Effects of Candidate Selection on Service Delivery in County Governments in Kenya: A Case of Kericho County, Kenya
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Date
2022
Authors
Kosgey, Brenda Chepkemoi
Njoroge, Jane
Journal Title
Journal ISSN
Volume Title
Publisher
EANSO
Abstract
Devolved governance was supposed to bring services to the local level and
raise the living standards of Kenyans. The objectives of devolution are outlined
in Chapter 11 Article 174 of the Kenyan Constitution, which include
recognizing Kenya's diversity, fostering national unity, ensuring democracy
and transparency, fostering economic and social growth, and finally equitable
resource allocation. However, this has not been accomplished because Kenya's
county governments are characterized by poor planning, mismanagement and
misappropriation of funds, and inefficient and ineffective service delivery. This
study sought to examine effects of candidate selection on service delivery in
County Government of Kericho. The study used descriptive research design.
The study population consisted of 2,984 Kericho County Government
Employees. Purposive sampling was employed to choose 139 staff in 13
departments in County Government of Kericho. The researcher utilized
primary and secondary data. Semi-structured questionnaires were deployed to
obtain primary data. Moreover, to enhance and test reliability and validity of
selected research tools, pilot test was done. Thematic analysis was utilized to
help analyse all qualitative research data, then results were displayed inform of
a narrative. Additionally, inferential, and also descriptive statistics was utilized
to analyse quantitative research data with the help of SPSS. Moreover,
descriptive statistics composed of frequency distribution, percentages, mean
and standard deviation. Additionally, inferential statistics included correlation
as well as regression analysis. Tables were used to present the results. The
study found that candidate selection has a significant positive influence on the
service delivery in Kericho County Government. This study recommends that
Kericho County Government ought to conduct proper job analysis by tracking the employees’ duties and the duration of each task, observing the employee
perform his or her job, interviewing the employee, managers and others who
interact with the employee, and comparing the job to other jobs in the same
department and job grade or job family.
Description
Article
Keywords
Candidate Selection, Service Delivery
Citation
Kosgey,B. C.,& Njoroge,J. (2022). Effects of Candidate Selection on Service Delivery in County Governments in Kenya: A Case of Kericho County, Kenya.East African Journal of Arts and Social Sciences, 5(1), 222-233. https://doi.org/10.37284/eajass.5.1.710