RP-Department of Business Administration

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Credit Appraisal Procedure on Credit Accessibility among Small Scale Traders in Githurai Market, Kenya
(Strategic Journals, 2024) Chirchir, Jared Kipngetich; Jagongo, Ambrose
This study explored how credit appraisal methods affect credit access for small-scale traders in Githurai Market, Nairobi City County. The primary focus was on understanding the impact of appraisal factors, such as credit history, collateral, and income stability, on traders’ ability to secure financing. The sample included 169 small-scale traders and representatives from 9 financial institutions, including banks and microfinance institutions. The study revealed that collateral, credit scores, and business income are key determinants of credit access. Financial institutions tend to rely on traditional appraisal methods, making it challenging for small-scale traders, especially those lacking collateral or a strong credit history, to obtain loans. Qualitative findings underscored the need for financial literacy programs, simplified loan processes, and innovative credit scoring models to improve accessibility. Additionally, the study emphasized the potential of government backed initiatives and partnerships between stakeholders to reduce information asymmetry and make credit more accessible to underserved traders. Supported by the Credit Channel Theory and Information Asymmetry Theory, the study recommended updating credit criteria to include non-traditional metrics, expanding government aid, fostering stakeholder collaboration, promoting financial literacy, streamlining loan applications, and creating partnerships with technology firms for innovative solutions. Further research is suggested to investigate alternative financing options and the impact of financial literacy on credit access
Adoption of Information Communication Technology in Hybrid Working and Employee Performance in African Development Bank in Nairobi City County, Kenya
(Strategic Journals, 2024) Otieno, Daniel Onyango; Makhamara, Felistus
In light of the challenges posed by the Covid-19 pandemic and the current state of the global economy, hybrid working arrangements that combine in-person and remote work are becoming increasingly common. Employees play a crucial role in the operations of organizations, including the banking industry and the African Development Bank in Kenya, just like they do in any other sector. This research aimed to explore the effect of information communication technology, on employee performance at the African Development Bank in Nairobi City County, Kenya. The study was based on four theories and one model, namely the Technology Acceptance Model, Social Exchange Theory, Personal Environment Fit Theory, and Herzberg's Two-Factor Theory. Descriptive research design was employed in this study. 337 staff members from important divisions of the African Development Bank in Nairobi, Kenya, made up the target population. To ensure unbiased participant selection, simple random sampling was used, and stratified sampling was utilized to group respondents according to their departments. A total of 101 individuals, representing 30% of the target population, constituted the sample size. Quantitative data were generated through the administration of structured questionnaires employing a five-point Likert scale. To evaluate the research instruments, a pilot study was carried out with 10 participants, which corresponded to 10% of the overall sample. The questionnaire's reliability was determined through the utilization of the Cronbach Alpha formula, while the validity of the instruments was assessed based on input from supervisors, content analysis, and construct examination. Analysis of the data involved the application of descriptive statistics. Furthermore, to explore the connections between the variables, regression and correlation analyses were performed. The analysis of quantitative data employed both inferential and descriptive statistics, facilitated by the use of the Statistical Package for Social Sciences. The findings indicated a notable positive effect of the adoption of information and communication technology, on employee performance. The study concluded that the implementation of ICT adoption streamlines processes, improves service delivery, enhances customer engagement and fosters innovation within banking operations. In order to accommodate cutting-edge technologies like cloud computing, big data analytics, and cybersecurity measures, the bank ought to upgrade its existing IT infrastructure. Employees may experience reduced commuting time, resulting in increased focus and productivity.
