Management Information Systems Capabilities and Performance in Tier 1 Commercial Banks in Nairobi City County, Kenya
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Date
2025-11-28
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
journal of Accounting and Finance Researc
Abstract
Purpose: The study aimed to examine how
user input and customization, resource
availability, MIS system security, and ICT
organization influence the performance of
Management Information Systems (MIS) in
tier-1 commercial banks operating in
Nairobi City County, Kenya. The research
sought to determine how strengthening
MIS capabilities can enhance decisionmaking, operational efficiency, and overall
bank performance.
Methodology: A descriptive research
design was employed, targeting 15 tier-1
commercial banks in Nairobi. From each
bank, three key personnel—including
department heads, IT directors, CIOs, IT
managers, and MIS specialists—were
selected, giving a total sample of 45
respondents. Primary data were collected
using structured questionnaires. Both
descriptive and inferential statistical
methods were applied in analyzing the data.
Findings: The results demonstrated that
user satisfaction, effective system
customization, adequate ICT resources,
strong MIS security mechanisms, and wellorganized ICT structures significantly
improve MIS performance. Banks with
highly developed IT departments recorded
superior MIS effectiveness compared to
those with less-developed ICT capacities.
Unique Contribution to Theory, Practice
and Policy: Practically, it highlights the
importance of investing in staff skills,
system customization, security, and ICT
infrastructure. For policy, it recommends
stronger ICT governance, regular system
upgrades, and improved regulatory
guidelines to enhance sustainable MIS
operations.
Description
Research Article
Keywords
Citation
Vinya, L., & Nzuki, D. (2025). Management Information Systems Capabilities and Performance in Tier 1 Commercial Banks in Nairobi City County, Kenya. Journal of Accounting and Finance Research, 2(2). https://doi.org/10.5281/zenodo.17742282