MST-Department of Management Science
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Recent Submissions
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Total quality management practices and customer satisfaction in institutions of higher learning in Kenya (case of selected universities in Nairobi County)
(Kenyatta University, 2018)ABSTRACT Total Quality Management has been proposed to improve customer satisfaction and has received considerable attention in the recent studies. Despite the recent effort on Total Quality Management, little work has ... -
Total quality management on organizational performance of 5-star hotels in Nairobi
(Kenyatta University, 2017)Hotel industry business in the past evidence has shown that Total Quality Management programs have failed because the success factors were not in place. In order for hotel business to increase performance, the critical ... -
The effect of project management leadership on performance of compassion international projects in Kitui County, Kenya
(Kenyatta University, 2018)Despite advances in project management methodologies many projects continue to fail. A project’s success or failure is in part, contingent on effectively managing the constraints of scope, time, costs, and quality ... -
Sustainability of water, sanitation and health projects implemented by African Medical and research foundation in Nairobi city county, Kenya
(Kenyatta University, 2017)Sustainability of community based and managed water sanitation and health projects in Kenya remains a challenge. In spite of efforts to improve ownership of water sanitation and health projects to the communities for ... -
Strategy practices and performance of Kenya union of savings and credit co-operatives limited
(Kenyatta University, 2018)The purpose of this study was to investigate the relationship between strategic practices and performance of KUSCCO. While the purpose of KUSCCO is to mobilize SACCOs to become affiliated to it hence the increase in saving ... -
Strategy implementation and organizational performance of private security companies Nairobi, Kenya
(Kenyatta University, 2017)Strategic management is one of the major steps that private security companies can take to address the challenges they face in enhancing their competitive position. There still exists a gap as far as strategy implementation ... -
Strategy implementation and organizational performance among institutions of higher learning in Kiambu County
(Kenyatta University, 2018)Institutions of Higher Learning (IHLs) have experienced exponential growth in the past five years due to the rise in student enrollment. This trend has caused a lot of competition amongst these institutions, both public ... -
Strategic response and performance of Sarova hotels in Nairobi and Mombasa counties, Kenya
(Kenyatta University, 2017)Organization performance has become a great concern for managers in this competitive environment with most organizations recording a decrease in their performance, as most of the managers are now focusing on the end ... -
Strategic planning and implementation of constituency development funded projects in Njoro constituency, Nakuru County, Kenya
(Kenyatta University, 2018)The Njoro constituency fund caters for six wards namely Mau Narok, Mauche, Kihingo, Nesuit, Lare and Njoro Wards. The CDF project implementation has had diverse challenges. For example, the auditor general noted that the ... -
Project management practices and implementation of information technology projects among selected commercial banks in Kenya
(Kenyatta University, 2017)Projects in commercial banks are directed towards serving customers more efficiently and effectively and reduce costs for the banking institution. However, a number of projects in the Kenyan banking industry show that ... -
Performance and sustainability of community water supply projects in Kipkelion East Constituency, Kenya
(Kenyatta University, 2017)The key objectives of this research project was to determine the effects of performance and sustainability factors of the Community Water supply projects e.g., government funding, staff management, modern technology, ... -
Non-financial balanced scorecard perspectives and service quality in commercial banks in Thika town, Kenya
(Kenyatta University, 2018)Quality in servicing customers is an important marketing construct for banks. In today's turbulent economic environment service quality is an invaluable asset that banks should manage in order to survive and gain a ... -
Monitoring and evaluation practices and performance of global environment facility projects in Kenya, a case of United Nations environment programme
(Kenyatta University, 2018)The Performance of Global Environment Facility Projects have not been up to predetermined standards in various aspects. For this reason, Institutional Monitoring and Evaluation (M&E) practices are spurred by demand for ... -
Management practices and project outcomes of selected projects at catholic churches in Nakuru County, Kenya
(Kenyatta University, 2017)For a long time, the Catholic Church, Nakuru Diocese has been facing the challenge of not achieving intended goals of their projects due to the over runs in time and budgets in most Catholic Churches’ projects, it become ... -
Management practices and implementation of strategic change in selected government ministries in Kenya
(Kenyatta University, 2018)Strategic change management entails thoughtful planning, sensitive implementation and above all consultation with, and involvement of the people affected by the change.The purpose of this study was to assess the management ...
