RP-Department of Business Administration

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Effects of Access to Banking Services on Financial Performance of Grocery Vendors at Kapsabet Municipality Market in Nandi County, Kenya
(International Journal of Social Science and Humanities Research, 2023-11) Edith K. Jebitok; Eddie Simiyu
According to the laws and regulations of the Nandi District Government, SMEs are prioritized. However, the lack of sufficient working capital, relevant technological capabilities and global market access prevents these SMEs from realizing their full potential. The purpose of this research was to find out how the financial performance of grocery sellers at the Kapsabet Municipality Market in Nandi County, Kenya, was affected by their ability to access banking services. A descriptive research design was used for this investigation. The study focused on 1000 grocery vendors at the Kapsabet Municipality Market in Nandi County, Kenya. As of December 2019, the Nandi County Government had registered 1000 vendors as grocery providers. These vendors included 231 clothes, 182 beverage, 238 service, and 226 curio sellers. There were 286 respondents in the sample. The respondents were divided into two groups using the stratified sampling method: wholesale dealers and retail traders. Respondents were selected by basic random selection from these groups. 335 persons made up the sample. Questionnaires were used to collect data for the study. A questionnaire with 33 respondents who were excluded from the final data collection system was evaluated in order to determine the validity and reliability of the questionnaire item. Descriptive statistics like descriptive and standard deviations were used to assess and portray quantitative data in the form of tables, charts, and bar graphs. The study employed inferential statistics, including multiple regression analysis and correlation analysis, to ascertain the interaction between the variables. A strong and favorable correlation was observed between the financial performance of grocery merchants at Kapsabet Municipality Market and their access to banking services. According to the study's findings, consumers who have access to banking services may easily make payments at retail establishments or withdraw cash. They can also readily apply for loans to increase their company's financial capacity, which they then pay back at a fair interest rate. Therefore, the study recommends that the county government foster an environment that is favorable to the establishment of banks and other financial institutions, as well as educating grocery stores about the value of using bank services. These actions will help to mitigate access issues and lower transaction costs and agency problems. Possess laws that are favorable to small business leasing, factoring, equity, banking, and credit guarantee programs
Work Environment of Housekeeping Employees on Job Performance, in 3-5 Star Hotels in Nairobi City County, Kenya
(AJOEI, 2024-07) Owiti, Rose Adhiambo; Wandolo, Monica; Kinuthia, Teresa
Purpose of the Study:The purpose of the study was to ascertain the influence of work environment on employees’ achievementin thehousekeeping department of chosen 3-5 star hotels in Nairobi City County Kenya. This was done to propose the most comfortable and satisfying work environment for hotel employees to put maximum performance that will outshine their competitors. Statementofthe Problem:Work environment is a major hospitality concern globally. It affects the hotel industry because it is distinct from other industries and also has its own culture. In Nairobi, Kenya, star rated hotels are linked to housekeepers’ musculoskeletal disorders, allergic reactions to chemicals and work overload. This is due to poor health and safety conditions, lack of adequate equipment and facilities, and harmony at workplaceMethodology: Descriptive surveywas used and qualitative and quantitative research approacheswere adopted.3 -5 starhotels were targeted and targeted respondents were top management and housekeeping staff. Data was collected using questionnaires and interview guideswhich were issued to 168housekeeping employees.Resultsof the Study:The study found that while most of the respondents had safe and hygienic workplaces, their jobs were not stressful and they did not work for long hours,some areas needed improvement like drainage blockages, old buildings compromising safety, lackof fire extinguishers in case of fire and inadequateenvironmental strategies in some hotels.Policy Recommendation:The study recommended that employee health and safety should be enhanced through initiatives like regular health check-ups, ergonomic adjustments, and proper safety training.
