Business Process Management and Performance of Deposit Taking Savings and Credit Cooperative Societies in Meru County Kenya
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Date
2024-11
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Kenyatta University
Abstract
The desire to continuously improve business efficiency as competition increases for organization has driven businesses to review their business processes with a view of eliminating inefficiencies. Business process management implementation has gained attraction as more and more businesses seek to improve on their efficiencies. This study sought to establish the effects of business process management and performance of deposit taking Savings and Credit Cooperative Societies in Meru County, Kenya. The specific objectives were: to establish the effect of strategic alignment, information technology, and business process controls on performance of deposit taking Savings and Credit Cooperative Societies in Meru County, Kenya. The study used three theories namely; strategic alignment “fit” theory, the group dynamic theory and dynamic capability theory. These theories helped in understanding the business process management and their effect on performance. Descriptive research design was adopted. Questionnaires was used to collect primary data. Both qualitative and quantitative analysis was used. Mean, frequencies, standard deviation and percentages was used to analyze quantitative data while narrative analysis was used to analyse qualitative data. Tables and Figures were used in presenting the findings. The study found that the performance of the deposit taking Savings and Credit Cooperative Societies in Meru County was above average as indicated by the quality of service, market share, member’s deposits and number of products. The study established that Sacco established commendable approaches to solicit funds to support strategy alignment, recognizable vision was followed and all departments supported strategy alignment. The study found that Savings and Credit Cooperative Societies offer proper training to the employees on the new technology and the Savings and Credit Cooperative Societies hold Information Technology tools and services so as to have an edge that is competitive. Continuous Improvement enhanced the quality of yields and services that were provided by ISPs, streamlined their processes, wastage reduction and advanced their productivity and competitive advantage. It was also established that business process control greatly affects organizational performance. The control practices need to have a feedback mechanism to alert the managers on any deviations arising from the operations and the same deviations should be measurable. The study concluded that strategy alignment, information technology, continuous process improvement and business process control positive and significant affected performance of Savings and Credit Cooperative Societies. The study recommends Deposit Taking Savings and Credit Cooperative Societies to adopt business process management, by providing strategy alignment, information technology, continuous improvement process and business process control. Increase the concern and interest about Information Technology and provide the electronic services, in order to improve the level of service provided. The study made recommendations to the managerial leadership at the Savings and Credit Cooperative Societies to focus on increasing of the awareness of business processes management as an important factor to achieve business performance.
Description
A Research Project Submitted to the School of Business in Partial Fulfilment of the Requirements for the Award of the Degree of Master of Business Administration (Strategic Management), Kenyatta University, November 2024.
Supervisor
Shandrack Bett