked and arranged before being arranged into the SPSS statistics data editor, in so doing, the data was made more presentable and easier to work on. This programme was useful in data analysis. To enhance the readership of the data, tables, pie charts, and bar charts were employed in presenting the findings. In addition, mean, mode, and median averages were calculated to enable presentation of prominent outcomes. Besides, to show the importance of the investigated relationships as well as to estimate the influence of the independent factors on the result variable, regression analysis and correlation coefficients were also used. According to the study undertaken, there is a vigorous positive relationship between the extent of stakeholder involvement and the accomplishment of the project, which means that the more involved the stakeholders, the higher the performance of the project. Also, M&E planning was significantly related to project performance indicating that the quantity and quality of planning for M&E activities enhance the performance of projects. Also, the funds provided showed a significant relationship with project performance proving the importance of sufficient resources as a determinant of project success. On the other hand, findings indicated a negative relationship between M&E staff training and the project performance. According to the study, more research should be conducted to formulate policies that encourage continuous professional development of M&E personnel who are involved in construction projects. This may involve providing incentives for the staff to undertake proper training activities that may call for the understanding of the related training programs, encouraging the sharing of information and communication among the staff members, and capacity enhancement for adequate M&E skills and abilities. Further research in this area might be carried out to assess and clarify how staff skills affect project performance.
Enterprise Resource Planning System Integration and Performance of Commercial Banks in Embu County, Kenya
(Kenyatta University, 2025-04) Njue, Deborah Karimi
Commercial banks serve as fundamental growth engines for the economy. However, they encounter continuous challenges throughout their system infrastructure base, transaction security systems, and delivery of services and data communication networks. The existing system deficiencies create unsatisfied customers while increasing operational expenses alongside reduced financial results. Research shows insufficient evidence about Enterprise Resource Planning (ERP) systems integration's effects on banking efficiency. Researchers studied the effects of ERP system integration on commercial bank performance within Embu County of Kenya. The research design consists of a description, and the study measures ICT employees in ten commercial banks. The study population comprises 240 employees in software engineering, database administration, network administration, and application development departments. The stratified random sampling method chose a representative group of 60 respondents. Qualified data was obtained through established questionnaires, which led to descriptive and inferential statistical assessments. Operational success in the banking sector depends heavily on two factors: data communication performance (β=0.368, p<0.05) and service delivery efficiency (β=0.326, p<0.05). This study establishes that Transaction Security (β=0.224, p<0.05) and System Infrastructure (β=0.148, p<0.05) bring positive impacts on bank performance but with reduced magnitude. The research shows that well-developed ERP systems improve security protection and information dependability, building customer confidence and making organizations more resilient to operational disruptions. The analysis shows that ERP architecture fails to enhance every organizational competency, as first believed. Research indicates that ERP systems become effective in digital banking by requiring strategic deployment and ongoing enhancement despite providing foundational organizational structures. The findings only make assertions that directly correspond to statistical evidence, thus eliminating hypotheses that predict improvement in organization-wide efficiency. To achieve ERP integration success, commercial banks should allocate funds for cybersecurity measures, optimize data communication channels, and continuously update their infrastructure to improve performance. Financial institutions must implement an ERP solution with multi-phase deployment that matches operational requirements. After implementing ERP tactics, future studies must analyze both organizations' prospects for financial stability and customer service standards. The research fills important gaps in ERP system adoption, adding to banking digitalization research while giving policymakers, banking executives, and IT professionals practical advice about operational effectiveness using technology improvements.