Competitive Advantage Practices and Performance of Commercial Banks in Nairobi County Kenya
(International journal of Business Management, 2023) Kinoti, Purity Karwitha; Bett, Shadrack
Over the recent years, competition in the Kenyan banking industry has increased, resulting to various banks adapting key practices to increase their competitive advantage. Hence, this research focused on the competitive advantage practices and performance of commercial banks, in Nairobi County Kenya; a case of Equity Bank, Kenya Commercial Bank, Absa and Family Bank. Over the recent past, the performance of commercial banks has been influenced by different factors such as liquidity, capital inadequacy and the efficiency of operational costs. The study’s objective was; to find out how differentiation strategy, innovation, focus strategy and cost leadership. Some of the theories applied include porters five forces, resource-based view, stakeholder, and balanced scorecard model. The research applied a case study method, with detailed questionnaires which examines the respondents on practices used by Commercial banks in Nairobi County. Also, it examined on how such practices enhance performance in the county. The summary of the regression model correlation coefficient explains the interdependence between the independent variables, differentiation, focus strategy, cost leadership, innovation and the dependent variable, which is performance. Key respondents of this study were employees and customers of the sampled Commercial banks in Nairobi County, with a focus of Branch managers, regional managers and departmental managers. Data was collected using questionnaires, with open ended questions. Reliability test was undertaken, and analysis done through multiple regression and inferential statistics. The expected outcome is that the four main practices would become useful to Equity Bank management, future researchers, and the government. The study concluded that commercial banks use differentiation strategy to provide customers with something unique, different and distinct from items their competitors may offer in the marketplace. Innovation plays a key role in introducing novelty to existing product lines or processes, leading to increased market share, revenue, and customer satisfaction. Focus strategy identifies the market segments where the bank can compete effectively. Implementing Cost Leadership Strategy creates a different market size for each product and each industry. The study recommended that the commercial banks need to produce or design extremely unique or distinctive products or services that create increased value for the consumer. Commercial banks should ensure that they truly understand their customers’ needs; establish collaborative relationships with their business partners, allocate resources for training and development etc. The commercial banks should use customer satisfaction ratings from past months what led to high scores, and what could use improvement so as to develop a proper focus strategy and also consider the demographics of their current clientele.
Competitive Strategies and Performance of Deposit Taking Savings and Credit Cooperatives in Meru County Kenya
(The Strategic Journal of Business & Change Management, 2023) Kathimuuri, R.; Kiiru, D.
This survey determined how competitive strategies affect the performance of Meru County's savings and credit cooperative societies in Kenya. Descriptive research design was applied where a census of 14 Meru County’s deposit taking savings and credit cooperatives in Kenya and 308 respondents was used. The employment of random stratified sampling was applied to select board of directors, senior management, middle level management, and other employees. A sample of 92 respondents was selected using 30% of the target population. Primary data was gathered using both closed and open-ended questionnaires. The instruments were examined for reliability using test-retest method and expert opinion while. An expert's opinion was used to evaluate the content validity. To analyze the data, both descriptive (mean and standard deviation) and inferential (correlation and regression) statistics were applied. The study is relevant to investors who want to invest in savings and credit cooperative societies, management in making informed decisions, scholars whereby it formed basis for further research and policy makers in coming up with policies that enhance savings and credit cooperative performance. The discoveries of the investigation demonstrated that cost leadership strategy positively affected performance significantly; differentiation strategy significantly affected performance positively; focus strategy affected performance positively in an insignificantly; while innovation strategy negatively affected savings and credit cooperative performance insignificantly in Meru County, Kenya. The research suggested that the cost leadership strategy be increased in order to boost the savings and credit cooperative societies’ performance in Meru County, Kenya. Therefore, the management of the savings and credit cooperative societies should endeavor to increase the amount of resources channeled into the training of leaders to optimize their managerial potential for optimum growth of the savings and credit cooperative societies.
Influence of Retrenchment Strategy on Performance of Sameer Africa in Nairobi City County, Kenya
(International Journal of Management and Commerce Innovations, 2023-10-04) Mengo, Doris Mueni; Obere, Eliud
The entry of new competition from imported tires and independent suppliers has had a significant impact on operating costs in Sameer Africa. This impact has manifested itself in the form of lower sales volumes leading to lower profits. This study examined the influence of retrenchment strategy on performance of Sameer Africa in Nairobi City County, Kenya. The study applied a descriptive research design. The unit of analysis was Samer Africa in Nairobi City County, Kenya, and the unit of observation was 630 employees drawn from the following departments; Sales and Marketing, Operations, Human Resources, Information and Technology, Imports and Clearing, Audit and Risk Management. Proportional stratified sampling was used in the study to select samples from various subsets of the target population in order to ensure adequate representation of all cases. Simple random sample selection was used to select the sample size of 245 respondents. With the help of a semi-structured questionnaire, primary data was gathered. The questionnaire was piloted on 25 respondents from the same organization who weren't part of the main study in order to test its validity and reliability. The means and standard deviations of descriptive statistics were used to analyze quantitative data. The data were presented using tables and graphics. Correlation analysis and multiple analysis were used in inferential statistics to ascertain the relationship between the independent and dependent variables. The study discovered that the performance of Sameer Africa in Nairobi City County, Kenya, is positively and significantly impacted by reemployment strategy. The study concluded that retrenchment is a cost-management strategy that removes goods and services from the market and lessens competition. The study recommended that the management of the company can for divestment strategy is the case of severity of competition and the inability of the organization to cope with it.