Human Resource Management Practices and Employee Service Delivery in the County Government of Kitui, Kenya
(Strategic Journals, 2024) Agostinah Geoffrey; Muli, Jedidah
The general objective of the study was to0establish the0effect of0human resource0management practices on employee0service0delivery in the County Government of Kitui, Kenya. The specific objectives0of the0study were to0establish the0effect of training and development practices, performance0appraisal practices, compensation0practices and0recruitment and selection practices on employee service delivery in the County Government of Kitui, Kenya. Human capital theory, contingency theory, attraction-selection-attrition theory, and service quality theory served as the study's guiding theories. Descriptive0research design0was used for the0study. The target0population0was 2300 employees comprising of the Kitui County Government's middle management, lower-level staff, and senior level management. The sample size was 340 employees. The study0adopted a proportionate stratified sampling0technique. The study was based on descriptive and inferential statistical analysis. Multiple linear regression was used to evaluate the co-relationships as well as the effect of each of the independent variables on human resource management practices. The changes of service delivery were influenced significantly by the changes in training practices. It was also established that there was a positive, a robust and noteworthy correlation between service delivery and performance appraisal. The study concludes that effective training ensures that employees possess the necessary skills, knowledge, and competencies to perform their roles efficiently. The study concludes that compensation alone does not play a decisive role in influencing the quality or effectiveness of service delivery. Lastly, the study concludes that Effective recruitment and selection practices ensure0that the right0individuals,with the0necessary0skills, experience,0and cultural0fit, are0brought into the0organization. The study recommends0that the county0government of0Kitui should conduct regular training needs assessments to identify gaps in skills and knowledge. The County Government of Kitui should regularly monitor and evaluate performance of employees and the outcomes of recruitment and selection processes
Strategic Management Practices and Performance of Milk Processing Firms in Nairobi City County, Kenya: Case of Brookside Dairy Limited
(American Social Science Society, USA, 2024) Mwangi, Sabina Wambui; Njuguna, Reuben Kinyuru
Strategic management plays a critical role in organisations. Intense competition and other factors have necessitated applying strategic management practices in various industries. These practices focus on the factors that lead to the failure or success of different organizations. This study investigates the influence of strategic management practices and performance ofmilk processing firms in Nairobi City County, Kenya. The study employs descriptive research to collect and analyse data. This study utilises a census approach to collect data from all the respondents. Moreover, questionnaires were also utilised to gather from the respondents. The study ensured that informed consent, confidentiality, and anonymity were observed during data collection and processing. The correlation analysis findings showed that the Pearson coefficient was within the range of 0.5 and 0.8, and the correlation coefficient was 0.873, indicating that a strong and positive relationship existed between strategic management practices and the performance of milk processing firms. The findings showed that the adjusted R2 was 0.749, signifying that strategic management practices and prospects explained 74.9 % of the variations in the performance of milk processing firms. Notably, the major findings from the study indicate that strategic management practices significantly influence firm performance. Eachindependent variable in the study plays a role in the performance of firms in this industry. The study, therefore, concluded that environmental scanning, strategy formulation, strategy implementation, and strategy evaluation significantly influence milk processing firms' performance in Nairobi City Count
Impact of Work-Related Stress on Employees Performance in the Kenya Disciplined Services
(Reviewed Journal International of Business Managemen, 2022-02) Muchiri, Chege Thenya
The employees in the disciplined services are exposed to the stress outside the range of usual human experience. The operational duties of their work, by their nature, may at any time place the employees at high stress levels. In addition to the operational stressors inherent in disciplined services work especially the police, numerous studies have shown that factors related to organizational structure and climate can be an even greater source of stress for the disciplined officer. In the disciplined services, officers and staff are bound by strict difficulties in managing their occupational role. Without effective stress identification mechanisms as well as stress management programs, stress can have detrimental impact on staff and organizations performance. The purpose for this paper therefore was to evaluatethe impact of work-related stress on employee’sperformance in the Kenya disciplined services.KenyaDisciplined services staff atNYS Nairobi stations were surveyed to identify their perceived job stressors and measure degree of impact of job related stress and organizations performance. The result was used to design effective strategies for reducing job stress that in turn result in improved job performance among these staff.A Samplesizeof 111employees from a population of 557 was drawn for the study. Structured questionnaires were administered and data analysis done with the help of statistical package for Social Scientists (SPSS). The study findings indicated that 50.5% of staff were exposed to stress arising from excessive work pressure also recordednegative concentration of work; 2.97% of staff who sufferedstress triggered by frequent abuse by supervisors had their concentration of work impaired. Also 58.1% of staff who are exposed to frequent run-ins with supervisors experienced impaired creativity. Adequate job control enhanced work creativity as posited by 59.2% of participating NYS staff. Findings also supported that staff exposure to sexual harassment in the office impacted negatively on creativity.It was therefore, recommended that there was a need for NYS to realign its vision, mission and long-term objective for the challenges of becoming a premier disciplined Service will be reflected on the quality of service delivery.Achieving these organization performance indicators calls for among others a stress free working environment among staff and acomprehensive stress policy to monitor, manage and prevent work stress.
Employee Training and Delivery of Services at the Postal Corporation of Kenya
(EdinBurg, 2024) Mutuku, Irene Ngii; Wainaina, Lawrence Warimbo; Wambua, Phillip P.