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Total quality management practices and customer satisfaction in institutions of higher learning in Kenya (case of selected universities in Nairobi County)
(Kenyatta University, 2018)ABSTRACT Total Quality Management has been proposed to improve customer satisfaction and has received considerable attention in the recent studies. Despite the recent effort on Total Quality Management, little work has ... -
Total quality management on organizational performance of 5-star hotels in Nairobi
(Kenyatta University, 2017)Hotel industry business in the past evidence has shown that Total Quality Management programs have failed because the success factors were not in place. In order for hotel business to increase performance, the critical ... -
The effect of project management leadership on performance of compassion international projects in Kitui County, Kenya
(Kenyatta University, 2018)Despite advances in project management methodologies many projects continue to fail. A project’s success or failure is in part, contingent on effectively managing the constraints of scope, time, costs, and quality ... -
Sustainability of water, sanitation and health projects implemented by African Medical and research foundation in Nairobi city county, Kenya
(Kenyatta University, 2017)Sustainability of community based and managed water sanitation and health projects in Kenya remains a challenge. In spite of efforts to improve ownership of water sanitation and health projects to the communities for ... -
Strategy practices and performance of Kenya union of savings and credit co-operatives limited
(Kenyatta University, 2018)The purpose of this study was to investigate the relationship between strategic practices and performance of KUSCCO. While the purpose of KUSCCO is to mobilize SACCOs to become affiliated to it hence the increase in saving ... -
Strategy implementation and organizational performance of private security companies Nairobi, Kenya
(Kenyatta University, 2017)Strategic management is one of the major steps that private security companies can take to address the challenges they face in enhancing their competitive position. There still exists a gap as far as strategy implementation ... -
Strategy implementation and organizational performance among institutions of higher learning in Kiambu County
(Kenyatta University, 2018)Institutions of Higher Learning (IHLs) have experienced exponential growth in the past five years due to the rise in student enrollment. This trend has caused a lot of competition amongst these institutions, both public ... -
Strategic response and performance of Sarova hotels in Nairobi and Mombasa counties, Kenya
(Kenyatta University, 2017)Organization performance has become a great concern for managers in this competitive environment with most organizations recording a decrease in their performance, as most of the managers are now focusing on the end ... -
Strategic planning and implementation of constituency development funded projects in Njoro constituency, Nakuru County, Kenya
(Kenyatta University, 2018)The Njoro constituency fund caters for six wards namely Mau Narok, Mauche, Kihingo, Nesuit, Lare and Njoro Wards. The CDF project implementation has had diverse challenges. For example, the auditor general noted that the ... -
Non-financial balanced scorecard perspectives and service quality in commercial banks in Thika town, Kenya
(Kenyatta University, 2018)Quality in servicing customers is an important marketing construct for banks. In today's turbulent economic environment service quality is an invaluable asset that banks should manage in order to survive and gain a ... -
Project management practices and implementation of information technology projects among selected commercial banks in Kenya
(Kenyatta University, 2017)Projects in commercial banks are directed towards serving customers more efficiently and effectively and reduce costs for the banking institution. However, a number of projects in the Kenyan banking industry show that ... -
Performance and sustainability of community water supply projects in Kipkelion East Constituency, Kenya
(Kenyatta University, 2017)The key objectives of this research project was to determine the effects of performance and sustainability factors of the Community Water supply projects e.g., government funding, staff management, modern technology, ... -
Monitoring and evaluation practices and performance of global environment facility projects in Kenya, a case of United Nations environment programme
(Kenyatta University, 2018)The Performance of Global Environment Facility Projects have not been up to predetermined standards in various aspects. For this reason, Institutional Monitoring and Evaluation (M&E) practices are spurred by demand for ... -
Management practices and project outcomes of selected projects at catholic churches in Nakuru County, Kenya
(Kenyatta University, 2017)For a long time, the Catholic Church, Nakuru Diocese has been facing the challenge of not achieving intended goals of their projects due to the over runs in time and budgets in most Catholic Churches’ projects, it become ... -
Management practices and implementation of strategic change in selected government ministries in Kenya
(Kenyatta University, 2018)Strategic change management entails thoughtful planning, sensitive implementation and above all consultation with, and involvement of the people affected by the change.The purpose of this study was to assess the management ... -
Implemented strategies on organizational performance of Kenya highlands savings and cooperative society limited in Kericho County, Kenya
(Kenyatta University, 2017)Globally most of the businesses are exploiting areas where they can improve performance in the organization.SACCOs have been facing challenges from competition from commercial banks and limited resource. Based on ... -
Kenyan banking discourse: Structure, Strategies and their effects on Banking interaction
(Kenyatta University, 1996-09)This study explores the structure of Kenyan banking discourse. In addition, it outlines those discourse strategies that the interactants apply in their conversations and the effects that they have on banking interaction. ... -
Determinants of government human resource information system adoption in ministries in Kenya
(Kenyatta University, 2013)There have been 42 Ministries in the Kenyan coalition government during the years . 2008-2013. The Government Human Resource Information System is one of the major egovernment projects that have been implemented as part ... -
Determinants of effective supply chain management performance in road construction projects in Kenya
(Kenyatta University, 2015)This study aimed at assessing the determinants of supply chain management performance in road construction projects in Kenya. For the purpose of this study the researcher aimed at establishing a conceptual model linking ... -
An Investigation of the Effects of the Alternative Business Channel Diversification Strategies on the Performance of Equity Bank Branches in Nyeri County
(Kenyatta University, 2015-03-20)Use of technology and keeping track with updated technology enables an organization to compete favorably in the competitive market. Alternate business channels can give financial institutions superior competitive advantage. ...
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