Relationship Between E-Payment and Organization Performance in Public Sector: A Case of Nairobi City County Government
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Date
2018
Authors
Gathima, Joseph Irungu
Njoroge, Jane Gakenia
Journal Title
Journal ISSN
Volume Title
Publisher
IJERN
Abstract
The adoption of information and communication technologies in the public payment process has
seen a great rise owing to its related benefits such as cost and time reduction, quality and high value
stock, increased efficiency and effectiveness, transparency and accountability, and customer
satisfaction. In Kenya, the performance of the public payment has been a challenge and the
government is working to ensure fairness in expenditure of public funds. The government has made
it mandatory for payment of all public goods, works and services to be procured through online
platforms to enhance and improve performance of the payment function. However, despite these
measures, the performance of the Kenyan payment function has been characterized by massive
scandals and indignity, which have been attributed to poor handling of payment information.
Therefore, the objective of this study was to examine the effect of e-payment on the performance of
County Government of Nairobi. The study was guided by the transaction cost theory. It utilised the
descriptive research design and explanatory design. The target population comprised 750
respondents drawn from the finance, payment and information technology department. The study
sample comprised 75 respondents selected from the three departments using stratified random
sampling technique. The data was collected through the administration of the questionnaires to the
selected sample. The collected data was sorted and coded and analysed through descriptive statistics
with an aim of summarising the data, and inferential statistics, for the purposes of establishing any
association between the variables, with the help of the Statistical Package for Social Sciences
(SPSS) version 21. The presentation of findings was through tables. The study found that at 95%
confidence interval, E-payment practices had positive and significant relationship with the
performance in Nairobi City County Government at 0.481 and P=0.000 < 0.05. Use of e-payment
practices included the constitutional provisions, Public Payment and Asset Disposal Act, and county
policies and regulations. The study recommends that the Nairobi City County pays a lot of attention
in adopting and implementing various aspects of e-payment to ensure that its activities remain
improved.
Description
Article
Keywords
E-payment, County Government of Nairobi, Performance
Citation
Gathima, I., & Njoroge, G. (2018). Relationship between E-Payment and Organization Performance in Public Sector: A Case of Nairobi City County Government. International Journal of Education and Research. 6 (7), 87-100.