Purpose:Service delivery is an essential aspect for an organization to gain competitive advantage, sinceservice delivery deals with how a serviceor aproduct is delivered to the client and whether it’s fairly or unfairly done hence determining prosperity or downfall of organization. A sure wayof realizing full potential of an organization is use relevant human resource development mechanisms appropriately. Human resource development mechanisms describean organization’s strategies of investing in activities andprograms that are intended to develop competence, skills, and knowledge of employees.The study aimed to examinepossible association between employee training efforts and service delivery in Postal Corporation of Kenya in Nairobi. Methods:The study is anchored on SERVIQAL model and it deployed a positive research philosophy paradigm and quantitative research design, targeting apopulation of 400 respondents comprising 300 employees and100 clients, 40% sample size is obtained from target population translating to 160 respondents. Results:Key finding of the study wasthat employee training is a significantdeterminant of service delivery at Postal Corporation of Kenya. As such, the corporation’s efforts at enhancing the capacity of its employees were established to be significantly linked to the quality of the corporation’s services. Conclusion:Thestudy recommends deliberate planning and enhancement of theemployees’ skills and knowledge to ensure continued competitiveness of the corporation.
Leadership Development Strategy in Succession Planning and Employee Performance in the State Department for Public Service, Nairobi City County, Kenya
(Strategic Journals, 2024) Onyango, Maureen; Makhamara, Felistus
employee performance is correlated with the failure of managers or administrators in the public sector to recognize and implement an effective succession strategy that could motivate its employees. The report from the Public Service Commission in Kenya highlighted issues such as a bloated workforce, a high wage bill, absence of succession planning policies, stagnation, and the challenge of retaining skilled employees. Within the State Department for Public Service, there has been a persistent challenge regarding employee performance, significantly impacting the efficient delivery of government functions. This study aimed to explore how Leadership Development Strategy affects employees perform in the State Department of Public Service in Nairobi City County, Kenya. This research focused on two theories: Human Capital Theory Social Exchange Theory and one model called the Relay Succession Planning model. This study used a descriptive research design. The group was focusing on 419 workers in the different departments at the State Department of Public Service. 30% of the respondents which came to 126 participants were used. The study used stratified random sampling to gather information from the respondents taking part in the study. Both primary and Secondary information were collected. An open ended questionnaire was also used. 10% of the sample size which came to 13 respondents were picked for pilot study. The instrument's reliability was evaluated by using Cronbach Alpha with a minimum requirement of 0. 7. To ensure validity, the study assessed content construct and face validity. Closed-end questions in the survey helped to gather quantitative data while open-ended questions allowed for the collection of qualitative data. This rigorous approach would help in gathering accurate and reliable information for our study. The data collected for this study was analyzed in two different ways. Qualitative data which includes information gathered through interviews or observations were analyzed using thematic analysis. On the other hand quantitative data which included numerical information like survey responses was analyzed using a software called SPSS 22- The results of the analysis was presented in tables to make it easier to understand and interpret. The research found a significant positive correlation between leadership development strategy and employee performance in Nairobi’s State Department for Public Service. The study concludes that effective leadership is essential in public service as it directly impacts service delivery, employee morale, and public trust. The study recommends that the State Department can implement training programs that address both technical skills and soft skills, such as leadership and communication. The State Department should pair emerging leaders with experienced mentors within the department to provide guidance, support, and knowledge sharing
E-banking Strategies and Growth of Selected Commercial Banks in Nairobi City County, Kenya
(EdinBurg, 2024) Muthimi, janet; Mwele,Benjamin Mutua
Purpose:The growth ofKenyan commercial banks has been sluggish despite the widespread adoption of the latest trends. This delayed progress can be attributed to the uncertainty surrounding the outcomes of the devised e-banking strategies by management.The growth of commercial banks in Nairobi City County, Kenya has been significantly affected by the rate of adoption of technology, which is one of the latest trends in banking. A majority of the clients of commercial banks in Kenya have been hesitant to embrace the new trends in form of online banking in preference for traditional banking as a result of a lack of trust. In addition, there have been also some challenges in Point of Sale (POS) systems, e-banking transfers, virtual assistants, and chatbots.This research aimedto investigate the impact of e-banking strategies on the growth ofselectedcommercial banksin Nairobi City County, Kenya. Methodology:To achieve the study's objectives, a descriptive research design wasemployed. The target population comprised managers of commercial banks responsible for strategy implementation. The sample includedDigital Banking Managers, Operational Managers, IT Managers, Customer Relations Managers, Finance Managers, and Business Development Managers, totaling54 respondents.Before data collection, a pilot study was carried outto assess the feasibility of the research. Additionally, validity and reliability tests werecarried out to ensure the research instrument accurately measures its intended variables. Data was collected through a combination of closed and open-ended questionnaires, administered via drop-and-pick methods. Subsequently, the collected data wasanalyzed through descriptive analysis.Results:The study found that e-banking strategies, including SMS banking, POS systems, Electronic Bank Transfers, and virtual assistants/chatbots, significantly impact the growth of commercial banks in Kenya, despite challenges such as unread messages and interoperability issues. Conclusion:It was concluded that banks should address usability concerns, strengthen security measures, and prioritize user-centric designto maximize benefits. Recommendations include enhancing SMS banking usabilityof commercial banks, improving transaction security, and investing in technological innovations for operational efficiencyand competitiveness
