Information Systems Capability and Performance of New Kenya Cooperative Creameries Limited
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Date
2023
Authors
Mukila, Faith Mumbe
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
The performance of firms have always been a critical and important issue in market
organization globally. Even though prior several research have showed information
Systems has positively impacted productivity of business organizations, other theories are
yet to be put in place or expound how Information systems affects the performance of
various business undertaken by the institutions. The research study was aimed in
ascertaining the impacts of Information Systems (IS) capabilities such as IS infrastructure,
user skills, Application services and Management support on the performance of New
KCC. The theories anchoring the study where; Technology Acceptance Model,
Technology-Organization Environment, Information System success Model and Resource
Based view. Descriptive design was used during the study. The research used a population
target of 200 employees picked from various subsections: finance, logistics, human
resource, crates section, sales and marketing, production, and ICT departments. The
analysis used a technique of random stratified sampling in order to acquire a sample size
of 60 questionees which was a representative of 30% of the population targeted.
Questionnaire was used to collect primary data where the questions were both closed and
open-ended questions, the drop-and-pick method was utilized. Descriptive statistics was
employed in analyzing the collected data, the analysis was done using mean, percentages,
frequencies and standard deviation. It also utilized the inferential statistics including the
ANOVA, correlation coefficient and regression coefficient. The Statistical Package for
Social Sciences (SPSS) was also used in data analysis assistance. The presentation of
results was done by use of tables. The study presumed that the information systems (IS)
infrastructure allowed the firm's specialized information system applications to run on a
platform that enables rapid sharing and transmission of data. Regarding user skills, it was
established that computer-skilled employees improved productivity and problem-solving
speed in the workplace. Application services were crucial tools for boosting organizational
performance and expansion and management support improved performance in New KCC
through constant training and motivation of employees on new trends in information
technologies. The study recommended that Information Systems infrastructures were
believed to be immensely important firms’ resource that ought to be utilized properly
therefore requiring companies to be well resourced with operational workstations. User
skills could be enhanced through training of employees on current technology skills
required for effective problem solving. Business firms need to make sure that the IS
embraced are suitable to the company necessity and also reliable connection of the internet
for proper communication and information shareability. Also, management support was
seen to be very fundamental since organizations require proper allocation of resources and
necessary support from the management in Information System implementation and usage.
An investigation can be carried out to determine the interconnection allying organizations
culture and advocacy of ICT among state corporations in Kenya.
Description
A Project Report Submitted to the School of Business, Economics and Tourism in Partial Fulfilment of the Requirement for the Award of the Degree of Master of Business Administration (Management Information Systems) of Kenyatta University, April 2023.
Keywords
Information Systems, New Kenya Cooperative Creameries Limited