MST-Department of Business Administration
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Recent Submissions
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Change Management Strategies and Service Delivery in the Judiciary: A Case of Milimani High Court in Nairobi County, Kenya
(2022)The Judiciary of Kenya is one of the institutions where complaints about its service delivery have been on the rise despite the various reforms that have been instituted in it. The most prevalent complaints included slow ... -
Digitization Strategies on Performance of Commercial Banks in Kenya
(2022)The study's overarching goal looked at the impact of Kenyan commercial banks' digitization policies on their performance. The financial industry has been undergoing technological advancements which effectively hinders their ... -
Benchmarking Practices and Service Delivery in the National Police Service in Mombasa County, Kenya
(2022)Nowadays organizations are operating in a very competitive and rapidly changing environment which has forced organizations to consider adopting and implementing various innovative management programs and techniques. ... -
Differentiation Strategies and Service Delivery of Mobile Service Providers in Kenya
(2022)The telecommunication industry in Kenya is full of competition the mobile service providers present include Safaricom Plc, Airtel Kenya and Telkom Kenya. These mobile service providers touch on the social- economic life ... -
Employee Engagement and Teachers’ Performance in Public Secondary Schools in Nyeri County, Kenya
(2022)Nyeri County general data on the teachers competence and professionalism between the year 2015 and 2019 has been on the decline. Nyeri County is therefore representative enough of many other similar Counties in Kenya which ... -
Outsourcing Human Resource Practices on Performance of Total Oil Company in Kenya
(2022)The emergence of globalization has made outsourcing to become one of the widely embraced organizational practices for delivering outstanding services to customers in both corporate and private entities. However, in spite ... -
Employees Motivation and Performance of Health Workers in Public Hospitals in Siaya County, Kenya
(2022)Performance in health sector is critical to enhance access and quality health service delivery. Even though performance has been considered in public hospitals in Kenya, the health sector has continued to experience low ... -
Influence of Business Networking On Entrepreneurship Development Among Uwezo Funded Youth Groups in Kitui County, Kenya
(2022)The Kenyan government, in line with the Medium-Term Plan of Vision 2030, has chosen to support start-up and growth of youth enterprises by providing enabling environment and support programmes that develop the sector. The ... -
Reward Management Strategies and Performance of Employees in the Health Sector in Kirinyaga County, Kenya
(2022)The impact of the devolution of the health system in Kenya has posed various challenges in the counties. This is due to the different management of the human resources in the county hospitals. There are constant strikes ... -
Relationship Marketing and Customer Retention in Container Freight Stations Industry in Kenya: A Case of Mombasa County
(2022)In today’s business landscape with intense competition, customer retention is one of the success factors for a firm’s sustainability. Therefore, to survive and remain competitive in the marketplace, the firms cannot rely ... -
Workplace Environment and Employee Performance in Kenya Commercial Bank, Nairobi County, Kenya
(Kenyatta University, 2023)In Kenya, commercial banks are facing high employee turnover, absenteeism, as well as significant losses brought by employee laxity due to poor working situations which is attributed to the workplace environment within ... -
Work-Life Balance and Employee Performance in the Energy and Petroleum Regulatory Authority in Kenya
(Kenyatta University, 2023)Workplace policies that ensure an individual may balance personal and professional obligations are known as work-life balance policies. The happiness of staff, their confidence, and the effectiveness of the firm as a ... -
Human Resource Management Practices and Employee Performance in the Ministry of Interior and Co-Ordination of National Government in Nairobi City County, Kenya
(2022)Human Resource Management Practices (HRMP) are the policies, systems and methods used to govern work place employees. They are the processes or functions used to manage workers and direct them in an organization towards ... -
Organizational Factors and Implementation of Strategies in Public Water Service Providers in Kitui County, Kenya
(2022)Successful strategy implementation is key to the survival of organizations. Literature suggests that strategy implementation is usually curtailed by inefficiencies. The study looked into organizational factors influencing ...
