Enterprise Resource Planning Implementation and Organization Performance: A Case Study of Egerton University
Loading...
Date
2016-06
Authors
Simon, Karuri Gitonga
Journal Title
Journal ISSN
Volume Title
Publisher
Kenyatta University
Abstract
Enterprise Resource Planning (ERP) is a complex system which is very useful in an organisation
by making resources accessible from one interface hence improving efficiency, data integrity and
customer satisfaction. However the implementation of ERPs is complex hence the need to
evaluate relationships between ERP implementation factors and Organisational performance
ERPs can be viewed in a “4P model” composed of 4Ps namely Product representing software
component or modules installed; Process flow representing business process; Person or customer
mindset representing the users and Performance expectation represented by Top management
through change management. These four factors implementations are further based on the
several theories such as software development, technological acceptance model, theory of
reasoned action and activity theory in addition to empirical research on ERPs. This study seeks
to investigate the relationships between ERP implementation Factors as Independent variable
and Organisation performance as dependent variable. ERP implementation Factors are
represented by the following factors namely : Top management Support; Business process
Reengineering; Education ,Training & Organisation culture and module completed while
Organisation performance is represented by operational efficiency which include improve
revenue, improved productivity and strategic which include revenue growth and gains in market
share. Egerton University is used as case study. The study seeks to interview the key users and
implementers on Organisation performance based on the following factors namely : Operational
efficiency which include improved Revenue, Improved production and strategic performance
which include Improved revenue and improved market share . The questions will also handle
ERP implementation factors. Exploratory research method is the preferred method. A target
population of 60 are selected to present the various categories.
Description
A Research Proposal Submitted to the School of Business in Partial Fulfillment for the Award of Degree in Master of Business Administration (Information Systems) of Kenyatta University