Employees’ Performance in Selected Public Universities in Kenya: The Paradoxical Effects of the Leadership Styles
(INTERNATIONAL JOURNAL OF ACADEMIC RESEARCH IN BUSINESS AND SOCIAL SCIENCES, 2024) Muathe, Stephen Makau; Ngigi, Esther Wanjiku
public universities in Kenya face significant challenges in managing a diverse workforce. These challenges include aligning diversity practices with organizational goals, managing ethnic and cultural differences, and addressing generational and age differences. Understanding the impact of leadership styles on employee performance is crucial for improving organizational effectiveness. This research investigated the effect of various leadership styles on employee performance in selected public universities in Kenya, focusing on democratic, autocratic, transformational, and transactional leadership styles. The research was based on the Resource-Based View (RBV) theory, human capital theory, and contingency theory. A descriptive research design was employed, targeting four public universities with a total workforce of 7027 non-academic staff. However, a sample of 378 non-academic staff was selected using stratified and simple random sampling techniques. Data was collected using questionnaires and analyzed using mean and standard deviation for descriptive statistics, and multiple regression and correlation analysis for inferential statistics. The findings indicated that all four leadership styles positively and significantly influenced employee performance in the selected public universities. Specifically, democratic leadership was found to foster a culture of creativity and flexibility, allowing for the adaptation of innovative ideas and changes. Autocratic leadership was effective in situations requiring high expertise and understanding. Transformational leadership improved employee engagement, productivity, and goal achievement. Transactional leadership promoted fairness, as feedback was based on objective measures rather than subjective judgments. The study concluded that different leadership styles have distinct impacts on employee performance. Democratic leaders should encourage active participation, ensuring all team members feel comfortable with the process. Caution is advised when using autocratic leadership to avoid diminishing worker well-being. Transformational leaders can motivate employees through both external incentives and
Value-based Leadership Strategies and Performance of the County Government of Kiambu in Kenya
(IJARKE, 2024) Chege, Godfrey Hinga; Kimencu, Linda
Value-based leadership practices played a key role in the majority of the best-performing counties in Kenya. Despite the significance of value-based leadership, its effect on the performance of county governments was not clear due to a scarcity of empirical literature. The research aimed to determine how the performance of the County Government of Kiambu was affected by value-based leadership. Cross-sectional survey designs that were both explanatory and descriptive were employed. A sample of 80 respondents was used. To achieve a representative sample, the study used stratified random sampling for the counties. The study’s data collection made use of both closed-ended and open-ended questionnaires. Descriptive statistics included mean, frequencies, and standard deviation. Inferential statistics included regression and correlation analysis. The study used regression models for testing the association amongst the variables of the study. The study found that there were generally positive perceptions with some variability, particularly in the board’s allowance for employees to attend duties without prejudice. The findings reveal a generally positive perception across various aspects of leadership within the organization. While respondents believe in fair treatment, there’s room for improvement in the board’s communication. The positive perceptions of consensus orientation, innovative leadership, inclusiveness, and leadership communication contribute to a favorable organizational climate. The following recommendations were suggested; strengthen board communication and implement training programs on consensus orientation and fair treatment, encourage continuous innovation initiatives, provide training for employees on innovative platforms, develop stakeholder engagement programs, provide continuous communication training for leaders and establish regular feedback mechanisms
Risk-taking, Leadership, Innovation and Networking as Entrepreneurial Competencies of Growth of Micro and Small Enterprises in Nairobi City County in Kenya
(IOSR, 2023-11) Owino, Phynlee Otieno; Namusonge, Mary
Micro and small enterprises play a crucial role in the economies of various nations around the world. However, they are constantly threatened by failure and the vast majority do not grow into large corporations. As a result, entrepreneurs are constantly challenged to use assets of skills to succeed in their entrepreneurs' ventures. The research sought to examine the effect of Risk-Taking, Leadership, Innovation and Networking on the growth of micro and Small Enterprises in Nairobi City County. Profit maximization theory, Schumpeter Innovation theory of profit, and Social networking theory served as the foundation for the study. The study employed a descriptive research design on a population of 1552 micro and small enterprises in Nairobi City County, with 318 respondents serving as the sample. Closed-ended, standardized questionnaires were used to collect the data, and descriptive and inferential statistics were used to analyze the data collected. The results showed that entrepreneurial competencies (risk-taking, leadership, innovation and networking) of the MSEs/managers (entrepreneurs) have a significant and positive influence on the growth of MSEs in Nairobi City County, thus improving their probabilities of growth. The research thus recommends the MSEs, through their strategic management, to embrace the four entrepreneurial competencies (risk-taking, leadership, innovation and networking) to enhance their growth and gain a competitive edge.