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Change Management Strategies and Service Delivery in the Judiciary: A Case of Milimani High Court in Nairobi County, Kenya
(2022)The Judiciary of Kenya is one of the institutions where complaints about its service delivery have been on the rise despite the various reforms that have been instituted in it. The most prevalent complaints included slow ... -
Digitization Strategies on Performance of Commercial Banks in Kenya
(2022)The study's overarching goal looked at the impact of Kenyan commercial banks' digitization policies on their performance. The financial industry has been undergoing technological advancements which effectively hinders their ... -
Benchmarking Practices and Service Delivery in the National Police Service in Mombasa County, Kenya
(2022)Nowadays organizations are operating in a very competitive and rapidly changing environment which has forced organizations to consider adopting and implementing various innovative management programs and techniques. ... -
Employee Engagement and Teachers’ Performance in Public Secondary Schools in Nyeri County, Kenya
(2022)Nyeri County general data on the teachers competence and professionalism between the year 2015 and 2019 has been on the decline. Nyeri County is therefore representative enough of many other similar Counties in Kenya which ... -
Differentiation Strategies and Service Delivery of Mobile Service Providers in Kenya
(2022)The telecommunication industry in Kenya is full of competition the mobile service providers present include Safaricom Plc, Airtel Kenya and Telkom Kenya. These mobile service providers touch on the social- economic life ... -
Outsourcing Human Resource Practices on Performance of Total Oil Company in Kenya
(2022)The emergence of globalization has made outsourcing to become one of the widely embraced organizational practices for delivering outstanding services to customers in both corporate and private entities. However, in spite ... -
Employees Motivation and Performance of Health Workers in Public Hospitals in Siaya County, Kenya
(2022)Performance in health sector is critical to enhance access and quality health service delivery. Even though performance has been considered in public hospitals in Kenya, the health sector has continued to experience low ... -
Influence of Business Networking On Entrepreneurship Development Among Uwezo Funded Youth Groups in Kitui County, Kenya
(2022)The Kenyan government, in line with the Medium-Term Plan of Vision 2030, has chosen to support start-up and growth of youth enterprises by providing enabling environment and support programmes that develop the sector. The ... -
Reward Management Strategies and Performance of Employees in the Health Sector in Kirinyaga County, Kenya
(2022)The impact of the devolution of the health system in Kenya has posed various challenges in the counties. This is due to the different management of the human resources in the county hospitals. There are constant strikes ... -
Relationship Marketing and Customer Retention in Container Freight Stations Industry in Kenya: A Case of Mombasa County
(2022)In today’s business landscape with intense competition, customer retention is one of the success factors for a firm’s sustainability. Therefore, to survive and remain competitive in the marketplace, the firms cannot rely ... -
Workplace Environment and Employee Performance in Kenya Commercial Bank, Nairobi County, Kenya
(Kenyatta University, 2023)In Kenya, commercial banks are facing high employee turnover, absenteeism, as well as significant losses brought by employee laxity due to poor working situations which is attributed to the workplace environment within ... -
Work-Life Balance and Employee Performance in the Energy and Petroleum Regulatory Authority in Kenya
(Kenyatta University, 2023)Workplace policies that ensure an individual may balance personal and professional obligations are known as work-life balance policies. The happiness of staff, their confidence, and the effectiveness of the firm as a ... -
Human Resource Management Practices and Employee Performance in the Ministry of Interior and Co-Ordination of National Government in Nairobi City County, Kenya
(2022)Human Resource Management Practices (HRMP) are the policies, systems and methods used to govern work place employees. They are the processes or functions used to manage workers and direct them in an organization towards ... -
Organizational Factors and Implementation of Strategies in Public Water Service Providers in Kitui County, Kenya
(2022)Successful strategy implementation is key to the survival of organizations. Literature suggests that strategy implementation is usually curtailed by inefficiencies. The study looked into organizational factors influencing ... -
Career Development and Employee Retention in Insurance Companies in Nairobi City County, Kenya
(Kenyatta University, 2022)Organizations face some challenges when it comes to highly trained and experienced staffs as they are attractive to many employers in different industries. The changes in the working place, work pressures and market demands ... -
Compensation Practices and Firm Productivity in Multinational Tea Companies in Kericho County, Kenya
(Kenyatta University, 2022)Multinational organization face challenges in firm productivity in terms of quality, quantity of work, effectiveness and employee performance. The general aim of the study was to investigate the effect of compensation ... -
Employee Engagement and Performance of Microfinance Institutions in Kenya A Case of Bimas Kenya Limited
(Kenyatta University, 2022)Employers have over time began recognizing and appreciating the role of employees as business drivers in organisations. Most organisations, especially in Kenya, have not yet been able to determine the levels of employee ... -
Dynamic Capabilities and Customer Satisfaction in Stock Investment Firms, in Nairobi City County, Kenya
(Kenyatta University, 2022)An investment firm is expected to bring profit and benefits to the investors. If the investment firm remains to be true and to bring in consistent benefits that are risks free over time then the investors are confident to ... -
Work Environment and Performance of Employees in Public Health Sector in Nairobi County, Kenya
(Kenyatta University, 2022)The environment in which the organizations operate today is highly competitive and many organizations are putting in place measures to achieve operational excellence in order to improve their positioning in the industry. ...