Project Lifecycle Management and Performance of Kenya Slum Upgrading Projects in Nairobi City County, Kenya
(Kenyatta University, 2025-05) Nkowua, Ken Saiyalel
Project delays and budget overruns were usually encountered due to an overlook of potential risks. Insufficient information and ineffective management of projects not only caused project cost overruns and completion delays but also led to terminations before completion. Therefore, this study sought to investigate the influence of project lifecycle management on the performance of Kenya slum upgrading projects in Nairobi City County, Kenya. The specific objectives of the study were to investigate the influence of project initiation, project planning, project execution, and monitoring and evaluation on project performance. Theories guiding the study included portfolio theory, resource-based view theory, contingency theory, and systems theory. This study was carried out using a descriptive research design. The target population in this study consisted of 11 slum upgrading projects in Nairobi City County. The target respondents were 100 individuals, comprising 10 project managers and 90 project team members from the County. A census of 100 respondents was conducted. This study utilized questionnaires as a data collection tool for all respondents. Questionnaires were piloted with 10 respondents. Content validity was ensured to establish clarity and simplicity of the questionnaires. Reliability was measured using the Cronbach alpha test. Quantitative data were analyzed using descriptive statistics such as mean and standard deviations. Inferential statistics involved the use of correlation analysis and multiple regression analysis. The findings were presented using tables and figures. The findings indicate that effective project initiation is crucial for establishing clear objectives and engaging stakeholders, thereby laying a solid foundation for project success. In terms of project planning, a comprehensive approach is essential, as it mitigates risks and aligns activities with stakeholder expectations, significantly enhancing overall performance. Effective execution strategies, characterized by clear communication and resource management, further contribute to project success by ensuring timely and quality deliverables. However, M&E practices reveal moderate effectiveness, emphasizing the need for better feedback mechanisms and adaptability to improve project outcomes. Collectively, these findings underscore the importance of prioritizing initiation, planning, and execution while enhancing M&E systems to improve the overall effectiveness of slum upgrading projects.
Management Information System Capabilities and Performance of Hospitals in Mombasa County, Kenya
(Kenyatta University, 2025-07) Masika, Innocent Wanyonyi
Uneven progress in the adoption and usage of management information systems in the Kenyan health sector has substantially affected the performance of hospitals. Time lag has been observed in reports submission to the Ministry of Health, contributed by improper documentation. Cyclic medical products’ stock-out is now common, and hospitals in Mombasa County are experiencing slow patient turnaround for patients seeking healthcare services. This study, therefore, aimed to examine the influence of MIS capabilities on the performance of level 4 and 5, public and private hospitals in Mombasa County, Kenya. Specifically, the study sought to establish the influence of service delivery automation, system management, data security, and information quality on the performance of hospitals in Mombasa County. The study was anchored on Systems Theory, Technology Acceptance Model, Unified Theory of Acceptance and Use of Technology, and Resource Based View Theory. A descriptive research design was adopted, targeting 318 technical ICT specialists working in 31 level 4 and 5, private and public hospitals in Mombasa County. A sample size of 96 respondents participated in the study, representing 30 percent of the target population and selected using stratified random sampling technique. Primary data was collected using a semi-structured questionnaire. A pilot study was conducted to test the instrument’s reliability, measured using Cronbach’s Alpha, while expert view was utilized to achieve content validity. Questionnaire distribution was through drop and pick method and using Kobo Toolbox Data Collection link where necessary. Data collected was subjected to descriptive, relational, and inferential analysis. The study revealed that service delivery automation, system management, data security and information quality had a positive significant influence on the performance of hospitals in Mombasa County. The study concludes that service delivery automation enhances the patient flow because automated appointment scheduling as a sub-system can reduce the time patients spend waiting for consultations and treatments. Effective system management ensures optimal resource allocation within hospitals and can help hospitals prioritize the use of medical supplies, equipment, and human resources. Patients are more likely to seek medical care and share sensitive information when they trust that their data is secure. High-quality information ensures that patient records are accurate and up-to-date, which is crucial for effective diagnosis and treatment. The study recommends that the hospitals should transition from paper-based records to comprehensive electronic health records systems. Transitioning to comprehensive EHR systems can streamline patient data management, improve communication among healthcare providers, and enhance patient care coordination. The hospitals should perform thorough assessments of existing data security measures to identify vulnerabilities and areas for improvement.
