PHD-Department of Management Science
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Browsing PHD-Department of Management Science by Subject "Employee Performance"
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Item Wellness Programs and Employee Performance in Commercial Banks, Kenya(Kenyatta University, 2020-05) Ng’eno, Weldon KThe objective of the study was to analyse the effect of wellness programs on the performance of employees in commercial banks in Kenya. Specifically, the study sought to determine the extent to which employee counselling programmes, drug and substance abuse cessation programmes and provision of recreational facilities affected employee performance within the commercial banks in Kenya. The study was guided by 3 theories namely, social comparison, social exchange and hierarchy of needs theories. The study was guided by a positivist philosophy and used descriptive research deign targeting 30,903 employees of the 43 commercial banks in Kenya. Proportionate stratified sampling combined with purposive sampling was used to identify 395 respondents for the study. Pilot study was done to check on the reliability and validity of the instrument using Cronbach alpha (α) and expert opinion respectively. Structured questionnaires was used to source for primary data while other studies, libraries, worldwide web and organizational reports provided secondary data. Descriptive statistics and regression model was used to analyse quantitative data while content analysis was utilized to anlayse qualitative data. A response rate of 71% was achieved and employee performance was found to be affected positively by the wellness programs provided by the banks. Recreational facilities had the highest effect (76.9%), employee counselling programmes (61.8%) while drug and substance abuse cessation programs (46%). The findings also found that employee performance was mediated by employee job satisfaction while employee characteristics also moderated the relationship between employee performance and wellness programs. The employees who would be satisfied with utilizing wellies programs would perform better evidenced by the reduced absenteeism levels, enhanced punctuality, enhanced morale, and reduced stress and anxiety among the employees. The moderating variable of employee characteristics affected employee punctuality, influence the speed at which the employees performed their assignments, helped in reducing employee stress, enhanced teamwork and ultimately improved the productivity and output levels. The study recommends that the employee counselling programmes should be enhanced, recreational facilities play a critical role in enhancing performance among employees and should be provided for the employees. The facilities should be accessible to most of the employees and appropriately flexible. The study also recommends that the commercial banks should endeavour to make employees be satisfied with their work so that they can enhance output, which can be done through job enlargement, enrichment and even rotation which ultimately enhances employee engagement. There is also need for commercial banks to consider the characteristics of the individual employees in its human resource practice. On policy level, commercial banks should consider policy changes on how wellness programs are considered in workplaces, either public or private and that there would be need to incorporate wellness programs and utilization as a measure to manage medical costs through the incorporation of the same in the Employment Law of Kenya. The study suggest that further studies be conducted on the cost benefit analysis of the wellness programs so as to demystify the “high” costs implication of the wellness programs regardless of the benefits out of it; on the impact of employee attitude on successful implementation of the wellness programs with the organizations and on the impact of employee counselling on employee performance