Risk Management Practices and Performance of Real Estate Construction Projects in Nakuru County, Kenya
(Stratford Peer Reviewed Journals and Book Publishing, 2023-11) Isack, Hassan Hanaba; Chege, Perris
Real estate development performance in Nakuru Countycontinuously deteriorates, as evidenced by rising vacancy rates in outdated office buildings, restrained consumer spending due to the difficult economic climate, and competition from unofficial retail spaces in some submarkets. The study aimed at finding out how risk managementpractices influence the performanceofreal estate construction projects in Nakuru County.The research determinedhow technical risk management practices, financial risk management practices,market risk managementpractices and operational risk managementpracticesaffect the performance of real estate construction projects inNakuru County. This research useda mixed-method studydesign with a population target of 45 ongoing and 25 completed real estate projectsin Nakuru County. Usingstratified simple sampling technique, asample size of 25 ongoing and 15 completed real estate projects were selected. Thestudy was affixedon strategic planning theory, Decision theory and risk/uncertainty bearing theory. The researcher used questionnaires to obtain data and suggestionsfrom the respondents. Apilot study to assess the research instruments' accuracy and dependabilitywas conducted in Nairobi County.The research utilized Cronbach's alpha to calculate the reliability coefficient of the questionnaires.Cronbachvalue greater than 0.7 wasconsidered reliable.The gathered data was cleaned, coded, and accuracy checked for ease of analysis, and then subjected to descriptive analysis involving the calculation of mean, frequency distribution, and standard deviation.Using Pearson correlation analysis, the relationship between the dependent and independent variables was evaluated.Regression analysis was done using the analysis of variance technique (ANOVA).The study found that technical, operational, market, and financial risk management practices each had positive and substantial impacts, indicated by regression coefficients of 0.451, 0.313, 0.531, and 0.273, respectively. Further, the study established that these practices are crucial in managing various risks effectively, demonstrating their significant role in overall risk management strategies..Constructedfromthe study findings, thisstudy recommends thatthe Kenyan governmentshould review all of the approvals that real estate developers need,formulate policies that regulate the construction sector by ensuringthat real estate developers demonstrate their creditworthiness on their expected investments before granting any licenses.In addition, realestate developers should be encouraged to take advantage of staff empowerment through professional bodies that equips managers through risk managementcourses. Lastly, future studies conducted should concentrate on other risk variables not included in this study including legal and environmental risk management practices.
Efficiency and Total Factor Productivity Growth of Public Chartered Universities in Kenya
(AJOEI, 2024-10) Ogechi, Vincent Ogaro; Gachanja, Paul M.
Purpose of the study: The study aimed at assessing efficiency and growth in productivity of public universities in Kenya from 2017/2018 to 2021/2022 academic years. Problem statement: University education is critical in economic development. Public universities are funded by government. Despite of their importance, Kenyan public universities face huge funding gaps which have affected their efficiency and productivity over time. Methodology: The study employed the Malmquist Index to evaluate total factor productivity growth of public chartered universities in Kenya. Additionally, a two-stage Data Envelopment Analysis was used to determine the technical efficiency of these institutions. Findings: The study found out that average TE score of 31 DMUs was 0.760. Out of the 31 public universities only 11 public universities were found to be technically efficient. The DMUs recorded a mean TFP growth of 0.018 representing a decline by 98.2%. TFP change was driven more by technical progress. Employee cost negatively affected technical efficiency while other variables positively influenced efficiency. Conclusion: The study concluded that the public universities experienced negative growth in total factor productivity and overall, they were technically inefficient. Recommendations: The study recommends that public universities should strive to improve their performance by 24% without altering their current input levels, while the government should rationalize staffing and increase funding to address financial challenges. Policymakers should prioritize efficient resource allocation strategies and set targets for monitoring efficiency changes in universities over time. Additionally, universities should be encouraged to develop innovative ways of generating internal revenue to supplement their income, given the current financial constraints.
Stakeholder Management and Performance of Projects in Humanitarian Organizations in Nairobi City County, Kenya
(AJOEI, 2024-10) Mukundi, Candita Njeri; Ondara, Alfayos
Statement of the Problem: Humanitarian organizations in Nairobi City County play a crucial role in the social and economic advancement of poor and low-income residents. However, the impact of stakeholder management on the success of these organizations' programs needs to be better understood. Purpose of the Study: This research aimed to determine how stakeholder management influenced the success of humanitarian organizations' programs in Nairobi City County. Research Methodology: The study employed a holistic approach with a descriptive research design, targeting 201 humanitarian NGOs in Nairobi. Using stratified and purposive sampling, 354 respondents were selected. Data was collected through structured questionnaires and analyzed using SPSS, applying multiple linear regression models and both descriptive and inferential statistics. Findings: The study revealed strong positive correlations between project performance and stakeholder interests (r = 0.848), project communication (r = 0.879), stakeholders' participation (r = 0.729), and conflict management (r = 0.819). These factors collectively accounted for 88.4% of the variance in project performance, with all variables showing significant positive impacts. Conclusion: The research concluded that stakeholder interests, effective communication, stakeholder participation, and conflict management have strong positive correlations with project performance in humanitarian organizations in Nairobi City County. Recommendations: It is recommended that projects focus on aligning stakeholder interests with project goals and adopt a solid communication plan to enhance performance.