Strategic Agility and Performance of Private Universities in Nairobi City County, Kenya
(Strategic Journals, 2024-08) Ndirangu, Lilian Waithera; Kiiru, David
The intent of this research was to examine the impact of strategic agility on the performance of private universities in Nairobi City County, Kenya. Specifically the research sought to investigate the impact of human resource agility, information technology agility, research and development agility as well as marketing agility on the performance. The study theoretical foundation is dynamic capability theory, resource based view theory contingency theory and ambidexterity theory. The research employed a descriptive research design and data was gathered through the use of questionnaires that were distrubuted to a total of 104 respondents that was chosen from a target population of 26 private universities. Inferential and descriptive analysis was carried out. Data was analyzed using multiple regression analysis and findings were displayed through charts and tables. The study's results reveal that human resource agility, information and technology agility, research and development agility and marketing agility had a significant positive influence on the performance of private universities in Nairobi City County, Kenya. The research concludes that a flexible approach to managing human resources helps universities quickly adjust to changes in education. Information and technology agility enables these institutions to streamline their operations. Research and development flexibility is crucial for private universities in Nairobi, Kenya and helps them adapt to market demands and technological advancements. The research recommends that Universities should focus on investing in continuous training and development programs for staff members can help them stay updated with the latest trends and technologies in the education sector. Universities should seek for the implementation of advanced technology systems. Universities should focus on investing in state-of-the-art facilities and equipment that enable researchers to conduct cutting-edge studies and experiments. The private universities in Nairobi City County should invest in digital marketing techniques.
Financial Risk Management and Financial Performance of Investment Firms Listed at Nairobi Securities Exchange, Kenya
(ijsrp, 2023-08) Mwalolo, Sylvia Chiru; Omagwa, Job; Kimutai, Caroline
Financial performance is a crucial aspect for investment firms as it reflects their overall stability and communicates their financial well-being to investors. Some investment firms in Kenya are currently experiencing a decline in financial performance. This study focused on four dimensions of financial risk management (interest rate risk, exchange rate risk, inflation rate risk, and liquidity risk) to examine the effectiveness of risk management strategies in enhancing financial performance. The study equally assessed the moderating effect of firm size. Primary and secondary data sources were utilized, with a sample size of 40 respondents selected from the five listed investment firms. Data collection spanned eight years from 2014 to 2021. Multiple regression analysis, descriptive statistics, and diagnostic tests were employed. The study found that effective management of interest rate risk, exchange rate risk, inflation rate risk, and liquidity risk significantly affect financial performance. Additionally, firm size was found to moderate the relationship on financial performance. The study imparts valuable understandings regarding the significance of strategies for managing financial risks within investment firms. The study recommends management support for managing exchange rate risk through strategies like currency invoicing, leading and lagging, and exposure netting. It suggests the use of appropriate financial instruments such as forward rate agreements and options, as well as maintaining a diverse bond portfolio, to improve the management of interest rate risk. Effective liquidity risk management, including techniques such as cash flow forecasting and optimizing net working capital, is also highlighted. Managing inflation rate risk requires portfolio adjustment techniques, necessary spending adjustments, and continuous monitoring of changing inflation dynamics. Furthermore, the study recommends that policymakers in Kenya encourage investment firms to provide comprehensive risk disclosures in their financial reports. By implementing these recommendations, investment firms can enhance their financial performance and strengthen their risk management practices.
