Management Information Systems Capabilities and Performance of Teacher Service Commission of Kenya
Loading...
Date
2022
Authors
Wanyoike, Mary Waithera
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Teachers Service Commission (TSC) has previously experienced performance challenges
in delivery and execution of its activities, especially when most activities were carried out
manually. There were also challenges in human resource management especially in
recruitment,transfers, promotions, salary processing and delivering of pay slips to
hundreds of thousands of teachers, as these activities were mainly carried out manually
and involved keeping lots of paper files as well as incurring cost like postage and buying
of papers. This affected the efficieny of TSC and its performance. The need for TSC to
become more efficient operationally and more responsive towards its stakeholders needs
in service delivery has seen increased automation of services through adoption of
Management information Systems (MIS) in the institution. Thisz studyz soughtz toz
establishz thez influencez ofz MISz capabilitiesz onz performancez ofz thez institution.z Thez
objectivez ofz thisz studyz wasz thereforez toz determinez thez influencez ofz MISz capabilitiesz onz
thez performancez ofz TSCz ofz Kenya.z Thez specificz objectivesz werez toz establishz thez
influencez ofz communicationz capabilities,z accountingz capabilities,z humanz resourcez
managementz capabilitiesz andz dataz managementz capabilitiesz onz performancez ofz TSC.z
Thez studyz wasz anchoredz onz Unifiedz Theoryz ofz Acceptancez andz Usez ofz Technology,z
Resourcez Basedz viewz theory,z andz Theoryz ofz Plannedz Behavior.z Thez studyz adoptedz az
descriptivez researchz design.z Thez targetz populationz consistedz ofz 1,300z staffz inz variousz
departmentsz inz TSCz headquarters,z Nairobi. Thez studyz employedz stratifiedz randomz
samplingz techniquez forz purposez ofz choosingz az samplez sizez ofz 130.z Thez studyz usedz
primaryz dataz whichz wasz collectedz withz thez helpz ofz thez questionnaire.z Thez questionnairez
hadz bothz closedz anz open-endedz question.z Az pilotz testz wasz carriedz outz toz ensurez thatz thez
questionsz inz thez questionnairez werez thoroughlyz reviewedz toz ensurez clarityz andz
eliminatedz z anyz formz ofz ambiguity.z Thez quantitative dataz wasz analyzedz usingz descriptivez
andz inferentialz analysis while information from open ended questions was analysed using
thematic content analysis and presented alongside the quantitative data.z Thez studyz foundz
outz thatz communicationz capabilities,z accountingz informationz systems,z humanz resourcez
managementz systems,z andz electronicz dataz managementz systemz have a spistive and
significant influence on performancez ofz TSC.z Thez studyz concludedz thatz communicationz
capabilitiesz influencedz performancez ofz TSCz inz termsz ofz speedyz deliveryz ofz informationz
andz efficiency.z Thez studyz alsoz concludesz thatz accountingz capabilitiesz hasz az positivez
influencez onz performancez ofz TSC.z Itz canz alsoz bez concludedz thatz humanz resourcez
managementz capabilitiesz hasz az positivez andz significantz influencez onz performancez ofz
TSC.z Thez studyz recommendedz thatz TSCz should continually adopt and implement
management information systems in service delivery. The top management should
continually support the adoption and implementation of MIS through budget allocation
and also ensure proper orientation to the staff at all levels to ensure they have proper and
adequate knowledge to use of MIS effectively. The study will be of benefit to the
management and staff of TSC; to other public institutions in Kenya who wants to adopt
ICT in delivery of services; to the government of Kenya as the policy maker; and to
researchers. It is suggested that a similar study be conducted in other institutions for
comparison of results. It should also explore other variables other than the ones studied in
this study.
Description
A Research project the School of Business In the Partials Fulfillments of the Requirements for the Awards of the Degrees of Masters in Business Administrations (Managements Information Systems)Z of Kenyatta University, May, 2022
Keywords
Management Information Systems, Capabilities, Performance, Teacher Service Commission, Kenya