Information Systems Implementation and Performance of Floricultural Firms in Nairobi Metropolitan, Kenya
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Date
2022-04
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Kenyatta University
Abstract
Floricultural sector in Kenya has been a key contributor to the economic growth though
it has not performed optimally as compared to other global floricultural firms. Floricultural farming
was introduced in Kenya by Europeans in 1960s.The demand for the Kenyan floricultural
sector products has increased and this has made the local farmers to join the sector. From the
literature, it is evident that the performance of this sector was not doing well due to failure on implementation of information’s systems which could help in cutting down the cost of operation. The performance of floricultural firms can be significantly improved through an Information system that supports long-term improvements in terms of productivity, firm efficiency, and effectiveness. The specific goal of this study was to determine the information
systems implementation factors, and floricultural firms’ performance in Nairobi metropolitan.
In order make a clear, consistent outcome in this study, the researcher used the Technology
Acceptance Model and Diffusion of innovative. Additionally, empirical literature was used in
this study to exemplify the need. The Study utilized a descriptive research design. Additionally,
stratified random sampling was utilized in selecting firms from the sample size of 170
floricultural firms. The study narrowed down to 51 firms. The researcher collected primary
data using structured questionnaire, which were distributed to the selected sample size. The list
of the flowers firms was obtained from the Kenya flower council (KFC) website which a
Kenyan certification for flower firms in Kenya. The target population comprised 51
floricultural firms of the total population in Nairobi Metropolitan. Data analysis included
quantitative techniques for this research performed using multiple regression and descriptive
analysis. The study results indicates that most of the floricultural firm’s management level was
mainly male dominated. The study concluded most respondents agreed that top management
should allocate enough financial resources select the best vendors who are involved in
implementation of the outsourced information systems. Additionally, organization structure
was not composed of the information systems expert and should be emphasized when
implementing information systems to enable the firms to optimize the performance as majority
of the respondent agreed that this was not the case. Majority of the respondent were neutral
about the contribution of the technology infrastructure to the performance of the firm.
Information systems security plays a critical role in all sectors and as such, floricultural sector
should also ensure that their information system security is guaranteed as majority of the
respondents agreed that a single breach of information security could affect the performance
of the firm. The multiple linear regression analysis results showed that Information system
security and top management support to be the significant factors respectively, while
organization structure and technology infrastructure were not significant respectively. From
the results the researcher concludes that the top management should support training and
provision of the required financial support to be the most important aspect driving the
performance of the floricultural sector. Moreover, Information systems security trainings
should be emphasized and provide the required skilled workforce in managing the IS security.
The study further recommends that for performance of the floricultural firms to remain
competitive, the management should consider supporting the trainings of information’s
systems and security of the systems.
Description
A Study Project Submitted to the Business School in Incomplete Fulfilment for the Award of the Master’s Degree in Business Administrations (Management Information Systems) of Kenyatta University, April, 2022