Enterprise Resource Planning Implementation and Organization Performance: A Case Study of Egerton University

Abstract

Enterprise Resource Planning (ERP) is a complex system which is very useful in an organisation by making resources accessible from one interface hence improving efficiency, data integrity and customer satisfaction. However the implementation of ERPs is complex hence the need to evaluate relationships between ERP implementation factors and Organisational performance ERPs can be viewed in a “4P model” composed of 4Ps namely Product representing software component or modules installed; Process flow representing business process; Person or customer mindset representing the users and Performance expectation represented by Top management through change management. These four factors implementations are further based on the several theories such as software development, technological acceptance model, theory of reasoned action and activity theory in addition to empirical research on ERPs. This study seeks to investigate the relationships between ERP implementation Factors as Independent variable and Organisation performance as dependent variable. ERP implementation Factors are represented by the following factors namely : Top management Support; Business process Reengineering; Education ,Training & Organisation culture and module completed while Organisation performance is represented by operational efficiency which include improve revenue, improved productivity and strategic which include revenue growth and gains in market share. Egerton University is used as case study. The study seeks to interview the key users and implementers on Organisation performance based on the following factors namely : Operational efficiency which include improved Revenue, Improved production and strategic performance which include Improved revenue and improved market share . The questions will also handle ERP implementation factors. Exploratory research method is the preferred method. A target population of 60 are selected to present the various categories.