Relationship Between E-Payment and Organization Performance in Public Sector: A Case of Nairobi City County Government

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dc.contributor.authorGathima, Joseph Irungu
dc.contributor.authorNjoroge, Jane Gakenia
dc.date.accessioned2023-05-05T12:18:52Z
dc.date.available2023-05-05T12:18:52Z
dc.date.issued2018
dc.descriptionArticleen_US
dc.description.abstractThe adoption of information and communication technologies in the public payment process has seen a great rise owing to its related benefits such as cost and time reduction, quality and high value stock, increased efficiency and effectiveness, transparency and accountability, and customer satisfaction. In Kenya, the performance of the public payment has been a challenge and the government is working to ensure fairness in expenditure of public funds. The government has made it mandatory for payment of all public goods, works and services to be procured through online platforms to enhance and improve performance of the payment function. However, despite these measures, the performance of the Kenyan payment function has been characterized by massive scandals and indignity, which have been attributed to poor handling of payment information. Therefore, the objective of this study was to examine the effect of e-payment on the performance of County Government of Nairobi. The study was guided by the transaction cost theory. It utilised the descriptive research design and explanatory design. The target population comprised 750 respondents drawn from the finance, payment and information technology department. The study sample comprised 75 respondents selected from the three departments using stratified random sampling technique. The data was collected through the administration of the questionnaires to the selected sample. The collected data was sorted and coded and analysed through descriptive statistics with an aim of summarising the data, and inferential statistics, for the purposes of establishing any association between the variables, with the help of the Statistical Package for Social Sciences (SPSS) version 21. The presentation of findings was through tables. The study found that at 95% confidence interval, E-payment practices had positive and significant relationship with the performance in Nairobi City County Government at 0.481 and P=0.000 < 0.05. Use of e-payment practices included the constitutional provisions, Public Payment and Asset Disposal Act, and county policies and regulations. The study recommends that the Nairobi City County pays a lot of attention in adopting and implementing various aspects of e-payment to ensure that its activities remain improved.en_US
dc.identifier.citationGathima, I., & Njoroge, G. (2018). Relationship between E-Payment and Organization Performance in Public Sector: A Case of Nairobi City County Government. International Journal of Education and Research. 6 (7), 87-100.en_US
dc.identifier.urihttp://www.ijern.com/journal/2018/July-2018/07.pdf
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/25273
dc.language.isoenen_US
dc.publisherIJERNen_US
dc.subjectE-paymenten_US
dc.subjectCounty Government of Nairobien_US
dc.subjectPerformanceen_US
dc.titleRelationship Between E-Payment and Organization Performance in Public Sector: A Case of Nairobi City County Governmenten_US
dc.typeArticleen_US
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