Work Environment Strategies and Employee Job Performance in Jubilee Insurance Company in Nairobi City County Kenya
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Date
2025-03
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Publisher
Strategic Journals
Abstract
Challenges faced by underperforming employees in the insurance industry in Kenya might encompass a
saturated market, intense sales goals, restricted opportunities for career growth, and inadequate backing
from leadership. Furthermore, individuals with low productivity levels could encounter difficulties in grasping
and conforming to evolving legal obligations and adherence standards, along with upholding a favorable and
polished reputation within the sector. Therefore, the present study sought to investigate the effects of work
environment strategies on employee job performance in Jubilee Insurance Company in Nairobi City County
Kenya. The study was guided by expectancy theory, equity theory and reinforcement theory. Descriptive
research design was employed in this study. The unit of analysis was Jubilee Insurance Company and the unit
of observation was 96 employees from comprising of 10 HR managers and 86 other staff. A census of 96
respondents was conducted. Data was gathered through the use of a semi-questionnaire. To test the
dependability of research tools, questionnaires were tested on 9 respondents from Madison Insurance
Company in Nairobi City County, Kenya. Content validity and face validity was used to assess the validity of
the questionnaire. Chronbach alpha test was used to test reliability of the questionnaire. Quantitative data
was analyzed using descriptive statistics such as mean and standard deviation. Furthermore, inferential
statistics like correlation and regression analysis was employed to investigate the connection between
variables and the extent of their influence on each other. The study results were displayed through tables and
figures. The work environment, training and development, incentives and performance management were
found to have a positive significant influence on the employee job performance in Jubilee Insurance Company
in Nairobi City County Kenya. The study concludes that a positive workplace fosters high morale among
employees, leading to increased job satisfaction and encourages teamwork and collaboration, which can lead
to improved service delivery. It also recommended that the company should invest in ergonomic furniture and
equipment to reduce physical strain and discomfort on employees
Description
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Citation
Adhiambo, B. O., & Makhamara H. F. (2025). Work environment strategies and employee job performance in jubilee insurance company in Nairobi City County Kenya. The Strategic Journal of Business & Change Management, 12 (1), 248 – 260. http://dx.doi.org/10.61426/sjbcm.v12i1.3184