Critical Success Factors and Performance of Completed Construction Projects at National Social Security Fund, Nairobi City County, Kenya

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dc.contributor.advisorMorrisson Mutukuen_US
dc.contributor.authorKhisa, Inviolata Wanyama
dc.date.accessioned2023-08-08T10:17:54Z
dc.date.available2023-08-08T10:17:54Z
dc.date.issued2023
dc.descriptionA Research Project Submitted to the School of Business, Economics and Tourism in Partial Fulfillment of the Requirements of the Degree of Master of Business Administration (Project Management) of Kenyatta University, June 2023en_US
dc.description.abstractThe construction sector seems competitive, complex and involves high-risk business making success a critical factor within this sector. The study focused on examination of effect of selected factors on construction projects performance at NSSF in Nairobi City. In this case, the study focused on the various problems that link to completion of projects and how they are influenced by various critical factors. Majority of the projects in various regions consumes more time and energy than scheduled, with most construction companies’ deficient of the ability to accomplish the projects within the scheduled time and also failing to deliver to the required quality standards. The main objective was to establish the critical success factors and their effects on performance of construction projects. The specific objectives entailed: assessing the effect of client variations on performance, determining how availability of funds influence the performance and determining the extent to which construction disputes impacts on NSSF construction projects performance in Nairobi County. Four theories—Game theory, Principal-Agent theory, Construction Management, and Soft Value Management (SVM) theory—served as the foundation for this research. Descriptive research design was utilized for data collection, analysis, presentation and interpretation. The target population were six complete commercial and residential NSSF projects. Sample size selection was done by use of purposive sampling for selection of 84 participants. Semi-structured questionnaires were used in the study to collect data. The data were analyzed and explained using descriptive and inferential statistics. Thematic analysis was used in this instance to analyze qualitative data using SPSS version 26, whereby, frequency tables, graphs, and charts were used to display data. The significance of the entire model and each individual parameter was tested using the F test and t tests, respectively. The acquired data underwent diagnostic checks to make sure it was trustworthy and stable for the analyses. According to the findings, the R-square value revealed that 28.2 percent of the critical success factors is attributable to the three independent factors considered in this investigation (Client variations, availability of funds and construction disputes), and the remaining 71.8 percent can be attributed to other critical success factors outside the purview of this study. The study also shown a substantial correlation between predictor variables and construction project performance as reveled by the R-value. An analysis of variance (ANOVA) with a significance level of 0.05 produced an F statistic that was higher than the F critical value, indicating that the model's conclusion was statistically significant. The data also revealed that client variations, financial availability and construction disputes are statistically significant determinants affecting performance of NSSF construction projects. The study’s conclusion was that the key critical success factors in the performance of NSSF completed construction projects include client variations, funds availability and construction disputes. The study recommends that company should adhere to the principles that safeguard project management to adequately manage the critical factors and ultimately minimize project delays.en_US
dc.description.sponsorshipKenyatta Universityen_US
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/26622
dc.language.isoenen_US
dc.publisherKenyatta Universityen_US
dc.subjectCritical Success Factors and Performance of Completed Construction Projectsen_US
dc.subjectNational Social Security Funden_US
dc.subjectNairobi City Countyen_US
dc.subjectKenyaen_US
dc.titleCritical Success Factors and Performance of Completed Construction Projects at National Social Security Fund, Nairobi City County, Kenyaen_US
dc.typeThesisen_US
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