Effects of Employee Attitudes on Organizational Performance in Kenya: A Case of Huduma Centre – Baringo

Simple item page
dc.contributor.advisorWELDON K. NG’ENOen_US
dc.contributor.authorJemesunde, Lydia
dc.date.accessioned2023-02-08T09:18:09Z
dc.date.available2023-02-08T09:18:09Z
dc.date.issued2022
dc.descriptionA Research Project Submitted to School of Law, Arts and Social Sciences in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Arts in Public Policy and Administration, Kenyatta Universityen_US
dc.description.abstractEmployee attitudes continue to influence work performance of employees in many organizations around the globe. While there has been broad research to understand the effect of employee attitudes, there is limited evidence to show the effect of key employee attitudes on performance of Huduma Centres. The study focuses at examining the effect of employee attitudes on organizational performance, specifically focusing on job satisfaction, job commitment and employee engagement and how these parameters affects the Huduma Centre performance. Expectancy disconfirmation theory, Herzberg’s Hygiene theory, Social exchange theory and the Kahn’s engagement theory are the theories upon which the study is anchored. This study used the descriptive research design to examine the effect of employee attitudes on organizational performance of Huduma Centre, Baringo. This study conducted a census of 60 employees who were administered with questionnaires comprising of mainly of closed-ended questions. The study used questionnaires to collect data from non-supervisory and supervisory staff respondents. The collected data was then coded and analyzed with the help of analytical software. Descriptive measures were used to analyze quantitative data, specifically the mean and the standard deviation while for inferential statistical techniques, Pearson correlation was used. Tables, charts and graphs was used to present the data. The study ensured informed consent, confidentiality and anonymity are observed when collecting and processing the data. The demographic data results indicated that majority of the respondents were female, married, had a diploma and had served an average of three and half years at the Huduma Centre. The results also obtained that the employees were satisfied with their work and considered the delivery of services at Huduma Centre as efficient. The results of the study indicated a strong positive relationship between employee job satisfaction and organizational performance (r = 0.512**, p < 0.05). It observed that as employees increase their satisfaction towards work, the organizational outputs increases. The study findings indicated that there is a strong positive relationship between job commitment and organizational performance (r = 0.556**, p < 0.05). The study also found out a strong positive relationship between employee work engagement and organizational performance (r = 0.754**, p < 0.05). The findings of the study have an implication on Kenyan public sector policy makers on the need to enhance job satisfaction, job commitment and engagement so as to increase service delivery of Huduma Centres.en_US
dc.description.sponsorshipKenyatta Universityen_US
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/24713
dc.language.isoenen_US
dc.publisherKenyatta Universityen_US
dc.subjectEmployee Attitudesen_US
dc.subjectOrganizationalen_US
dc.subjectPerformanceen_US
dc.subjectKenyaen_US
dc.subjectHuduma Centreen_US
dc.subjectBaringoen_US
dc.titleEffects of Employee Attitudes on Organizational Performance in Kenya: A Case of Huduma Centre – Baringoen_US
dc.typeThesisen_US
Files
Original bundle
Now showing 1 - 1 of 1
Thumbnail Image
Name:
Effects of Employee Attitudes on Organizational Performance in Kenya A Case of Huduma Centre – Baringo.pdf
Size:
1013.48 KB
Format:
Adobe Portable Document Format
Description:
Full Text Thesis
Download
License bundle
Now showing 1 - 1 of 1
No Thumbnail Available
Name:
license.txt
Size:
1.71 KB
Format:
Item-specific license agreed upon to submission
Description:
Download
Collections
MST-Department of Public Policy and Administration