Workplace Diversity and Employee Performance of Private Universities in Nairobi County – Kenya
(IJARKE, 2023-04) Kaltuma, Ibrein Ibrahim; Muli, Jedidah
The poor employee performance attributed to the closure of five private universities in Kenya between 2015 and 2022, has severely affected the Kenyan educational system. This has led to the closure of these universities with hundreds of staff members rendered jobless and thousands of students been forced to relocate to other institutions. This has raised concerns over the standard of education in Kenya. Therefore, this study aims to examine the effects of workforce diversity on employees’ performance among private universities in Nairobi County. Of reference, this investigation evaluated age diversity, religion diversity, and gender diversity and education diversity effects on employee performance of private universities in Nairobi County, Kenya. Social identity theory, equity theory, pluralism theory and ability, motivation and opportunity theory are the survey’s anchored propositions. The findings of the study were based on descriptive and inferential analyses using correlation and regression analyses. The output of the survey unveiled a positively effect of age and religion diversities but insignificant on the performance of the employees. A negatively significant effect between gender diversity and performance of the employees was unraveled, while educational diversity depicted a positively significant effect. The suggestion noted that university management prioritizes hiring experienced staff.
Consumer Attitude and Purchase Intention of Counterfeit Phones Among Master’s Students in Selected Public Universities in Kenya
(2024-01) Muia, Bernard Mulandi; Ragui, Mary
Persistent increase of consumption of counterfeit goods despite government efforts to curtail it has justified further research to determine any factors that may not have been studied conclusively the studying the progression of the illicit goods consumption. The general objective of this study was to comprehend consumer attitude towards intention to purchase counterfeit mobile phones among masters’ students in Kenya. Specifically, the study focused on effects of materialism attitude, subjective norm attitude and moral intensity attitude on purchase intention of counterfeit mobile phones among masters’ university students in Nairobi. The study was premised on three theories, Theory of Planned Behaviour, the Theory of Reasoned Action, and the Attitude Function Theory. The study adopted descriptive survey design and used purposive sampling to select the four public university campuses to target from the 10 public universities licensed to operate in Nairobi's central business district and subsequently used stratified random sampling to choose the target respondents in the selected campuses. Semi-structured questionnaires were used to collect primary data for the study. Quantitative data was captured and organized using statistical package for social sciences and analysed using descriptive statistics which was shown using percentages frequencies and standard deviation. Inferential statistics comprising Pearson’s correlation and multiple regression analysis were utilized to demonstrate the relationship between the independent and dependant variables. Content analysis was utilized to analyse qualitative data. Data was presented in the form of graphs and tables for simplicity of interpretation. This study will assist policy makers in coming up with plans to fight counterfeiting. The study found that materialism attitude, subjective norm attitude and moral intensity had a positive significant effect towards purchase intention of counterfeit phones among university students in Kenya. The study concluded that the consumers with a high level of materialism trait would be a very prospective segment for sustainable luxury brands. Subjective norm is a person’s perception of pressure in the social environment that is accepted so that it shows certain behaviour through considerations made by someone. Through moral intensity attitude individuals encounter moral or ethical issues within the personal environments of their daily living. The study recommended that high-materialism consumers should be driven to acquire goods and phones primarily to symbolize and communicate status and success messages to others. In terms of brands, more attention should be paid to consumers’ emotional needs and sensitivity. Organizations should emphasize the importance of moral judgment and attitude in explaining behavioural intentions and ethical behaviour in shaping demand for phones and also other goods.
Career Planning and Performance of Uniformed Employees at the Directorate of Criminal Investigations Headquarters in Nairobi, Kenya
(E-Palli, 2024-06) Obuya, Vivian A.; Ndegwa, Priscilla W.; Oringo, James O.
Received: May 02, 2024 Accepted: June 06, 2024 Published: June 10, 2024 Over the years, there have been documented cases of low prosecution of criminal cases attributed to weaknesses or failures in the office of DCI in Kenya and especially cases involving serious crimes such as murder, rape, defilement, corruption, assault and economic crimes. Loss of cases has been linked to poorly conducted investigations, corruption, and insufficient procured evidence to convict the perpetrators, leaving the blame to investigative officers. Some studies have attributed the challenges in the office of the DCI to include infrequent training, low support from senior officers, and lack of sufficient information on career pathways and plans for DCI officers. However, these studies have glaring gaps in terms of concept, context and methodology. Accordingly, this study intended to fill the gap by researching the career planning and performance of uniformed employees at the Directorate of Criminal Investigations Headquarters in Nairobi, Kenya. In specific focus, the study investigated the effects of opportunity analysis, periodic review of the plan, career goals, and occupational options on the performance of uniformed employees at the Directorate of Criminal Investigations Headquarters in Nairobi, Kenya. This study adopted a descriptive research design. The target population comprised a total of 943 uniformed employees working at DCI headquarters. The sample size of 272 was determined scientifically aided by Kothari formula. The study collected primary data by use of a structured questionnaire that had closed-ended questions. Statistical Package for Social Sciences (SPSS version 28) was used in the data analysis. The collected quantitative data was analyzed using descriptive and inferential statistics. The study found a positive and significant association between career planning and performance outcomes of the assessed uniformed employees at DCI. This confirms that career planning contributed to the improved employee performance at the DCI headquarters in Kenya.
