Health Management Information System Capabilities and Performance of Catholic Mission Hospitals in Selected Counties in Kenya
| dc.contributor.author | Gitahi, James Wangai | |
| dc.date.accessioned | 2025-03-06T13:16:43Z | |
| dc.date.available | 2025-03-06T13:16:43Z | |
| dc.date.issued | 2024-11 | |
| dc.description | A Research Project Submitted to the School of Business, Economics, and Tourism in Partial Fulfilment of the Requirement for the Award of the Degree of Master of Business Administration (Management Information System) of Kenyatta University, November 2024. Supervisor Josphat Kyalo | |
| dc.description.abstract | Hospitals have embraced technology in response to the growing use of information technology in the healthcare industry by implementing health management information systems and leveraging their capabilities, which helps automate most of their processes. Even with the substantial investments made in technology, hospitals continue to struggle with performance. This study sought to establish the relationship between the capabilities of health management information systems and performance in the Catholic Mission hospitals in selected counties in Kenya. The study's specific objectives were to determine the effect of digital infrastructure, data storage, information security, and management support on the performance of Catholic Mission hospitals. The study was informed by five theories: Human-Computer Interaction, Performance Theory, Resource-Based View Theory, Technology Acceptance Model Theory, and Unified Theory of Acceptance and Use of Technology. The study used a descriptive research design. The target population comprises Managerial and non-managerial system users and ICT staff from twenty Catholic Mission Hospitals in four Selected counties in Kenya: Nairobi, Kajiado, Machakos, and Kiambu. From an average population of over three hundred staff members per hospital, a sample size of 150 respondents composed of ICT specialists from Catholic Mission Hospitals in the selected counties in Kenya was adopted in the study to represent the entire population. The study adopted stratified random sampling where the population was grouped per hospital, and six respondents were sampled. The study revealed that Digital Infrastructure significantly influences the Performance of Catholic Mission Hospitals (β=0.252; p=0.000). Furthermore, Information Security significantly affects Performance (β=0.181; p=0.000). Moreover, the study found that Data Storage (β=0.286; p=0.000) and Management Support (β=0.321; p=0.000) significantly contribute to performance. The study concludes that an organisation's digital infrastructure is crucial to success. Thus, hospitals can securely distribute, store, and monitor patient data throughout their operations if they have robust hardware and software infrastructures. Furthermore, the ability to retrieve and share patient health records highlights the importance of health information management system capabilities. For this reason, cyber security is essential to protecting people and businesses from hackers and other cyber security threats. Thirdly, organisations must protect sensitive information against unauthorised access and data breaches by taking the appropriate security measures. In conclusion, the performance of an organisation is influenced by four critical success factors: digital infrastructure, information security, data storage, and managerial support. The study recommends strengthening an organisation's digital infrastructure to provide innovative solutions for effective performance. Hence, digital platforms can support sustainable business practices by offering new frameworks for structuring businesses. Secondly, organisations must strengthen system security for passwords, usernames, authentication, and backups to improve productivity and system resilience. Thirdly, companies must implement reliable data processing infrastructure, communication networks, and data retrieval systems to stay competitive. Finally, companies must prioritise employee competency through training and appropriately and adequately allocate resources to gain a competitive edge. | |
| dc.description.sponsorship | Kenyatta University | |
| dc.identifier.uri | https://ir-library.ku.ac.ke/handle/123456789/29720 | |
| dc.language.iso | en | |
| dc.publisher | Kenyatta University | |
| dc.title | Health Management Information System Capabilities and Performance of Catholic Mission Hospitals in Selected Counties in Kenya | |
| dc.type | Thesis |