Impact of Integrated Mandatory E – Government on Public Service Kenya; a Case of Siaya County Government
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Date
2024-02
Authors
Miganda, Gloria Amondi
Kandiri, John
Journal Title
Journal ISSN
Volume Title
Publisher
IAJAH
Abstract
The purpose of this paper is to analyze and
report the Impact of Integrated Mandatory E
– Government on Public Service Kenya;
Case of Siaya County Government. This
study mirrors on three software systems
(GHRIS, IFMIS, AND IPPD), and it assessed
the extent to which the three (3) software
systems were implemented and utilized to
increase efficiency in the public service. This
study was anchored on UTAUT theory which
is highly acceptable for explaining
acceptability of technology due to its
comprehensiveness since it incorporates
eight theories, including the Technology
Acceptance Model (TAM), Theory of
Reasoned Action (TRA), Innovation
Diffusion Theory (IDT), Theory of Planned
Behaviour (TPB), Motivational Model
(MM), Model of PC Utilization (MPCU),
Social Contingency Theory (SCT) and
Combined TAMTPB (C-TAM-TPB).
Venkatesh (2003) piloted a theory of study on
the eight Information Technology (IT)
simulations to test their value; hence
developed the Unified Theory of Acceptance
and Use of Technology.The model consists
of four factors influencing the adoption of egovernance and ICT technologies:
performance expectancy, effort expectancy,
social influence, and facilitating factors.
UTAUT theory consists of further
superseding features (age, sex, skill, and
voluntaries of usage), which also determine
the acceptance and implementation of egovernment. The performance expectancy
describes perceived efficiency, effectiveness,
and quality of electronic-based governance
executed by government agencies. Based on
this factor, the continued use of the three
software systems (GHRIS, IFMIS, and IPPD)
depends on the continued utility that the
public and the government derive from
implementing e-government. When the
stakeholders (government and public) no
longer experience the system's value in
service delivery efficiency, quality, and
effectiveness, they automatically abandon
them and adopt alternatives. The study also
adopted a descriptive survey design to collect
data and analyze findings. A descriptive
research study was convenient because it
enabled collection of both qualitative and
quantitative data in an unchanged research
setting. A mixed questionnaire was applied to
gather information amongst randomly
selected respondents. The study also had one
independent variable (adoption of egovernance) and four dependent variables
(performance expectancy, effort expectancy,
social influence, and facilitating conditions).
The control variables in this study include
age, work experience, and literacy. There
existed no significant disparity on sex of
respondents, with masculine and feminine
being equally represented in the sample.
However, on age, the majority (68 percent) of
the respondents interviewed stood at ages
between 25 to 45. The study further
established that nearly 70 percent of the
respondent had a minimum of a university
degree, indicative of a highly trained work
force. Three departments were represented in
the study, with nearly 46 percent being from
the IFMIS department, and the rest from
GHRIS and IPPD. The verdict of this
research clearly indicates that the four (4) dependent Variables in this paper had
substantial optimistic influence going on with
acceptance of e-government amenities within
the Countries’ devolved units of
Administration. The study indicated and
showed the fact that persons and firms
(especially businesses) should be motivated
to embrace e-government to advance
performance in delivery of facilities, easiness
of utilization of the local authorities
structures plus amenities, whereas in the
same moment, trust that the age mates and
age sets plus coworkers expect all to utilize
e-government. In equal measure, facilitating
conditions like faster online infrastructure,
software platforms and computer systems,
training, re-training and development for
capability enhancement must be put within
position, in addition to improvement
recurrently because facilitating conditions
had robust affirmative influence with
implementation of e-government facilities.
Description
Article
Keywords
Performance Expectancy, Effort Expectancy, Social Influence, Facilitating Conditions And Adoption And Use Of EGovernance
Citation
Miganda, G. A., Kandiri, J. (2024). Impact of integrated mandatory E – Government on Public Service Kenya; A case of Siaya County Government. International Academic Journal of Arts and Humanities, 1(4), 61-76.