Top Management Team Characteristics and Performance of Humanitarian Non-Governmental Organizations (NGOs) in Nairobi – Kenya
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Date
2024-10
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IJARKE
Abstract
Research indicates that the attributes of the top managers have an effect on organizations’ outcome. The study investigated the
association between humanitarian NGOs’ performance and the top management team's characteristics. The study aimed to
assess how the demographics, cognitive abilities, psychological traits, and behavioral characteristics of top management in
humanitarian Non-Government Organizations in Nairobi affect their performance. The study is significant to senior
management of humanitarian Non-Government Organizations in Nairobi, as well as scholars in the field of strategic
management. This study was founded upon the Upper Echelons theory, the Resource-Based View theory, and the Balance
Score Card model. In order to fulfill the study's objectives, a descriptive and explanatory research design was employed. The
study aims to survey 486 high-level executives from the 68 humanitarian Non-Government Organizations located in Nairobi.
The sample size was determined using purposive sampling. The study employed a semi-structured questionnaire to gather
primary data. Cronbach's alpha coefficient of 0.7 was used to assess reliability, and assessments of face, content, and construct
validity were carried out. The study analyzed the qualitative data using content thematic analysis and the quantitative data
using both descriptive and inferential statistical techniques. The findings indicate that demographic characteristics, cognitive
characteristics, psychological characteristics and behavioral characteristics of the Top Management Team reported a
substantial impact on performance. Therefore, the study's findings indicated that adopted dimensions of the Top Management
Team characteristics should be embraced by the humanitarian sector for improved performance. In addition, the study
concludes that there is need to develop policies that ensure that the top managers are constituted in a manager that leverages
from the diverse characteristics of the top management team. The study recommendations that further studies can be done
while incorporating other dimensions of the Top Management Team characteristics not covered in the study.
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Kahindo, S. M., & Waithaka, P. (2025). Top management team characteristics and performance of humanitarian non-governmental organizations (NGOs) in Nairobi, Kenya. IJARKE Humanities & Social Sciences Journal, 7(1), Article 03. INTERNATIONAL JOURNALS OF ACADEMICS & RESEARCH (IJARKE). https://doi.org/10.32898/ihssj.02/7.1article03