Dynamics Global Sourcing and Vendor Benchmarking Performance at Kenya Airport Authority
(Kenyatta University, 2025-03) Mbithi, Lucy Kaswili
Kenya Airports Authority faces challenges in efficiently overseeing its suppliers. The authority must deal with challenges like security. It was unclear if the fire was intentionally set, and it may have exposed weaknesses in airport security protocols, raising security concerns. With the steps Kenya Airports Authority has taken to implement dynamics global sourcing, including adoption of e-auctioning and e-tendering systems, there still appear to be some factors that are impeding the procurement process. It's possible that procurement irregularities affected a portion of government's flagship project at the Kenya Airports Authority. The main objective of the research was to evaluate the influence of dynamics global sourcing on vendor benchmarking performance at Kenya Airport Authority. Specific objectives were to examine the influence of international aviation suppliers, international industry standards, international economic trends, and international cross-border collaborations on vendor benchmarking performance at Kenya Airports Authority. Agency theory, relational view theory and transaction cost analysis theory were study's guiding theories. Descriptive research design was used for this investigation. Kenya Airports Authority supply and procurement department was the focus of the study. Population under study comprised 89 employees employed by the organization in that department. There was an 89-respondent census conducted. Data was collected using a structured questionnaire as the instrument. During the evaluation at Kenya Airlines, eight surveys were examined. The questionnaires' content validity was employed in this study to ensure their validity. The Cronbach alpha test was utilized to evaluate the reliability of the questionnaires. The quantitative data from the study was analyzed using descriptive statistical analysis, which involved calculating the mean and standard deviation. Tests for multicollinearity, linearity, normality, and autocorrelation were all included in the diagnostic panel. To further ascertain the degree to which variables influence one another, the study employed inferential statistics. The study found that vendor benchmarking performance at Kenya Airports Authority was positively and significantly impacted by international industry standards, global aviation suppliers, global economic trends and cross-border collaborations. The study concludes that the international industry standards play a crucial role in helping organizations ensure that their suppliers meet quality requirements, minimize the risk of defects and delays, and enhance trust and confidence in their supply chain. Collaborating with renowned suppliers from various countries provides us with the ability to enhance cost efficiency, expedite the time it takes to bring products to market, and enhance the overall quality of our offerings. The organization can utilize the global economic trends to establish practical and attainable objectives, track its advancement, and assess outcomes. Cross-border collaboration provides numerous benefits such as access to more dependable data and information, cost and risk reduction, increased learning and innovation, and improved relationships and reputation. The study recommends that in order to fully leverage the benefits of international industry standards as a dynamics global sourcing norm and address any obstacles, it is crucial for the organization to follow certain recommended procedures. The organization should carefully choose suppliers who can offer the best value based on various factors such as quality, delivery, reliability, and price. Utilizing industry benchmarks and trends, companies have the opportunity to enhance their vendor expenses, resulting in substantial cost reductions and increased effectiveness. Cross-border collaboration requires careful planning and execution. To use it effectively, the organization should first define its objectives and scope, such as the specific topic, issue, or process it wants to compare and improve, and the key performance indicators or metrics it wants to measure.
Participatory Monitoring and Evaluation and Performance of County Government-Funded Infrastructural Development Projects in Bomet County, Kenya
(Kenyatta University, 2024-06) Koech, Kipkorir Elisha
Infrastructural projects are fundamental in the development and functioning of communities, economies, and environments. Their significance can be understood through economic growth, social development, environmental impact, connectivity, and mobility. Infrastructure development in Bomet County has encountered numerous challenges, including insufficient funding, suboptimal project designs, resistance from local communities, and delays caused by bureaucratic processes. According to the County Government of Bomet report 2020, above 60% of road construction projects started within the past three years have either been delayed or remain incomplete. These obstacles hinder effective service delivery and highlight the need for better project planning and stakeholder engagement to ensure timely and successful implementation. Most projects have surpassed their expected costs by 20-50%, leading to incomplete work. Furthermore, 30% of roads show deterioration within a year, and only 15% of completed projects receive adequate maintenance. A well-constituted M&E membership is needed to enable extensive evaluation of infrastructural projects. The main goal was to find out participatory M&E and performance influence in infrastructural projects that are paid for by the devolved government in Bomet in Kenya. The distinct goals of the research were to find out the effect of participants’ technical expertise, teamwork, motivation, and managerial skills on the achievement of infrastructural projects paid for by the Bomet