Determinants of Smartphones Adoption and Use at Kenya Airport Police Unit, Kenya
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Date
2023-03
Authors
Sila, Benedict Musili
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Over the past ten years, smartphones have been invented and have become more and more ingrained in people's lives, serving both social and professional purposes. According to some experts, smartphones may have negative consequences on the workplace, such as lowering productivity, isolating employees from their duties, adding stress from personal issues, and encouraging poor behavior. While some organisations may encourage their staff to use their smartphones as tools to increase the efficiency in their organisation, it can be challenging for organisations to impose a policy that forbids the usage of smartphones. Although there is a lot of potential for smartphone use to enhance policing, the research on police smartphone usage is lacking, which raises concerns about the effects of smartphones on policing. The research set out to determine what elements in the Kenya Airport Police Unit's environment encourage police personnel to embrace and utilize mobile apps for the purpose of crime prevention. The police department isn't making the most of its smart phones because its officers aren't using them to their full potential. The organization's attempts to decrease crime might benefit from seeing how police personnel utilize mobile apps. Because of their convenience and low cost, police departments may benefit from smart phone apps. Perceived utility (PU), perceived ease of use (PEOU), and the idea of the diffusion of innovations (DOI) were the study's guiding concepts, and they were crucial to the successful rollout of cellphones. Subsequently, SPSS was used to create visual representations of the quantitative data using frequency and percentage. After processing, the data was presented in both graphical and tabular formats. After elucidating the meanings of the qualitative data, thematic analysis was used, and inferential statistics, such as multiple regressions, were used to identify the link between the variables. The research aimed to provide light on the connection between utility, usability, and subjective norms in regards to the adoption and usage of cellphones by the Kenya Airport Police Unit in Kenya. All appropriate norms and standards for such a research were adhered to. Smartphones were found to be effective instruments for crime prevention by the Kenya Airport Police Unit. The modified technology acceptance model (TAM) indicated that social media and messaging apps including Facebook, WhatsApp, Twitter, emails, and SMS all provide a positive impact on crime reduction. It showed that the usage of smartphones by police had a positive impact on reducing crime. It was discovered that police efforts to use smartphone technology had significantly good benefits on crime prevention. Research findings should inform the development of specialized police mobile apps and the training of police personnel to make better use of existing applications.
Description
A Research Project Submitted to the School of Business, Economics and Tourism in Partial Fulfillment of the Requirements for the Award of Master of Business Administration (Management Information Systems) of Kenyatta University, March, 2023
Keywords
Determinants of Smartphones Adoption and Use at Kenya Airport Police Unit, Kenya