Strategic Management Drivers and Performance of Level Four and Five Private Hospitals in Mombasa County, Kenya
(IAJEF, 2024-09) Nyungu, Lillian Mwaka; Wainaina, Lawrence
Healthcare quality for private hospitals in the county has been a sharp focus and hence the growth rate has declined at 5.2% in 2018, 3.5% in 2019, 2.3% in 2020 and 1.7% in 2021. It is in this regard that the researcher seeks to examine the effect of strategic management driver on the performance of level four and five private hospitals in Mombasa County. The study was based on the following specific objective: To determine the effect of strategic technology orientation on the performance of level 4 and 5 private hospitals in Mombasa County, Kenya. To underpin the study, survival-based theory and Deming’s theory of quality management were used. The study adopted a cross-sectional research design and targeted 261 employees from top and middle level management from eight level five and four private hospitals: Mombasa Hospital, Premier Hospital, Pandya Hospital, Aga Khan Hospital, Jocham Hospital, Sayyida Fatima Hospital, Avenue Healthcare Hospital and AAR Hospital. The study used Yamane’s formulae to determine a sample of 158 employees from the eight hospitals. The study used structured questionnaires to gather primary data from the employees which was analysed using SPSS version 26, where descriptive and inferential statistics was used, and the results presented in the form of tables. Before conducting the main study, a pilot study was conducted among 16 employees of level five hospital in Nairobi County to examine reliability and validity of the research instrument. Out the 158 questionnaires distributed 119 questionnaires were returned. Strategic technology orientation has an unstandardized coefficient (B) of .653, with a standard error of .101. The t-value of 6.465 and a significance level (pvalue) of less than .001 (.000) suggest that strategic technology orientation has a statistically significant positive impact on hospital performance. Strategic technology orientation emerged as a critical factor, highlighting the importance of adopting advanced technologies and fostering a culture of continuous learning and innovation within hospital operations. For hospital administrators, the practical implementation of advanced technology stands out as a cornerstone for improving operational efficiency and patient care. On the policy front, recommendations include the development and enforcement of comprehensive quality standards for hospitals. For hospital administrators, the practical implementation of advanced technology stands out as a cornerstone for improving operational efficiency and patient care. By incorporating electronic health records, telemedicine, and digital health solutions, hospitals can offer more accessible, efficient, and effective healthcare services. Additionally, adopting a patient-centered approach is vital.
Owners’ perceived transaction value and profitability of selected small medium enterprises in Machakos Town, Kenya
(iajournals, 2024-10-23) Muriuki, Vivian Nyokabi; Mbuva, Geoffrey
Small and Medium Enterprises are pivotal economic contributors in any economy. Be it an upcoming or developed one. However, the conceptual linkage between SME owners’ perception of digitized transactions and the profitability of this nature of firms remains a puzzle in the academic arena. This study evaluated the effect of SME owners’ perception of digital transactions on the profitability of SMEs in Machakos County. More specifically, this inquiry aimed at determining the effect of SME owners’ perceived transaction value on the profitability of SMEs in Machakos County. The study was underpinned by the following two theories technology acceptance theory, and profit maximization theory. The study used causal research design. The 4,136 SMEs operating in Machakos Town represented the study population where stratified, convenience and simple random sampling methodology was used to select the sample size which was 414 SMEs. To collect data, a drop-and-pick approach was relied upon whereby all the structured questionnaires were distributed to research participants who were the owners or top officials of the SMEs. To analyze the data collected the researcher relied on both descriptive and inferential approaches. The research findings portrayed that SME owners’ perceived transaction value had statistically significant effect on profitability of selected SMEs in Machakos Town, Kenya. To the top management of SMEs in Machakos Town, the research findings will aid them in decision making process such as giving preeminence the dimension of digital transactions as compared to manual approaches for innovation evolution is already up and running in the whole world which is more efficient and effective in executing most of the business transactions. The government agencies involved in promoting the wellbeing of SMEs such as Micro and Small Enterprises Authority (MSEA) will be guided in policy making process of creating of an enabling environment for SMEs. The study outcome will be beneficial to FinTech service providers to recognize the advantages and drawbacks of the online products they supply to their clients such as SMEs so as to tailor make them fully to ensure customer retention in future which will guarantee sustainable profitability amongst SMEs.