County Government. This study utilized Stakeholder, agency, resource mobilization, and Vroom expectancy theories. This research deployed a descriptive and explanatory survey research design. The population targeted was 278 County government-funded infrastructural projects in Bomet County, which include road, water, health, education, and agricultural projects. This research targeted stakeholders in the County Government, County Assembly, Contractors, and the public in Bomet. The study sampled 139 projects using stratified random and simple random sampling. The respondents were 201, comprising 139 community members, 20 technical experts,32 local contractors, and 10 county officials. Information was gathered by using surveys. The questionnaires were designed, and this formed a primary data feed for this research. Data was gathered and scrutinized, descriptive statistics were utilized, and visualization was done by way of tables. Motivated participants are more likely to provide accurate and comprehensive data during monitoring and evaluation (M&E) processes. Participants with robust management skills can contribute to more effective project planning and design. Findings revealed that Participants’ technical expertise (Mean = 4.26, SD = 0.86), Participants’ teamwork in M&E (Mean = 4.33, SD = 0.665), Participants’ Motivation in M&E (Mean = 4.26, SD = 0.740), and Participants’ Management Skills in M&E (Mean = 4.44, SD = 0.563) were highly rated as crucial for project success. Statistically significant variables included technical expertise, teamwork, motivation, and management skills, which positively influenced project outcomes, whereas infrastructural project performance was not statistically significant. The study concludes that enhancing technical expertise, teamwork, motivation, and management skills in M&E is important for enhancing the quality and effectiveness of infrastructural projects in Bomet County. The research recommends regular workshops, tailored training, and digital tools to strengthen technical, M&E, and management competencies, ensuring successful project implementation and sustainability.
Monitoring & Evaluation Practices and Performance of County Funded Health Projects in Mombasa County, Kenya
(Kenyatta University, 2025-02) Makau, June Mathei
county-funded health programs have a positive impact on the county's economic and social development. The monitoring and evaluation of health projects, particularly in the County governments are not completed on time despite significant resources allocated to their implementation and despite the fact that these projects significantly improve the lives of community members, necessitating an intervention. According to the literature currently available on County Integrated Development Plans, Mombasa County has a high number of health initiatives that have been started since 2014 and an equivalent number of these projects that have stalled or failed completely. The main cause of this stalling or failure has been posited as the absence of a system for monitoring and providing feedback on the projects' implementation and development. A monitoring and evaluation system can offer an intervention. Therefore, the goal of this study is to determine how monitoring and evaluation procedures affect the effectiveness of county-funded health projects in Mombasa County. The study’s specific objectives are to determine how the effectiveness of county-funded health projects in Mombasa County is affected by stakeholder participation, resource allocation, project management expertise, and monitoring and evaluation mechanisms. Cross-sectional research design was used for the study. The target population, and hence the unit of analysis of the study were 32 county-health projects in Mombasa County. Through stratified random sampling technique, a sample of 102 respondents was selected. The sample respondents comprised mainly key members of project implementation committee. The study was anchored on stakeholder theory, resource-based theory and program theory respectively. Primary data for the study were collected using semi-structured questionnaires and applied pick-and-drop procedure. Cronbach's alpha testing was applied to test for reliability of the data collection instrument. Further, both descriptive and inferential statistical data analysis were carried out. For descriptive statistical analysis, findings were presented using tables and graphs as appropriate. Ordinary Least Squares Diagnostic tests, were carried out before the multiple regression modelling. Cronbach alpha coefficient above the threshold of 0.7 was obtained for all the explanatory variables of the study. This implied reliability of the data collection instrument. Results from the multiple regression model showed that all the predictor variables were statistically significant at α = 0.05 level of significance. More specifically, resource allocation was found to have the highest predictive power on County -health projects (β = 0.519, t = 2.403, α = 0.042) followed by stakeholder involvement (β = 0.438, t = 2.201, α = 0.035). Results for the other two predictor variables, M&E systems (β = 0.407, t = 0.122, α = 0.00) and project management expertise (β = 0.438, t = 2.916, α = 0.00) respectively. Drawing from the study findings, it is concluded that all the four posited predictor variables for county-health projects’ performance are statistically significant and sufficient for such project management decision making. Further, and arising from the findings, the study recommends that emphasis and efforts be made on adequate resource allocation and robust stakeholder involvement for better performance of such projects. For further research it is recommended that other predictor variables drawn from the other project management knowledge areas be studied and their predictive powers on performance be compared with current results for better understanding and knowledge creation.
