Adaptive Leadership Strategies and Its Influence on Performance of Jubilee Insurance Company in Nairobi City County, Kenya
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Date
2024-11
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Kenyatta University
Abstract
In today’s dynamic business environment, insurance companies face numerous challenges, from increasing competition and evolving regulatory landscapes to fluctuating customer expectations. The ability to adapt to these changes is crucial for organizations aiming to remain competitive and deliver effective performance outcomes. The adaptive leadership strategies enable organizations and individuals to effectively respond to a change in different environments and lead the transitions in company goals and processes in liaison with the variations of market dynamics. This study therefore sought to determine the influence of adaptive leadership strategies on the performance of Jubilee Insurance Company. The study objectives were; to determine the influence of employee team work on the performance of Jubilee Insurance company, to establish the influence of employee mentorship on the performance of Jubilee Insurance company, to assess the influence of employee engagement on the performance of Jubilee Insurance company and to examine the influence of work delegation on the performance of Jubilee Insurance company. The study was guided by Adaptive Leadership Theory and Self-determination Theory. The descriptive research design was used. The study targeted 200 employees working at Jubilee Insurance company headquarter in Nairobi City County. Stratified random sampling was utilized in selecting 60 respondents. The questionnaires were used for data collection. A pilot study was done at Britam Insurance company enhance reliability and validity of research instruments. Data collected was analyzed through descriptive and inferential statistics. The descriptive statistics involved percentage, mean and standard deviation while inferential statistics involved ANOVA and multiple regression analysis. The analyzed data was displayed through frequency tables, percentages, pie charts and bar graphs. For ethical considerations, the researcher obtained authorization letter from the Graduate School, Kenyatta University and research permit from the National Commission for Science, Technology and Innovation (NACOSTI). The findings show that coefficient of correlation was 0.863, an indication that the study variables significantly influenced performance of Jubilee Insurance Company. Coefficient of adjusted determination was 0.724 which translates to 72.4%. This indicates that variations in dependent variable was explained by the independent variables (employee teamwork, employee mentorship, employee engagement and employee delegation). The findings also revealed that adaptive leadership strategies positively influence the organizational performance of Jubilee Insurance Company since the P-value was 0.004 which is less than 0.05. The study concludes that employees’ teamwork, engagement, delegation, and mentorship positively influence the performance of Jubilee Insurance Company. The adaptive leadership strategies fostering a culture of continuous learning and innovation within Jubilee Insurance Company. By prioritizing teamwork, engagement, delegation, and mentorship of employees, the company position itself for long-term success in the competitive insurance landscape. The study recommends that management of Insurance companies should prioritize initiatives that encourage collaboration among employees across departments and levels within the organization. This could involve implementing team-building exercises, fostering open communication channels, and establishing clear goals that require cross-functional cooperation.
Description
A Research Project Submitted in the School of Law, Arts and Social Sciences for Partial Fulfilment of the Requirements for the Award of Degree of Master of Arts in Public Policy and Administration of Kenyatta University, November 2024.
Supervisor
David Minja