Change Management Practices and Performance of Telecommunication Companies in Nairobi City County, Kenya
(Strategic Journals, 2024-11) Omukoko, Moses Lutta; Njuguna, Reuben Kinyuru
This research ascertained the impact of change management strategies on the performance of telecommunication firms in Nairobi City County, Kenya, taking into account the current situation. This research utilized a descriptive research design. The study population consisted of all the managers drawn from the four telecommunication firms in Nairobi City County. The data gathering process utilized both primary and secondary data collection methodologies. Questionnaires were utilized to collect primary data. The data was analyzed utilizing both descriptive and inferential statistics, utilizing the SPSS version 24. The descriptive analysis entailed calculating the frequencies and percentages of the demographic data of the respondents. Furthermore, means and standard deviations were utilized for all variables. The study investigated the impact of strategic leadership, strategic alliance, strategic marketing, and technology adoption on the performance of telecommunication businesses in Nairobi city county, Kenya. The results showed a considerable beneficial influence of these factors on company performance. Strategic leadership helps in setting a clear direction and vision for the organization and facilitates effective decision-making. Strategic alliances, when effectively utilized as a change management strategy, can significantly enhance an organization's performance by enabling organizations to access new markets and customers, facilitating knowledge sharing and learning and helping organizations reduce costs and risks. Strategic marketing as a change management strategy can help improve an organization's performance in helping in aligning the organization's marketing efforts with its overall strategic goals and objectives, ensuring that all marketing activities are working towards the same end result. Technology allows for more efficient and effective communication within an organization. The research recommends that the firm should focus on creating a culture of innovation and continuous improvement. The organization should focus on building strong relationships with partners and stakeholders so as to create a collaborative environment that fosters innovation and creativity. Organization should utilize marketing principles and techniques to drive positive change within an organization. One of the most effective ways to enhance technology adoption is through training and education programs
Analyzing CAMELS Financial Indicators and the Performance of Microfinance Banks in Kenya
(INTERNATIONAL JOURNALS OF ACADEMICS & RESEARCH ( IJARKE Business & Management Journal), 2024) Gitagia, Francis; Imaana Kimathi Andrew
Microfinance institutions in Kenya play a crucial role in the economy, contributing 18% to the GDP and employing 20% of the population. However, the Return on Assets (RoA) for these institutions has declined from 3.5% in 2018 to 1.5% in 2022. This study aimed to analyze the impact of selected CAMELS financial indicators on the financial performance of Kenyan microfinance banks, specifically examining capital adequacy, asset quality, management efficiency, earnings ability, and liquidity. It also explored the moderating role of market concentration on these relationships. The study, grounded in several financial theories, targeted 14 microfinance banks and utilized descriptive research design and comprehensive data analysis through SPSS. The results, derived from Feasible Generalized Least Square (FGLS) regression, indicated that capital adequacy, asset quality, and management efficiency positively influence financial performance, whereas earnings ability has a negative impact. The study emphasizes the need for improved credit risk assessment, staff training, profitability, and liquidity management to enhance financial performance. Ethical guidelines were strictly followed throughout the research, ensuring integrity and reliability of the findings.