Empirical Analysis of Core Competences and Performance of Star Rated Hotels in Nairobi City County, Kenya
(International Journal of Humanities Social Sciences and Education, 2023) Kariuki, Jane; Kinyua, Godfrey Muigai; Waithaka, Paul
The hotel industry in developing world has been promoting economic growth and providing jobs. In the Kenyan context, there has been great variation in firm performance of hotels with some exhibiting exceptional performance and other performing miserably and others closing down. Although core competences have received attention equally scholarly and in practice, its effect on star rated hotels remains uncertain. Specifically the study determines the effect of customer focus competence on firm performance of star rated hotels in Nairobi City County, Kenya. Underpinning theory of study independent and dependent variables were resource-based view theory and balance score card model. The study utilized positivism philosophy. Descriptive and explanatory research design was used. Moreover, the study utilized multistage sampling and stratified sampling to select the respondent of the study. The target population was 112 star rated hotels in Nairobi City County with a sample sizes of 217 managers who were interviewed for the study. The study employed a semi-structured questionnaire to collect primary data. Content, construct, and criterion-related validity was tested, while the study reliability was assessed through a Cronbach alpha coefficient achieving a threshold at 0.749 that assured the reliability of the questionnaires. Descriptive and inferential statistics were employed to analyze data. Inferential analysis was used in investigating the direct effect of core competences and firm performance of star rated hotels Nairobi City County.Descriptive statistics used mean standard deviation to explain data characteristics and inferential statistics used regression in testing the effects of variables on firm’s performance. Qualitative data was analyzed using themes presented in narrative form. Findings were presented in form of tables and charts.The study illustrated that customer focus competence had a statistical significant effect on the Performance of star rated hotels in Nairobi city county, Kenya. The study revealed that customer focus competence was key in satisfying customers’ needs, attracting new customers, repeated purchase and increased profit. Consequently, customer focus competence was important in handling guest complaints with professionalism, providing better customer care service. In addition, activities related to managing customer problems, giving customers attention and customer services skills were applicable in the hotels. This means that managers should invest and put emphasis on customer focus in improvement n customer services and providing quality services as to a greater extent they are drivers of performance.
The Moderating Effect of Environmental Turbulence on the Relationship between Core Competences and Firm Performance of Star Rated Hotels Nairobi City County, Kenya
(International Journal of Managerial Studies and Research, 2023) Kariuki, Jane; Kinyua, Godfrey Muigai; Waithaka, Paul
The hotel industry in developing world has been promoting economic growth and providing jobs. In the Kenyan context, there has been great variation in firm performance of hotels with some exhibiting exceptional performance, other performing miserably and others closing down. Although core competences have received attention equally scholarly and in practice, its effect on star rated hotels remains uncertain. Specifically the study investigated the moderating effect of environmental turbulence on the relationship between core competences and firm performance of star rated hotels Nairobi City County. Underpinning theory of study independent and dependent variables were core competence theory, balance score card model and moderating variable was anchored on contingency theory. The study utilized positivism philosophy. Descriptive and explanatory research design was used. Moreover, the study utilized multistage sampling to select the respondent of the study. The target population was 112 star rated hotels in Nairobi City County with a sample sizes of 217 managers who were interviewed for the study. The study employed a semi structured questionnaire to collect primary data. Content, construct, and criterion-related validity was tested, while the study reliability was assessed through a cronbach alpha coefficient achieving a threshold at 0.749 that assured the reliability of the questionnaires. Descriptive and inferential statistics were employed to analyze data. Descriptive statistics used mean standard deviation to explain data characteristics and inferential statistics used regression in testing the effects of variables on firm’s performance. Qualitative data was analyzed using themes presented in narrative form. Findings were presented in form of tables and charts. The study revealed that environmental turbulence had significant moderating effect on firm performance. Competition was found to be very intense among these hotels. This implies that hotels are required to develop a strategy to deal with stiff competition. The implication is that the hotels should advance a strategy in dealing with environmental turbulences.
Stakeholder Management Strategies and Its Influence on Performance of Telecommunication Firms in Kenya
(IJECM, 2023-07) Simiyu, Priscillah K.; Murigi, Elishiba
The purpose of this study was to assess stakeholder management strategies and how they affect the performance of telecommunication companies in Kenya. This is because of the telecommunications sector`s significance in communication, GDP contribution, monetary possibilities thru cellular cash agents, facilitating monetary activities, and facilitating the availability of cellular cash and net services. This study’s precise objective was to assess the outcome brought by use of defensive strategy on the performance of Kenyan telecommunications firms. Stakeholder theory was used as study theories with an explanatory research design. Employees of Safaricom Kenya Limited, Airtel Kenya Limited, and Telkom Kenya were the chosen target populations in the Nairobi Region. There were a total of 209 respondents with a sample 137 respondents obtained by cluster sampling and simple random sampling. Questionnaires were used to collect data. To examine quantitative data, descriptive records which include percentages, frequencies, mean, and widespread deviation was used. Multiple regression model was used to check the connection among variables and their affect on one another. The study findings indicated that defensive strategy (β = 0.263; p<0.05) was a significant factor that influence performance of telecommunication companies in Kenya. It was therefore concluded that there is a significant relationship between stakeholder management strategies and the performance of telecommunication companies. The study recommends that the government should come up with a policy requiring firms to means of monitoring the situation and do not maintain status quo in order to improve performance. Telecommunications companies should make sure that their strategies are regularly monitored to improve performance, that they develop training programs with their stakeholders to improve the quality of their products, that they work cautiously together, that they follow influence rules, that they concentrate on the transaction process and support relationships with their stakeholders, and that they take stakeholder involvement into consideration to improve operational performance.