Organizational Characteristicsand Performance of Food Security Projects in Busia County, Kenya
(Kenyatta University, 2025-03) Awori, Ronald
Sustainable food security in Busia County has proven to be a significant challenge due to the insufficient implementation of food security programs by the County. For instance, the initiative to provide free farming inputs aimed at increasing maize production by 30% has not materialized, and maize prices have plummeted from KSh150 to KSh 60 for two kilograms. Acquisition of 14 tractors at a subsidized rate has only managed to cover less than 20% of the cropland, falling short of the expected 40% coverage. Efforts to enhance the Wakhungu Fisheries Training and Seed Production Centre, which were intended to boost fingerling production by 50% and mechanize the dairy sector, have only achieved a 10% increase in productivity. Furthermore, the Cassava Factory and Simba Chai have remained inactive for the past three years due to low yields and ongoing issues with sugarcane at local sugar factories. This research aimed to investigate how organizational characteristics influence the effectiveness of food security projects in Busia County, Kenya. It specifically examined the roles of project leadership, planning, monitoring and evaluation, and communication. The study was grounded in a theoretical framework that included the leadership contingency model, the theory of change, and cybernetics theory. A descriptive survey research design was adopted, focusing on food security projects in Busia County as the unit of analysis, with a total of 737 respondents serving as the unit of observation. The research employed a stratified sampling approach, selecting participants through simple random sampling. Ultimately, sample comprised 259 individuals, including project managers and team members, with data collected using a semi-structured questionnaire. Which were distributed to 12 participants from Bungoma County. Validity of instruments was evaluated through content measures, while reliability assessed using Cronbach’s alpha. Qualitative data underwent content analysis and quantitative data were summarized with descriptive statistics; mean and standard deviation. Inferential statistics, such as correlation and multiple linear regression analyses, were conducted, along with diagnostic tests for multicollinearity and normality. Ethical considerations were taken into account for participant confidentiality and a clear explanation of the study's purpose. Regression coefficients for project leadership, project planning, monitoring and evaluation and communication were .805, .779, .708, and .830, respectively, indicating degree to which the variables could enhance the performance of food security projects in Busia County, Kenya. The study found that strong leadership in organizations focused on food security leads to efficient resource allocation, well-defined goals and successful strategy implementation. Organizational planning plays a crucial role in establishing clear objectives for food security initiatives. Monitoring and evaluation enable organizations to assess progress, pinpoint challenges and make data-driven decisions enhancing project results. Effective communication within organization facilitates coordination among various stakeholders in food security efforts. The study suggests that the county should implement capacity-building and training initiatives while promoting collaboration and partnerships among various stakeholders. To enhance organizational planning, the county should adopt a proactive approach, enabling project managers to foresee potential challenges and devise strategies to overcome them, which will ultimately result in more successful outcomes. The county should utilize digital tools, mobile applications or online platforms, to streamline data collection and analysis. It is essential for the county to maintain clear and consistent communication among all involved stakeholders, including government agencies, non-profit organizations, community members, and donors.
