Information Communication Technology Resources as Service Delivery Enabler in the Ministry of Health, Kakamega County, Kenya
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Date
2025-10-11
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Journal of Social Science & Humanities
Abstract
The study investigated Information Communication Technology resources as service delivery enabler in the
ministry of health, Kakamega County, Kenya. To achieve the objectives, the study used a combination of
explanatory design and descriptive survey research design, specifically multiple regression model. The target
population consisted of 406 respondents and the sample size was 121 respondents from the three categories of
ministry of health employees in Kakamega County, Kenya. The research adopted a simple random sampling
method guided by past surveys of general knowledge of public opinion using a 30% confidence level
propagated by John Orodho. Reliability of the instrument was tested using Anova model regression coefficient
of 0.05 which was considered acceptable; hence the instrument was reliable. Data was analyzed using
descriptive and inferential statistics. Descriptive statistics was used to summarize data while inferential
statistics, specifically multiple regression model was used to test hypotheses. The analysis used Statistical
Package of Social Sciences (SPSS) and Microsoft excels computer applications to aid data analysis. The
results were presented using tables. The findings indicated that Information Technology Resources were
found not to be statistically significant in increasing service delivery in public health institutions. The study
recommended that human resource is a key player in influencing service delivery in public sector therefore,
county government and national government should introduce ICT training to improve human resource skills
and not leave ICT as a standalone enabler. The study concluded that ICT cannot work on its own to achieve
higher levels of service delivery in the public sector
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Citation
Ndung‟u, G. I., Njoroge, J. G. (2025). Information communication technology resources as service delivery enabler in the ministry of health, Kakamega County, Kenya. Reviewed Journal of Social Science & Humanities, 6 (1), 495 – 507.