Effects of Employee Attitudes on Organizational Performance in Kenya: A Case of Huduma Centre – Baringo

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Date
2022
Authors
Jemesunde, Lydia
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Publisher
Kenyatta University
Abstract
Employee attitudes continue to influence work performance of employees in many organizations around the globe. While there has been broad research to understand the effect of employee attitudes, there is limited evidence to show the effect of key employee attitudes on performance of Huduma Centres. The study focuses at examining the effect of employee attitudes on organizational performance, specifically focusing on job satisfaction, job commitment and employee engagement and how these parameters affects the Huduma Centre performance. Expectancy disconfirmation theory, Herzberg’s Hygiene theory, Social exchange theory and the Kahn’s engagement theory are the theories upon which the study is anchored. This study used the descriptive research design to examine the effect of employee attitudes on organizational performance of Huduma Centre, Baringo. This study conducted a census of 60 employees who were administered with questionnaires comprising of mainly of closed-ended questions. The study used questionnaires to collect data from non-supervisory and supervisory staff respondents. The collected data was then coded and analyzed with the help of analytical software. Descriptive measures were used to analyze quantitative data, specifically the mean and the standard deviation while for inferential statistical techniques, Pearson correlation was used. Tables, charts and graphs was used to present the data. The study ensured informed consent, confidentiality and anonymity are observed when collecting and processing the data. The demographic data results indicated that majority of the respondents were female, married, had a diploma and had served an average of three and half years at the Huduma Centre. The results also obtained that the employees were satisfied with their work and considered the delivery of services at Huduma Centre as efficient. The results of the study indicated a strong positive relationship between employee job satisfaction and organizational performance (r = 0.512**, p < 0.05). It observed that as employees increase their satisfaction towards work, the organizational outputs increases. The study findings indicated that there is a strong positive relationship between job commitment and organizational performance (r = 0.556**, p < 0.05). The study also found out a strong positive relationship between employee work engagement and organizational performance (r = 0.754**, p < 0.05). The findings of the study have an implication on Kenyan public sector policy makers on the need to enhance job satisfaction, job commitment and engagement so as to increase service delivery of Huduma Centres.
Description
A Research Project Submitted to School of Law, Arts and Social Sciences in Partial Fulfillment of the Requirements for the Award of the Degree of Master of Arts in Public Policy and Administration, Kenyatta University
Keywords
Employee Attitudes, Organizational, Performance, Kenya, Huduma Centre, Baringo
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