Critical Success Factors and Performance of Completed Construction Projects at National Social Security Fund, Nairobi City County, Kenya
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Date
2023
Authors
Khisa, Inviolata Wanyama
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
The construction sector seems competitive, complex and involves high-risk business
making success a critical factor within this sector. The study focused on examination
of effect of selected factors on construction projects performance at NSSF in Nairobi
City. In this case, the study focused on the various problems that link to completion of
projects and how they are influenced by various critical factors. Majority of the
projects in various regions consumes more time and energy than scheduled, with most
construction companies’ deficient of the ability to accomplish the projects within the
scheduled time and also failing to deliver to the required quality standards. The main
objective was to establish the critical success factors and their effects on performance
of construction projects. The specific objectives entailed: assessing the effect of client
variations on performance, determining how availability of funds influence the
performance and determining the extent to which construction disputes impacts on
NSSF construction projects performance in Nairobi County. Four theories—Game
theory, Principal-Agent theory, Construction Management, and Soft Value
Management (SVM) theory—served as the foundation for this research. Descriptive
research design was utilized for data collection, analysis, presentation and
interpretation. The target population were six complete commercial and residential
NSSF projects. Sample size selection was done by use of purposive sampling for
selection of 84 participants. Semi-structured questionnaires were used in the study to
collect data. The data were analyzed and explained using descriptive and inferential
statistics. Thematic analysis was used in this instance to analyze qualitative data using
SPSS version 26, whereby, frequency tables, graphs, and charts were used to display
data. The significance of the entire model and each individual parameter was tested
using the F test and t tests, respectively. The acquired data underwent diagnostic
checks to make sure it was trustworthy and stable for the analyses. According to the
findings, the R-square value revealed that 28.2 percent of the critical success factors is
attributable to the three independent factors considered in this investigation (Client
variations, availability of funds and construction disputes), and the remaining 71.8
percent can be attributed to other critical success factors outside the purview of this
study. The study also shown a substantial correlation between predictor variables and
construction project performance as reveled by the R-value. An analysis of variance
(ANOVA) with a significance level of 0.05 produced an F statistic that was higher
than the F critical value, indicating that the model's conclusion was statistically
significant. The data also revealed that client variations, financial availability and
construction disputes are statistically significant determinants affecting performance
of NSSF construction projects. The study’s conclusion was that the key critical
success factors in the performance of NSSF completed construction projects include
client variations, funds availability and construction disputes. The study recommends
that company should adhere to the principles that safeguard project management to
adequately manage the critical factors and ultimately minimize project delays.
Description
A Research Project Submitted to the School of Business, Economics and Tourism in Partial Fulfillment of the Requirements of the Degree of Master of Business Administration (Project Management) of Kenyatta University, June 2023
Keywords
Critical Success Factors and Performance of Completed Construction Projects, National Social Security Fund, Nairobi City County, Kenya