Product Innovation Strategy and Operational Performance of Kenya Breweries Limited, Nairobi City County, Kenya
(SJBCM, 2023-01) Muriuki, M.; Makhamara, M.
Product innovation product provides opportunities for enhancing operational performance in any given organization world wide. Kenya Breweries Limited which is categorized under the manufacturing industry in Kenya, has been operating in an increasingly competitive, highly regulated and dynamic market. Therefore, the company formulated strategies aimed to ensure the operational efficiency of the firm. However, despite the adopted measures, Kenya Breweries Limited still faces operational challenges which include; inflation impacting operational costs, managing overheads due to the increased number of employee requirements, adopting to modern operations due to high skills requirements, high costs of investing in green energy capital, shifting service demand requirements and diminishing returns from process enhancements. The company also is facing increasing levels of competition in the beer sector marked by illegal brewers as well as new local and international start-ups businesses. The main aim of this study therefore, was to investigate the effect of product innovation strategy on operational performance of Kenya Breweries based in Nairobi City County, Kenya. The study was anchored on porter’s generic competitive theory and diffusion innovation theory. In the research design, descriptive survey was most preferred methodology for this study. Further, the unit of observation was 382 employees. Primary data was collected by use of a questionnaire. The filled in data was then coded in SPPS for analysis where tables were used to display descriptive data. On the same, frequency distributions, numbers, mean and median values and the standard deviation of scores were also used. Thereafter, linear regression analysis, was used to draw inferences about the nature of the relationship between the independent and dependent variables. The study found that product innovation, influenced Kenya Breweries Limited operational performance to a great extent. The findings presented show that a unit increase in product innovation would lead to an increase in performance of Kenya Breweries Limited. Overall, product innovation had the greatest influence on performance of Kenya Breweries Limited. The study recommended that Kenya Breweries Limited should enhance their product innovation to provision of relevant products of the highest quality in order to sustain and expand market share.
Leadership and Work Environment Strategies on Performance of Generation Z in Kenya Power and Lighting Company in Nairobi City County, Kenya
(SJBCM, 2023-09) Oginga , A. Z.; Makhamara, F.
Kenya Power and Lighting being the major distributor of electricity in Kenya is anticipated to make supernormal profits. However, its performance has been on a decline since 2018 and this has led to lack of attractiveness leading to mass resignation of young employees. The dilemma most it faces today is how to retain this recent generation. Therefore, this study investigated the effect of leadership and work environment on performance of Generation Z in Kenya Power and Lighting Company in Nairobi City County Kenya. This study was anchored on the Human Capital Theory and Herzberg Two Factor Theory. The research adopted descriptive research design. The study population involved employees of Kenya Power and Lighting. The number of employees targeted were 200. The study used simple random sampling technique. The study obtained data through primary sources using semi-structured questionnaires. A pilot study was carried out which was done on 5% of the sample and this helped to test the validity and reliability of the research instrument. The data collected was analyzed using Statistical Package for Social Sciences (SPSS) which formulated a multiple regression model that illustrated the relationship between the independent and dependent variables. The study found that leadership and work environment had a positive significant influence on the performance of generation Z employees at Kenya Power and Lighting. The study concluded that Leaders have a profound impact on their overall work environment and that they create an atmosphere of trust and respect, which in turn fostered creativity and collaboration. Praising employees for good work can help foster a positive work environment for all. A leader needs to be able to identify potential problems early on and deal with them to avoid costly mistakes. Maintaining a level of empathy, respect and understanding between all employees can help foster collaboration and make team members heard, supported and valued at the workplace which improves work environment and hence performance.
