The Moderating Effect of Organizational Characteristics on The Relationship Between Information Technology Integration and Performance: Empirical Evidence from Selected Public Hospitals in Kenya

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Date
2019Author
Malongo, Iloka Kenneth
Muathe, Stephen M. A.
Waithaka, Stephen Titus
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With the continuing digital revolution steered by the Internet, organizations are moving towards information
technology integration to improve their performance. Regrettably, these developments have in no way been
all-inclusive. The health gap between public institutions in first, second, and third world nations has
broadened. Public organizations in second and third world nations are characterized by poor performance.
This study sought to establish the moderating effect of organizational characteristics on the relationship
between information technology and the performance of public hospitals in Kenya. The study used the
Technology Organization Environment (TOE) theory. The study was guided by explanatory and cross-sectional
research design. The target population was 98 public hospitals in Kenya. Multi-stage sampling technique was
used to select a sample size of 294 respondents. Primary data was collected using semi-structured
questionnaires. For data analysis, descriptive statistics and multiple regression analyses were used. The study
results established that organizational characteristics moderated the relationship between information
technology integration and the performance of public hospitals in Kenya. Therefore, the study concluded that
organizational characteristics play a major role in an organization’s adoption and utilization of information
technology integration. The study recommends technologies should be customized to fit the type of
organizational characteristics for better performance.