Performance Management and Employee Productivity of Gulf Africa Bank in Nairobi City County, Kenya
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Date
2023-11
Authors
Bagajo, Noor Ahmed
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Global economic recession and instability have extremely troubled the banking sector. It has created an atmosphere where investment is hindered, and economic assets lost value which has led to unemployment. These have affected employee productivity negatively being one of the most important components of the economic stability and a determining factor in global competitiveness. Research project surveyed employee performance management and productivity in Gulf Africa Bank in Nairobi City County, Kenya. The research detailed objectives was to evaluate result of performance planning influences on employee productivity at Gulf Africa Bank Nairobi City County, Kenya, to explore the effect of performance review on employee productivity at Gulf Africa Bank Nairobi City County, Kenya, to establish how feedback on performance affected employee productivity at Gulf Africa Bank Nairobi City County, Kenya and to assess the outcome of reward system on the employee productivity at Gulf Africa Bank Nairobi City County. The study embraced four theories of performance management, Goal Setting theory, Expectant theory, Social cognitive and control theories. The study also employed a descriptive research design, which entailed diverse categories that was applied in collecting, analyzing, and presenting primary data. The exercise administered semi-structured questionnaire to collect raw data. The total population comprised 120 Gulf Africa Bank employees in Nairobi City County, Kenya. Census study was employed to study all population. Population was divided into four strata, upper management, lower, Customer care and Back Office/Operations section. A pilot research test of 12 respondents was carried out to measure the comprehensiveness and clarity of the questionnaire. Validity test was completed to ascertain the observations and opinions of the selected respondents and reliability test to examine the data stability and uniformity. The study employed the Cronbach's alpha coefficient 0.7 to confirm the dependability and steadiness of the data collection tool and filled questionnaires was coded and the statistics modified and validated in a Social Science Statistics Package version 26.0 package which provided comprehensive interpretation of primary data. Descriptive style, inferential statistics and the regression analysis was reviewed to ascertain the association amid the dependent and independent variables and finally to answer the questions. The outcomes were illustrated in tables, charts, and by frequencies like means, medians, percentages, standard deviations, and coefficients to examine the results. The outcomes revealed that there is positive correlation between employee productivity and performance planning, review, feedback, and reward system. Though the employee were unanimously agreed with statement of performance planning and review, there was dissatisfaction on statement of performance feedback and reward system. There was significant relationship between the four variable and employee productivity, planning and employee productivity (r = .652**, p=0.000<.05), review and employee productivity (r = .665**, p=0.000<.05), performance feedback and employee productivity (r = .703**, p=0.000<.05), reward system and employee productivity (r = .696**, p=0.000<.05). This concluded that all the variables have impact on employee productivity. The research recommended future research to be carried out similar studies on other related organization operating in Kenya economy. The study contributed the substantial determinants of employee productivity in a Gulf Bank Africa in Nairobi, City, County, Kenya.
Description
A Research Project Submitted to the School of Business, Economics and Tourism in Partial Fulfillment of the Requirements for the Award of the Degree of Master’s In Business Administration (Human Resource Management) of Kenyatta University
Keywords
Performance Management, Employee Productivity, Gulf Africa Bank, Nairobi City County, Kenya