Knowledge Conversion and the Performance of National Police Service in Nairobi City County, Kenya
(IJNRD.ORG, 2023-11) Njoki, Teresia; Ndegwa, Priscilla; Oringo, James Odhiambo
The Government of Kenya has made efforts to transform the National Police Service into a contemporary, energetic organization with the resources and expertise to meet the demands of modern policing. Despite these efforts, there have still been rising insecurity issues. More than 58% of Kenyan residents, according to a poll by Transparency International, are dissatisfied with the way that police personnel in Kenya provide their services. According to the literature, conversion-oriented knowledge management procedures are ones that focus on maximizing the value of already-existing data. The ability of the organization to organize, integrate, join, structure, assist, or distribute learning is one of the processes that enables organizational transformation into better performance. Accordingly, this study focused on assessing the influence of knowledge conversion on the performance of the NPS in Nairobi city county, Kenya. The study’s approach was guided by the organizational knowledge creation theory. The study used descriptive research approach to conduct the research. The target population comprised of police officers in sixteen sub counties in Nairobi City County with a total of 7,875 police officers. The sample size was computed using Yamane Formula, which resulted to 381 respondents. Data collection was carried out using close ended questionnaire. Descriptive and inferential statistics were utilized to examine the acquired data with the help of the SPSS version 24. The study revealed that knowledge conversion had a positive significant effect on the performance of the national police service in Nairobi City County, Kenya. This is achieved through socialization, internationalization, externalization and combination. The study recommended that the National Police Service should consider enhancing practices associated with the different elements of knowledge conversion such as externalization, combination, socialization and internalization
Adoption of Management Information Systems and Performance of Public Agencies in Mombasa County, Kenya
(SJBCM, 2023-10) Mkongoh, R. M.; Kyalo, J.
Public agencies are faced with challenges that force them to adjust or change from their normal way of doing things. This study sought to investigate the relationship between management information systems adoption and performance of public agencies in Mombasa County, Kenya. The independent variables were information infrastructure, Information flexibility, Information security and Information storage while the dependent variable was performance of public agencies in Mombasa County. The study employed descriptive research design. The target population was 535 ICT specialists from 79 public agencies in Mombasa County. A stratified sampling technique was utilized. In this study primary data was gathered using research questionnaire. The data collected was both quantitative and qualitative and it was analyzed by both descriptive and inferential analysis. The descriptive statistical tools. The researcher conducted inferential analyses including correlation and multiple regression analyses. The study found that internet connectivity and IS software are the key aspects of information Infrastructure which affect the performance of public agencies in Mombasa to great extents. Information Flexibility contributes more to the increase of performance of public agencies followed by information Infrastructure, then information Storage while information Security contributes the least to the performance of public agencies. The study concluded that utilization of information infrastructure, information flexibility, information security, and information storage have great impacts on the performance of public agencies in Mombasa County. There is need to enhance the MIS infrastructure to ensure that it caters for its purpose in the organizations. The public agencies ought to put special consideration on information flexibility within the agencies. Public agencies need to invest in secure information systems that can assure staff privacy and protection. There is need for improvement in information storage through data protection, data backup, and data accessibility. This will also increase operation, enable information to be easily transmitted, enhance team performance, coordination and communication and data protection improves information quality and hence expanded organizational responsiveness.
Strategic Resilience and Performance of Small and Medium Enterprises in the Construction Industry in Nairobi City County, Kenya
(International Journal of Science and Research (IJSR), 2023) Kwamboka, Sarah; Maina, Samuel
Firm performance has become an enormously significant focus in today’s business environment, especially by construction small and mid-size enterprises (SMEs) management. Strong performance translates into higher revenues, profits, and returns on assets, enabling the firm to invest in growth opportunities and ensure its long-term sustainability. Nairobi City County has been on the frontline to ensure SMEs in the construction sector are revamped well to be on the global map and support the country’s economic growth. However, despite the effort, 60% of the Nairobi City County SMEs in the construction sector fail to break even to make a profit, thus the need for this research aimed to investigate impact of strategic organizational resilience on how SME perform in the Construction Industry within Nairobi County, Kenya. Distinct objectives here include: To establish impact of organizational learning, adaptive resilience, planned resilience and dynamic capabilities on progression of SMEs within Construction sector of the Nairobi City County, Kenya. This study adopted a descriptive type of research design, and rooted on Resource Based View theory, the Balanced Scorecard Model and the Dynamic Capabilities theory. The target population comprised of 108 registered small and mid-size enterprises firms operating in Nairobi City County with 198 respondents comprising of site manager and project engineers. The study utilized primary data collected from semi-structured type of questionnaire. The questionnaire had both open and close-ended queries. The research supervisor examined the validity of the data instrument. Using the Cronbach’s alpha measure (α), variability was ascertained. The quantitative data that was obtained, assigned codes and fed into software called Statistical Packages for Social Scientists (SPSS Version 25) and subsequent analysis was done with descriptive statistics. The researcher used a multiple regression analysis to quantify how strongly related variables were in the study. Responses were summarized, using tables and figures, for additional analysis and for the researcher to be able to compare interesting trends. Different quantitative measures such as tabulations, percentages, and measure of central tendency (Mean and standard deviation) were applied when reporting the findings. Before then, through the normality and multi-collinearity test conducted, the Shapiro-Wilk test p-values except for the planned resilience variable, indicated that the data for organizational learning, adaptive capability, dynamic capability, and firm performance do not significantly depart from normality. Through Pearson correlation, and multi-regression analysis, organizational learning, adaptive capability, and dynamic capabilities exhibited a statistical and strong positive correlation with firm performance, while planned resilience and SMEs performance revealed a weak and non-significant value. The study however, recommends small and mid-size enterprises to embrace organizational learning. show value and promote the culture of continuous learning and improvement among its human personnel. Feedback and lessons learnt from past trainings should be incorporated actively into the current and the upcoming organizational projects. SMEs should have the capacity to not only adjust but also respond effectively to the dynamic circumstances, hurdles and the opportunities in its external environment. Moreover, SMEs should undertake proactive measures to scan emerging trends and opportunities and in turn create an environment that welcomes innovative ideas and changes that can further be explored. Position themselves in such a flexible manner that they can effectively respond to environmental dynamics through intentional creation, extension and modification of its resource base. Establish powerful stream of partnerships. Put up strategies in check to aid in sustainability of the implemented components of strategic resilience. Foster a culture of curiosity, questioning with progressive productivity within an organization. Key Performance indicators should be examined to gauge the growth of the firm in addition to any behavioral changes.