Management Information System Integration and Performance of Small and Medium Enterprises in Embu County, Kenya
(Kenyatta University, 2022-11) Kamau, Hannah Wangechi
Abstract
Information Systems Usage and Performance of Private Health Care Facilities in Laikipia County, Kenya
(Kenyatta University, 2022-05) Mbaaro, Margaret Wanjiru
I'cvlnnu;u.\\*c of the health care facilities has been a major health care concern in Kenya. This poor performance has been associated with information system usage. Despite different facilities assimilating these systems in their operations there are factors that affect the flow of information between departments and facilities across the sector thus affecting their overall performance. This study addressed information systems usage on performance among privateh«\.»\[\lluls within the County of Laikipia.The used research objectives entailed: to; establish effects of Staff literacy, information system characteristics, external factors and top management support on performances of private facilities offering healthcare within the County of Laikipia; and this was proved possible to study using descriptive research design. This study was anchored on the Diffusion of Innovation Theory Model (DOI), Technology Acceptance Model (TAM), Contingency Theory and the institution theory. There were 15 private healthcare institutions in the County of Laikipia being engaged where six members, two from the senior management level and four from operations level in each institution were given self-administered open ended questionnaires in order to collect primary data. Questionnaires were dropped and picked later from participants. The study employed descriptive survey was the applied research design. The target population was the private healthcare firms. The study employed stratified and purposive sampling applied in choosing six participants from 15 institutions. The study Analysis of the data was through a descriptive approach done with outcomes presented graphically, by use of tables and figures.Regression analysis was utilized using SPSS version 25.The study established that IT literacy level of the staff significantly impacts the use of information systems in hospitals thus affecting performance. The study also revealed that the characteristic of information systems significantly influences performance of the facilities. It is also evidenced that external factors also influences greatly the performance in healthcare. The study also indicated that top management support influences significantly the performanceof the facilities; health institution usage of information system has an effect on the overall performance and identified the need for different institutions to have integrated systems. The Study recommends that health facility stafT should receive continuous training on information systems as these impacts positively on the overall performance. The study also recommends that health information systems should be integrated from department to department and further facility-to-facility, as this would enhance effective management of patient information and data, thus affecting positively the performance. The study further recommends that @ture stu'dAiefs should look into the relationship between use of IS and performance of public HC facilities.
Information Systems Implementation and Performance of Floricultural Firms in Nairobi Metropolitan, Kenya
(Kenyatta University, 2022-04) Mulei, Joseph Nthenge
Floricultural sector in Kenya has been a key contributor to the economic growth though it has not performed optimally as compared to other global floricultural firms. Floricultural farming was introduced in Kenya by Europeans in 1960s.The demand for the Kenyan floricultural sector products has increased and this has made the local farmers to join the sector. From the literature, it is evident that the performance of this sector was not doing well due to failure on implementation of information’s systems which could help in cutting down the cost of operation. The performance of floricultural firms can be significantly improved through an Information system that supports long-term improvements in terms of productivity, firm efficiency, and effectiveness. The specific goal of this study was to determine the information systems implementation factors, and floricultural firms’ performance in Nairobi metropolitan. In order make a clear, consistent outcome in this study, the researcher used the Technology Acceptance Model and Diffusion of innovative. Additionally, empirical literature was used in this study to exemplify the need. The Study utilized a descriptive research design. Additionally, stratified random sampling was utilized in selecting firms from the sample size of 170 floricultural firms. The study narrowed down to 51 firms. The researcher collected primary data using structured questionnaire, which were distributed to the selected sample size. The list of the flowers firms was obtained from the Kenya flower council (KFC) website which a Kenyan certification for flower firms in Kenya. The target population comprised 51 floricultural firms of the total population in Nairobi Metropolitan. Data analysis included quantitative techniques for this research performed using multiple regression and descriptive analysis. The study results indicates that most of the floricultural firm’s management level was mainly male dominated. The study concluded most respondents agreed that top management should allocate enough financial resources select the best vendors who are involved in implementation of the outsourced information systems. Additionally, organization structure was not composed of the information systems expert and should be emphasized when implementing information systems to enable the firms to optimize the performance as majority of the respondent agreed that this was not the case. Majority of the respondent were neutral about the contribution of the technology infrastructure to the performance of the firm. Information systems security plays a critical role in all sectors and as such, floricultural sector should also ensure that their information system security is guaranteed as majority of the respondents agreed that a single breach of information security could affect the performance of the firm. The multiple linear regression analysis results showed that Information system security and top management support to be the significant factors respectively, while organization structure and technology infrastructure were not significant respectively. From the results the researcher concludes that the top management should support training and provision of the required financial support to be the most important aspect driving the performance of the floricultural sector. Moreover, Information systems security trainings should be emphasized and provide the required skilled workforce in managing the IS security. The study further recommends that for performance of the floricultural firms to remain competitive, the management should consider supporting the trainings of information’s systems and security of the systems.