Water and Sanitation Practices and Performance of Bomet Water and Sanitation Company in Bomet County, Kenya
(IBMED, 2024) Koech,Nicholas Kiplangat; Bett, Shadrack
Water and sanitation provision practices are established with the intention to enhance performance, provision on clean water and enhanced sanitation services. However, globally, not all Water & Sanitation Companies are able to achieve their core mandate of provision of adequate clean water and sanitation services. All Water and Sanitation Companies adopt water and sanitation practices however the extent to which they affect performance of water and sanitation companies is has attracted divergent views while other scholar found a negative affect others found a positive effect and hence a dilemma exist as to what is the exact effect of water and sanitation practices on the performance of water and sanitation companies. At Bomet Water and Sanitation Company in Bomet County, very few studies exist that have been conducted on the subject matter and yet its performance is not optimal and the hence the reason as to why this study was conducted at the Water and Sanitation Company. The purpose of this study was to determine the effect of water and sanitation practices on performance of Bomet Water and Sanitation Company in Bomet County, Kenya. Specific objectives of the study were to establish how resources influences performance of Bomet Water and Sanitation Company, to find out the extent to which stakeholder engagement effects performance of Bomet Water and Sanitation Company, to determine the effects of governance on the performance of Bomet Water and Sanitation Company and to examine the influence of information communication technology on the performance of Bomet Water and Sanitation Company. Theories adopted were; Resource Based View Theory, Stakeholder Theory, Stewardship Theory, Systems Theory and Balance scorecard Theory. The study adopted a descriptive research design and targeted 170 respondents drawn from commercial, technical and administration department. The sample size was 34 staffs selected using stratified random sampling technique. A pilot study was conducted to test the effectiveness and reliability of the research tool. The study used both primary and secondary data sources. Data was analyzed using quantitative approach which involved the use of descriptive statistics that entailed percentages, frequency, mean and standard deviation. Inferential statistic adopted was regression analysis was used to establish existing relationships between water and sanitation provision practices and performance of Bomet Water and Sanitation Company. Results were as follows; resources had a positive and significant effect on performance of BOMWASCO of (β=-0.229, p < 0.05). Stakeholder engagement had a positive and significant effect on performance of BOMWASCO (β=0.231, p < 0.05). Governance had a positive and significant effect on performance of BOMWASCO (β=0.451, p < 0.05). ICT had a positive and significant effect on performance of BOMWASCO (β=0.343, p < 0.05). The study concluded that resources, stakeholder engagement, governance and ICT have a positive and significant effect on performance of BOMWASCO. The study recommended that physical resources should used sufficiently and correctly to enhance equitable water supply all residents. The community should continue to be engaged in all water supply and solid waste collection practices in the County. BOMWASCO board structure should effectively represent diverse stakeholder interests. Current software solutions should continue being used in a manner that effectively meets organizational needs and requirements. The study recommends further studies should be conducted on Water and sanitation practices and performance of other water and sanitation companies in Kenya
Effect of Deployment of Strategic Leadership on Organizational Performance: A Case Study of Selected Dairy Processing Firms in Nairobi City County, Kenya
(Science and Education Publishing, 2024) Kiende, Lucy; Muthimi, Janet Kavengi
The serious issue in the Kenyan dairy processing firms is poor strategic leadership in the midst of the fierce competition as organizations compete to achieve competitive advantage and market reach at through enhance performance. The general objective of the study was to investigate the influence of strategic leadership on the performance of dairy processing firms in Nairobi City County, Kenya. The specific objectives included determining the effect of organizational core competences, organizational culture, organizational processes and networking on the performance of dairy processing firms in Nairobi City County, Kenya. This study was anchored on dynamic capability theory, goal setting theory and resource-based view theory. The study adopted a descriptive research design. The respondents for the study were 350 staff members. The study used a semi - structured questionnaire as the data collection instrument. Primary data was analysed using statistical package for social sciences based on the questionnaires. From the study findings, it established that core competences has a significant and direct relationship with core competences and performance of dairy processing firms. The study established that there is a direct relationship between organization culture and performance of dairy processing firms. The study findings indicated that there is significant relationship between organizational process and performance of dairy processing firms and lastly, majority of the respondents agreed that networking impacts performance of dairy processing firms. The management of the dairy processing firms should include core competencies in its strategic plans to ensure continued high performance. Organizational culture should be enhanced since it enhances performance and the dairy processing firms must encourage a culture in which employees are allowed to understand how the organization operates. The organizational process must be carefully worked out and applied process in the entire organizations. This process involves determining what work is needed to accomplish the goal and assigning those tasks to individuals. This should result in a work environment where all team members are aware of their responsibilities. The dairy processing firms should focus on ways of maximizing the utilization of relational trust by cultivating trust amongst staff and interactions in open forums, and encouraging information sharing amongst their networks in order to boost performance. In addition, these dairy processing firms should create strategic networks and partnerships that are unique and inimitable by other organizations to enable them acquire innovations, resources, skills and competencies, thus improving performance. There is need to focus on a different geographical area to establish whether the results will be similar to the findings of the current study. The study should also cover different variables not used in the current study such as strategic thinking, competitive advantage and organizational resources

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