Risk Management Practices and Organizational Performance of Deposit-taking SACCOs in Nairobi City County, Kenya
(theijbm, 2023-08) Mbuguah, Charles Macharia; Namusonge, Mary
An increase in the volume of corporate failures has made risk management to be considered integral to the performance of Savings and Credit Co-operative Societies (SACCOs) in Kenya, which have been investing over the years with the objective of maximizing their wealth. Towards this end, they employ various risk management techniques to mitigate risks they face in relation to their lending activities. The purpose of the study was to investigate the effect of risk management practices on the organizational performance of deposit-taking SACCOs in Kenya, which have been facing increased pressure from microfinance institutions, commercial banks and emerging digital financial platforms for customers. This study specifically focused on the effect of credit, liquidity, and market rate risk management practices. The research adopted a descriptive design that was grounded on the balance scorecard theory and the shiftability theory of liquidity. The study focused on 44 deposit-taking SACCOs located in Nairobi City County and collected both primary and secondary data. Data was analyzed using Statistical Package for Social Scientists (SPSS) program based on descriptive, correlational and least squares regression analysis. The findings were presented using various graphical representation tools such as charts and tables. Regression results revealed that credit risk management, liquidity risk and market risk management had a positive and significant effect on the organizational performance of deposit-taking SACCOs in Nairobi County. The study recommended that SACCOs should further enhance their strategic loan screening guidelines, develop stronger strategic partnerships with credit reference bureaus, and improve loan monitoring processes. The study also recommended that SACCOs should review its interest rate risk management strategies. Further, they should explore opportunities for product diversification to enhance their market share and competitiveness. Finally, it was recommended that SACCOs should adopt a dynamically strategic approach to risk management and regularly review their risk management strategies to ensure their relevance and effectiveness in the changing business and regulatory environment.
Effect of Environmental Analysis on the Performance of Public Universities in Nairobi City County, Kenya
(Asian Journal of Economics, Business and Accounting, 2023) Nyoike, Teresia N.; Bula, Hannah Orwa
The closing of 11 local campuses of two Kenyan public universities has substantially affected their performance and viability. Even though empirical literature has shown that environmental analysis affects performance in various circumstances, most research contains scope limitations, conceptual gaps, methodological gaps, and contextual gaps. As a result, there is a paucity of empirical evidence regarding the effect of environmental analysis on performance of Kenyan public universities, a research gap that the current study filled. The primary goal of the study was to assess effects of environmental analysis on performance in Kenyan public universities. The study was underpinned on theory of performance and strategic fit theory. The study, which used a descriptive study approach, had the 168 top administration managers of Kenyan public universities in Nairobi City County as its target group from which 119 respondents were obtained the Yamane formula. The study used stratified proportionate sampling to choose participants from each university who were then identified using systematic sampling. The data was gathered from primary sources through a questionnaire, which was pre-tested for validity using content analysis and reliability to yield a Cronbach’ Alpha value of 0.881 to indicate a reliable tool. Descriptive statistics were obtained from quantitative analysis and while inferential analysis was used to generate correlation and regression statistics The study found that at 5% significance level, environmental analysis has a significant and positive effect on performance of public universities in Nairobi City County (p< 0.047; r = 0.185; β = 0.155). The study recommends for public universities in Nairobi City County to ensure that their policies should always enhance their staff to effectively apply the basic environmental analysis tools; Balanced Scorecard framework Strengths, Weaknesses, Opportunities, and Threats Analysis, Political, Economic, Social, Technical, Legal and Environment model in their environmental analyses.

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