Knowledge Management Practices and Service Delivery at Oxfam International, Kenya.
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Date
2020
Authors
Chebet, Daisy
Njuguna, Reuben
Journal Title
Journal ISSN
Volume Title
Publisher
International Academic Journals
Abstract
For several organizations, periods of rapid
technological changes are also periods of
incessant struggles with maintain a high
performance. Obviously, knowledge is
slowly becoming the key factor in
production after labor, land as well as
capital. Knowledge management (KM) has
been considered over and over by every
organization. In a broad dimension, it has
been recognized that knowledge is a
significant component of strategic
organization in ensuring that innovation is
enhance and that organizational
performance is consequently improved.
The main objective of the study is to
determine the effect of knowledge
management practices on service delivery
at Oxfam international, Kenya. The study
variables include knowledge creation,
knowledge sharing, knowledge application
and knowledge storage. The study focused
on the effect of knowledge management
practices on service delivery at Oxfam
international, Kenya. The study was
anchored on 3 theories: The ResourceBased theory, the Adaptive Saturation
theory as well as the organizational
Conversion theory. The study used
descriptive statistics method carrying out
this research. This research design
describes data and the features relating to a
population under study and hence it was
ideal in this study because it was easier to
describe the influence of knowledge
management on the organizational
performance. The target population was
therefore 65 staff of Oxfam international
headquarters. The collected data was
analyzed using descriptive statistics such as
mean, standard deviation, frequency
distribution as well as percentages.
Managers of Oxfam farms and NGOS in
Kenya benefit widely from the study, as it
helps them to assess the knowledge
management and put the best measures in
place so as to ensure that NGOS is
enhanced and improved thus increasing on
productivity and better services to clients.
Government benefits widely from this
study. It’s important for growth in terms of
revenue that government organizations
remain profitable because this is where the
government earns its revenue via taxes and
through knowledge management this goal
will be easily met. NGOs regulators such as
NGOs regulation authority greatly benefit
from the study because they are responsible
in ensuring that the NGOs Kenya operate
within the law and they offer quality service
which are fair to all communities thus it
benefits the regulator in the sense that they
are able to manage knowledge in all aspect
and ensure quality of service is offered. The
study concluded that knowledge
management practices had a significant and
to a great extent affected the service
delivery at Oxfam International in Kenya.
The study concluded that the organization
embraced knowledge sharing through
sharing lessons, publicizing the lessons,
cooperation and exchange of experience,
valuing lessons and awarding and
recognizing lessons learned. It was
concluded that knowledge application was
significantly employed by the international
organization through knowledge
conversion, training, seamless use of
available knowledge by staff, integration of
modern IT, KM strategy use and support
from staff. It was further concluded that the
organization employed knowledge storage
to a great extent through documentation,
record keeping, classifying information and
training on use of structured format for
documentation. The study recommends that the management of the NGO should invest
more in modern technology, knowledge
application, storage and dissemination. The
organization needs to improve the capacity
of its human resource to enhance their
ability to learn, share, apply, store and
disseminate knowledge. The study
recommends that the organization should
have an improved system for knowledge
storage to avoid plagiarism and loss of
copyright.
Description
A research article published in International Academic Journal of Human Resource and Business Administration
Keywords
knowledge management practices, service delivery, Oxfam International, Kenya
Citation
Chebet, D. & Njuguna, R. (2020). Knowledge management practices and service delivery at Oxfam International, Kenya. International Academic Journal of Human Resource and Business Administration, 3(9), 55-74