Resource Management Practices and Performance of Livelihood Projects in Nairobi City County, Kenya
(Kenyatta University, 2020-11) Kibiti, Kawira Loise
Abstract
Project Governance and Performance of Affordable Housing Projects in Kenya
(Kenyatta University, 2023-11) Mwangi, Monicah Wambui
Project Life Cycle Management and Performance of Water Projects in Murang’a County, Kenya
(Kenyatta University, 2022-10) Gichure, Grace Wangari
Abstract
Artificial Intelligence Inclusion and Performance of Sensor Management System in Nairobi-City Water and Sewerage Company, Kenya
(Kenyatta University, 2023-06) Kiplangat, Kibet Roger
Performance has always been the most important and pressing problem for any firm worldwide. The sensor management system often experiences poor performance in terms of there is no proper fault detection, poor information inference, and poor data mining and unfavorable pattern recognition .The research aimed at determining the inclusion of Artificial Intelligence such as fault detection, data mining, information inference and pattern recognition on the performance of sensor management system in Nairobi City Water and Sewerage Company. The research related on Technology Acceptance Model, Adaptive Structuration Theory, Diffusion of Innovation and Technology Organization Environment theory. Descriptive and exploratory research design was adopted in the study and the target population included Nairobi City Water and Sewerage Company top and middle level manager to acquire in dept analysis of the research. The unit of analysis was the target population with a total of 360 managers . The unit of observation was the sample size of 108 managers selected which represented the 30% of the target population. A simple random sampling was used to choose the responders for each stratum. To gather information, both closed and open-ended questions was employed as primary data and a pilot test was conducted by 5 expert respondents in which they checked of any absence of unclear instructions, wrong phrasing of questions and short spaces to write - responses. Collection of these data lead to testing of validity and reliability of the research instrument and the collected data was analyzed using a software tool, SPSS for descriptive analysis and rational analysis. Multiple regression model was adopted for inferential statistics. Tables and prose discussion was used to display the data collection’s findings and the validity of questionnaire was conducted by use of expert opinions while reliability was determined by the use of Cronbach’s alpha test. The researcher personally administered the questionnaire to the respondents, drop and pick method later was adopted in a case where respondents were busy or were unable to fill the questionnaire at that very moment. The results showed that fault detection significantly affects sensor management system performance (p0.05, $1=0.915). In addition, data mining significantly affects sensor management system performance (§,=0.558; p0.05). Also, data inference significantly affects the performance of the sensor management system (P3=-0.052 p0.05) and pattern recognition significantly affects the performance of digital enterprises (B4=0.425). It can be argued that the inclusion of artificial intelligence enables fault detection to be completed quickly, increasing user efficiency. For effective data analysts to make decisions in real time, data mining is crucial. Since pattern recognition generates more value for a business, it is widely known that the sensor management system's effectiveness partially relies on data inferencing. According to the survey, Nairobi City Water and Sewerage Company should regularly train their employees on the newest addition of artificial intelligence trends. To increase effectiveness, the sensor management system should be integrated. Create new competitive strategies and increase technology investments in pattern recognition.
