PHD-Department of Management Science

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Browsing PHD-Department of Management Science by Subject "Commercial Banks"

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    Business Intelligence Capability and Performance of Commercial Banks in Kenya
    (Kenyatta University, 2022) Wamai, Muiga John; Rosemary James; Joshua W. Tumuti
    The banking sector in Kenya has continuously invested in business intelligence capability for growth, improved efficiency and financial performance. During the last seven years, returns on assets of commercial banks has been diminishing despite the adoption of business intelligence capability. In reference to this context, the study intended to evaluate the effect of business intelligence capability on the performance of commercial banks in Kenya. Specifically, the study investigated how infrastructure, data integration and organisational capabilities influence the performance of commercial banks in Kenya. The study further assessed how competitive advantage mediates the association between business intelligence capability and performance of commercial banks. The main theory anchoring the study was resource-based view supported by DeLone and McLean‟s model and dynamic capability view theory. An explanatory non-experimental design was employed to conduct a census involving the 43 commercial banks in Kenya. The respondents were 129, made up of the heads of information technology, operations managers and credit managers drawn from the commercial banks. Both primary and secondary data were applied. A semi-structured questionnaire was used to gather primary data on business intelligence capability whereas secondary data on bank performance was gathered from audited financial statements using data collection sheet. Validity and reliability of the questionnaire were affirmed. Descriptive and inferential statistics were applied for analysis. Means, standard deviation and frequencies were used. Ordinary list squares model was also used in analysis. Diagnostic tests of normality, linearity, autocorrelation, homoscedasticity and multicollinearity were conducted to ascertain conformance with assumptions of linear regression. The main beneficiaries of the study were the commercial banks management, academia and policy makers. The main results of the study revealed that commercial banks in Kenya had various business intelligence capabilities such as infrastructure, data integration and organization capabilities which positively and significantly affect performance. The study also found that competitive advantage does not mediate the association between business intelligence capabilities and performance of commercial banks in Kenya. The study concluded that commercial banks in Kenya had business intelligence capabilities which included infrastructure, data integration and organization capabilities which have an effect on commercial banks performance. It was recommended that the leadership of commercial banks and other stakeholders should embrace business intelligence capability as it is an effective performance management strategy.
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    Risk Management and Performance of Information Technology Projects by Commercial Banks In Kenya
    (Kenyatta University, 2022) Okong’o, Ouma Fredrick; Paul Sang; Franklin Kinoti Kaburu
    Undertaking an information technology project in a banking environment is a complex task. Studies globally and locally indicate a problem of high failure rate of information technology projects. Standish group report 2019 states that 83.9 percent of information technology projects partially or completely fail. Majority of the projects, 52 percent were over budget, overdue, or lacked promised functionality. Previous studies indicate information technology projects by commercial Banks in Kenya experience the same project performance variations, as projects are either delayed, over budget or have issues with functionality. Risk is a factor that challenges project performance. Project risk management includes risk identification, analysis, response, and monitoring and control of risk in a project. The goal of project risk management is to reduce the likelihood and/or severity of unfavourable risks. The overall goal of this study was to examine the relationship between risk management and performance of information technology project by commercial banks in Kenya, taking into account the moderating effect of project complexity and the mediating effect of risk culture, both of which had been largely overlooked in previous research hence filling a research vacuum. Unit of analysis was thirty six selected IT projects. Questionnaires were used to collect the data from the targeted one hundred and eight respondents. The instrument was tested for reliability by use of Cronbach’s alpha coefficient of internal consistency test and validity by use of selected information technology project professionals’ review. Based on a survey, the research used both descriptive and explanatory research designs. The influence of risk management on performance of information technology projects by commercial banks in Kenya was analyzed using multiple regression analysis. Quantitative data was analyzed using multiple regression analysis model software tool SPSS Version 25. The study adopted empirical model of least squares method while testing the hypotheses. The researcher conducted diagnostic tests of Normality, Linearity, Homoscedasticity and Multicollinearity to see if the data conforms to the basic assumptions of linear regression. The findings were presented using statistical parameter estimates.Tables and figures were used to present data, and supported by explanatory annotations. The results indicated that risk analysis, risk responses and risk monitoring and control had significant effects on the performance of information technology projects in the banking sector. Risk identification was not significant. The study also found out that project complexity had a moderating effect on the relationship between dependent and independent variables. The results indicated that risk culture had no mediating effect on the relationship between risk management practices and performance of information technology projects. The study recommends that banks should consider implementing and fully operationalize risk management practices in information technology projects. The Central Bank of Kenya should also consider putting in place an information technology projects risk policy framework to aid the banks in project undertakings.Knowledge gap is addressed by scholarly work and findings that has resulted from this research by providing statistical data analysis and explanations given on the relationship between risk management and Information Technology project performance undertaken by commercial banks in Kenya.
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    Wellness Programs and Employee Performance in Commercial Banks, Kenya
    (Kenyatta University, 2020-05) Ng’eno, Weldon K
    The objective of the study was to analyse the effect of wellness programs on the performance of employees in commercial banks in Kenya. Specifically, the study sought to determine the extent to which employee counselling programmes, drug and substance abuse cessation programmes and provision of recreational facilities affected employee performance within the commercial banks in Kenya. The study was guided by 3 theories namely, social comparison, social exchange and hierarchy of needs theories. The study was guided by a positivist philosophy and used descriptive research deign targeting 30,903 employees of the 43 commercial banks in Kenya. Proportionate stratified sampling combined with purposive sampling was used to identify 395 respondents for the study. Pilot study was done to check on the reliability and validity of the instrument using Cronbach alpha (α) and expert opinion respectively. Structured questionnaires was used to source for primary data while other studies, libraries, worldwide web and organizational reports provided secondary data. Descriptive statistics and regression model was used to analyse quantitative data while content analysis was utilized to anlayse qualitative data. A response rate of 71% was achieved and employee performance was found to be affected positively by the wellness programs provided by the banks. Recreational facilities had the highest effect (76.9%), employee counselling programmes (61.8%) while drug and substance abuse cessation programs (46%). The findings also found that employee performance was mediated by employee job satisfaction while employee characteristics also moderated the relationship between employee performance and wellness programs. The employees who would be satisfied with utilizing wellies programs would perform better evidenced by the reduced absenteeism levels, enhanced punctuality, enhanced morale, and reduced stress and anxiety among the employees. The moderating variable of employee characteristics affected employee punctuality, influence the speed at which the employees performed their assignments, helped in reducing employee stress, enhanced teamwork and ultimately improved the productivity and output levels. The study recommends that the employee counselling programmes should be enhanced, recreational facilities play a critical role in enhancing performance among employees and should be provided for the employees. The facilities should be accessible to most of the employees and appropriately flexible. The study also recommends that the commercial banks should endeavour to make employees be satisfied with their work so that they can enhance output, which can be done through job enlargement, enrichment and even rotation which ultimately enhances employee engagement. There is also need for commercial banks to consider the characteristics of the individual employees in its human resource practice. On policy level, commercial banks should consider policy changes on how wellness programs are considered in workplaces, either public or private and that there would be need to incorporate wellness programs and utilization as a measure to manage medical costs through the incorporation of the same in the Employment Law of Kenya. The study suggest that further studies be conducted on the cost benefit analysis of the wellness programs so as to demystify the “high” costs implication of the wellness programs regardless of the benefits out of it; on the impact of employee attitude on successful implementation of the wellness programs with the organizations and on the impact of employee counselling on employee performance