MST-Department of Management Science

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Browsing MST-Department of Management Science by Subject "Adoption"

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    Electronic Commerce Adoption and Performance of Small and Medium Enterprises in Murang’a County, Kenya
    (Kenyatta University, 2021) Orori, Edwin Mbegera; Josphat Kyalo
    Small and Medium Enterprises (SMEs) have a lot of potentials when it comes to electronic commerce. There is evidence that SMEs in developing countries, such as Kenya, are reluctant to adopt e-commerce. Failing to reach an acceptable level threshold tends to hinder businesses from realizing the full benefits of technology adoption. The general objective of the study was: to determine the effect of E-commerce adoption and Performance of Small and Medium Enterprises in Murang'a county. The Specific Objectives of the study were: To determine effects of computing infrastructure, ICT computing skills, information storage and lastly, examine effects of service delivery and the Performance of SMEs in Murang'a County. A descriptive research design was used in this analysis, with a target population of 1239 respondents, with a sample of 124 who were either business managers or owners. The study used stratified sampling technique to sample owners and managers from transport saccos, shops, hardware shops, clinics and hotels. Primary data was obtained from managers or owners of the classified SMEs using questionnaires. Chronbach Alpha was employed to check the reliability of 0.809 for the predesigned questionnaires. Data was analyzed through descriptive, relational and inferential models. The study established that computing infrastructure, ICT computing skills, information storage and service delivery had a positive and significant on the Performance on SMEs. The study concludes that with the right operational methods to manage IT infrastructure, Performance in the company is improved. The study recommends the e-commerce adoption that has been used in the firm for some time, it will be fascinating to revisit the extent of entrepreneurial alignment tactically influences the connection between e-commerce adoption and SME results.
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    Electronic Procurement System Dynamics and Adoption in Bungoma County, Kenya
    (Kenyatta University, 2022) Lenis, Chesoli Wambani; Nzuki David
    The need to stream line procurement process as a way of containing cost of operation and promotion of effectiveness in service delivery should be among the priorities of any organization and among the measures that may be undertaken to promote efficiency and effectiveness of operation in the enactment of e-procurement services. The purpose of the study was to assess the success of procurement procedure on adoption of electronic procurement system dynamics by Bungoma County Government. Adoption of e-procurement in Bungoma County is in line with Presidential Executive Order issued on June 14th 2018 which was issued as part of adherence of government to commitment of entrenching good governance of public affairs anchored on transparency and accountability in procurement of Public Goods and Services. Though, efficacy of the same has recorded varied performance from County. The focus of this project report was to; investigate Electronic Procurement System Dynamics and embracing of e-purchase in Bungoma region. The study focused on the level of which administration support system dynamics has influenced acceptance of E- obtaining in Bungoma province; the state of e-acquiring infrastructural development system dynamics and its impact on implementation of E-purchasing in Bungoma County & how capacity of staff training system dynamics had affected acceptance of E-obtaining Bungoma district. Technology Acceptance Model (TAM), Innovation Diffusion theory (IDT), Theory of Constraints and Contingency Theory of Management (CT) were base on which this research was grounded on theoretically. The research utilized Correlation research design. The research targeted 105 respondents from finance, procurement and ICT departments as they were the ones at the Centre of implementation of E-learning. Sample of 45 percent was selected using simple random sampling and proportionate. A structured questionnaire was used to collect data. The study yielded quantitative and qualitative data which was analyzed with assistance of Statistical Package for Social Sciences (SPSS) version 23. Quantitative data were analyzed using descriptive statistics with results reflected in tables using percentages and frequencies. Inferential statistics was used to analyze qualitative data which engrossed running of Correlation and Regression so as to ascertain the connection between and among variables. The research found that: managerial support for e-procurement was weak, digital infrastructures were inadequate and competency of the staff was low for effective implementation of e-procurement of Bungoma County Government should come up strongly to support effective implementation by ensuring adequate provision of digital infrastructure and staff training by making adequate budgetary provisions for the same.
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    Information Communication Technology Adoption and Performance of Deposit Taking Savings and Credit Co-Operative Societies in Kiambu County, Kenya
    (Kenyatta University, 2021) Ndungu, Julius Wanjohi; Joshua W. Tumuti
    Organizations use Information Communication Technology (ICT) to transform their internal processes, data processing, and services delivery to consumers. The Savings and credit cooperatives (SACCOs) regulator require them to implement robust ICT platforms as part of the prudential standards set. Though there is an observable adoption of ICT by Deposit Taking (DT) SACCOs to provide services to members, there are concerns of how the DT SACCOS have adopted ICT, similarly, there is a noted diminishing rate of growth in performance in regard to DT SACCOs’ turnover, membership growth, savings and credit mobilization. The intentions of the study was to determine; the impact of mobile banking on DT SACCOs and performance in Kiambu County, Kenya, the influence of agency banking on performance of DT SACCOs in Kiambu County, Kenya, the usage of Automated Teller Machine on the performance of DT SACCOs and to assess SACCOs’ data security policies and controls. The study used the technology acceptance model, Diffusion of innovation and Resource based view theory. The study used a descriptive research design on a population of 14 deposit-taking SACCOs which were licensed and operating in Kiambu, Kenya between the years 2010 and 2017. The researcher used the purposive sampling technique to pick 4 respondents, who were the Branch Manager, ICT, Operations, and Finance managers, per DT SACCO. This translated to a targeted population of 56 respondents. The primary data was collected using self administered semi structured questionaire to the respondents. The research used multiple regression analysis techniques to analyse data while the presentation of the findings was done using tables and graphs. The study found that respondents considered mobile banking as a tool to enable members to access services anywhere-anytime as well as positively affecting DT SACCOs Performance. It was further found that the majority of the respondents felt safe as users while using the Networks and internet services as well as affirming that Saccos used stored data to determine the member’s financial behavior. Similarly, it was affirmed by the respondents that agency banking positively affected commissions and the overall income of the SACCOs. The study found that mobile banking helped the DT-Saccos to improve their performance by enabling services accessible through mobile. Additionally, the study found that agency banking positively enlarged the income-generating channels as the DT Saccos do not need to have physical branches as they can deliver services through virtual operations. Lastly, the study found that data security policies are important to business continuity in these Saccos. DT-Saccos can utilize data analytics to customize services and communication to their members. The study therefore concluded that ICT adoption could explain 56.7 % of the positive variations on the performance of DT SACCOS in Kiambu County. The study, therefore, recommends that DT Saccos ought to deepen their investments in ICT innovations as the technology offers effective and efficient channels which in turn positively influence their overall performance. The Saccos further needs to frequently revamp their technological innovations to match market requireme