Project Management Considerations and Performance of Small and Medium-Sized Enterprises in Nairobi City County, Kenya
(Kenyatta University, 2022-11) Asiema, Andesia Dorothy
The Small and Medium-Sized enterprises (SMEs) play an integral role in fostering welfare growth and development of economies globally. In Kenya, SMEs constitute about. 98 percent of all businesses, create about 30 percent of all jobs annually, and contribute about 3 percent of the Gross Domestic Product (GDP). Despite this vital role, SMEs performance is still below the optimum levels as it is constantly curtailed by notable challenges such as credit access constraints, stiff competition from larger firms, regulatory burdens, and more importantly project management challenges. The later proves substantial to SMEs in the wake of internal operational constraints that negatively impact on their productivity. The study, therefore, sought to evaluate the influence of project management considerations on SMEs performance in Nairobi City County, Kenya. More specifically, the study evaluated the influence of project planning, due diligence, and risk management on SMEs performance. A purposive sampling approach was employed to collect data from 30 SME firms using a questionnaire. The targeted population was SMEs who have had projects financed by the Industrial and Commercial Development Corporation (ICDC). The data was analyzed using both descriptive statistics-and the probit model regression. analysis guided by the stakeholder, control, and complexity theories- of project: management: The. findings revealed that the degree of impact: of a given' project management consideration variable on SMEs performance varied depending on the expected output measure. Risk measurement was found to be paramount and significant when we considered increased market share as the SMEs output performance indicator. In considering the prospects of an SME firm launching a new product in the market; utmost attention need to be accorded to conducting a proper budget analysis and staff training as they significantly increased SMEs performance. Concerning increased product diversity and increased customer base performance measures, proper risk identification and resource coordination frameworks were found to be the significant drivers of firm performance. The study, therefore, recommended the government of Kenya to expand on various funding sources for SMEs. This will not only enable the sustainability of the SMEs in the long run but also increase their profit potential. Besides, there is need by SMEs to conduct regular and continuous proper risk measurement and identification frameworks prior to the project implementation process since risks are part and parcel of any business prospect. Further, SME firms need to provide training programs to their employees to enhance their skills, knowledge and technical know-how in the project management process in order to increase their productivity.
Project Leadership and Performance of Smallholder Dairy Projects in Migori County, Kenya
(Kenyatta University, 2023-11) Achar, Thomas 0.
The smallholder dairy farming system is one of the main sources of income for most mixed crop and livestock farmers involved in agriculture in Kenya. While smallholder dairy farmers are transitioning to market oriented dairy production, they continue to face challenges of low productivity combined with limited labour inputs. Therefore, this study sought to investigate the influence of project leadership on performance of smallholder dairy projects in Migori County, Kenya. The study specifically examined the influence of project planning, project communication, project coordination and project control on performance of smallholder dairy projects in Migori County, Kenya. The human capital theory, goal setting theory and control theory was used to guide the study. Descriptive research design was used in the study. The study targeted 5 smallholder dairy projects in Migori County, Kenya. The respondents were 75 employees from the County’s ministry of Agriculture, Livestock, Fisheries and Water Development. This study used a census method whereby all the 75 respondents were selected. The study collected data using a questionnaire. Questionnaires were piloted to 8 respondents including 2 project managers and 6 Project Team members from the Ministry of Public Works and Devolution. The validity of research instrument was measured using content validity. Cronbach’s alpha coefficient test was used to test reliability. Descriptive statistics like mean and standard deviation was used to analyze quantitative data. Inferential statistics like correlation analysis and regression analysis was used to examine the relationship between variables and how much they influence one another. The study found that project planning, project communication, project coordination and project control had a positive significant influence on performance of smallholder dairy projects in Migori County, Kenya. The study concludes that project planning helps in laying out timelines, establishing the budget, setting milestones, assessing risks, and solidifying tasks and assigning them to team members. A good communication is an important component in project management, allowing projects to progress smoothly and on time. Project coordination enables the project managers to communicate areas of importance and priority which helps the project managers and the project team members to complete their tasks successfully. Project control leads to reduced project costs through ability to make timely decisions using key performance indicators, increased project predictability for cost and completion date. The study recommends that the organization should first start by identifying stakeholders involved in the project who will affect or be affected by the project and things are likely to be much smoother during the project planning process. The project managers should set project goals and be realistic about them and decide which team members, executives, stakeholders, and clients to involve and to what extent. Project managers should be able to balance the overall organizational vision with the project objective and the strengths plus what is required of project team members. The project managers should align projects with portfolio/organization goals and objectives and integrate the budgeting process into project activities to calculate costs accurately and to understand when and why variances occur.
Information Communication Technology Strategies Performance Selected Commercial Mombasa County
(2023-11) Kabaji, Elly
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