Quality Management Practices and the Performance of Road Infrastructure Projects in Wajir County, Kenya
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Date
2023-11
Authors
Mohamed, Garad Saney
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Road infrastructure projects in Kenyan county governments are rarely completed within the timeframes. A large proportion of these projects are completed late, that is, two to five years later and some even end up stalled. For some projects, there is uncertainty as to whether they will be completed and this is attributable to the substandard work that compromises the quality of the projects, causing them to run behind schedule and leading to considerable cost overruns. The purpose of the current study was to investigate the influence of quality management on the performance of road infrastructure projects in Wajir county. The objectives of the study were to establish the influence of (benchmarking, quality auditing, quality training, inspection, and continuous improvement) on the performance of Road projects in Wajir county. The study was anchored on the total quality management theory, the study was descriptive, the population of the study was 148 employees in Wajir county government, stratified random sampling technique was applied to sample 108 staff who provided data for the study by filling questionnaires that were administered both physically and online. The data collected was analyzed through both descriptive and inferential analysis. Results of the study were presented in tables and narratives. The study found a β of 0.431, t=3.186 which was also associated with a p-value of 0.002<0.05 between quality auditing and performance; a β of 0.176, t=1.164 which was also associated with a p-value of 0.248>0.05 between quality training and performance; a β of 0.408, t=3.597 which was also associated with a p-value of 0.001<0.05 between inspection and performance and a β of 0.406, t=2.818 which was also associated with a p-value of 0.006<0.05 between continuous improvement and performance. The study concluded that benchmarking had a positive but insignificant effect on performance; quality Auditing had a positive and significant on performance; quality Training had a positive but insignificant effect on performance; inspection had a positive and significant effect on performance; Continous Improvement had a positive and significant effect the performance of roads infrastructure projects in Wajir county. The study recommended for review of benchmarking practices; frequent quality audits, review of quality training practices, use of cube testing as an inspection of roads quality practices as well as continuous improvement through available review boras, sterling committees, and the defects review reports.
Description
A Research Project Submitted to the School of Business, Economics and Tourism in Partial Fulfillment of the Requirement for the Award of Degree in Master of Business Administration (Project Management) Kenyatta University, November, 2023
Keywords
Quality Management Practices, Performance, Road Infrastructure Projects, Wajir County, Kenya