Effects of knowledge sharing on organizational growth: a case study of Kenyatta National Hospital, Nairobi County, Kenya
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Date
2025-11
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Kenyatta University
Abstract
This study aimed to investigate the impact of knowledge sharing and organizational growth of Kenyatta National Hospital, with the following research objectives: To determine types of knowledge sharing, to assess the strategies employed for knowledge sharing, to evaluate the avenues used for knowledge sharing among the staff, and to identify the challenges associated with knowledge sharing at Kenyatta National Hospital. The study was guided by the Healthcare Knowledge-Sharing Model and employed a descriptive survey research design. The target population consisted of 200 respondents, and a sample size of 133 was utilized. Respondents included 100 hospital staff members, comprising 5 doctors, 70 nurses, 5 laboratory technicians, 6 pharmacists, 7 clinical officers, 3 human resource officers and 4 nutritionists, as well as 100 patients. Data collection primarily relied on structured questionnaires and interview guides. Content validity confirmed the instrument's validity, and a Split-half reliability test yielded a Cronbach's alpha coefficient of 0.7, indicating instrument reliability. Data analysis was performed using Statistical Package for Social Science (SPSS) version 20. The quantitative data underwent comprehensive analysis, encompassing descriptive and inferential statistical techniques. Descriptive statistics included calculating frequencies, percentages, means, and standard deviations, while inferential statistics involved the utilization of correlation and multiple linear regression methods. Qualitative data underwent thematic analysis. The relationship between the dependent and independent variables was assessed using the Pearson Product Moment Correlation Coefficient and regression analysis. This study holds great significance as it addresses the critical issue of knowledge sharing and its impact on organizational growth, particularly within the context of hospitals and, more specifically, Kenyatta National Hospital. It also contributes to the integration of theories related to knowledge sharing and organizational growth. The study's findings indicated that the primary types of knowledge shared at the hospital include explicit knowledge sharing and, organizational knowledge sharing. The strategies employed for knowledge sharing consist of official and easily understood methods, such as notice boards, staff meetings, and memos. The preferred avenues for knowledge sharing are staff preparation rooms, mentoring and training by experienced coworkers, staff meetings, and specialized departments dedicated to facilitating the exchange of knowledge. In conclusion, the type of knowledge shared, strategies for knowledge sharing, avenues used for knowledge sharing, and challenges associated with knowledge sharing all significantly affect organizational growth
Description
A research project submitted in partial fulfillment of the requirements for the award of the degree of Master of Science (Library and Information Science) of Kenyatta University, November 2025
Supervisor.
Dr. Wekalao Namande