Management Information Systems Adoption and Performance of Long Distance Public Transport Bus Companies in Lamu County, Kenya
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Date
2024-06
Authors
Kimondio, Bernard Mulingulu
Tumuti, Joshua
Journal Title
Journal ISSN
Volume Title
Publisher
IAJHRBA
Abstract
Despite the fact that long distance public
transport bus companies in Kenya had
invested heavily in the adoption of MIS with
an aim of enhancing their performance, some
of them were still struggling to achieve the
expected profitability and productivity. This
was mainly due to the differences in the
extents of technology adoption in electronic
document management, electronic parcel
management, electronic booking and
electronic fleet management systems
respectively. This meant that companies who
were not able to remain updated in the
adoption of their management information
systems soon became irrelevant to their
customers and hence loss of business to their
competitors who were updated. Additionally,
the high capital involved in venturing into
long distance transport business only to be
brought down by technological issue which
could be researched, identified and resolved
was a big matter of concern among the long
distance public transport bus companies. This
as a result left many investors in this industry
wondering why they were not performing as
expected despite their efforts to adopt MIS
and which was why there was need to provide
an answer through a research study. This
research therefore sought to assess the
information management systems adoption
and performance of the long distance public
transport bus companies in Lamu, Kenya and
focused on the extent of adoption which
seemed to affect the performance of the said
bus companies. Specific objective was to
establish the extent of adoption of electronic
document management on performance of
the long distance public transport bus
companies in Kenya. Technology
Acceptance Theory (TAT), Resource based
view theory and Diffusion of Innovation
Theory were used. Qualitative research
methodology was used and descriptive data
collection techniques and interpretation was
applied respectively. The study used
inferential statistics to examine the data in
order to draw a summary and finally bring the
study to its conclusion. Data was analyzed
using both descriptive and inferential
statistics by use of SPSS V20. The study
revealed that Management Information
Systems (MIS) adoption had a great
influence or effect on the performance of the
long distance public transport bus companies.
Such included the adoption of Electronic
Document Management Systems (EDMS),
which enabled the companies to save on
office space, increase data security,
efficiency and productivity. The study
concluded that EDMS had a great influence
on the performance of the long distance
public transport bus companies. The study
recommended that every long distance public
transport bus company should work hard
toward full adoption of their IMS in order to
achieve the maximum profitability in the
public transport industry. The study equally
recommended that the government of Kenya
to withdraw taxes for ICT equipment in order
to enable the companies to afford the ICT
gadgets.
Description
Article
Keywords
Electronic Document Management Adoption and organizational Performance
Citation
Kimondio, B. M., & Tumuti, J. (2024). Management information systems adoption and performance of long distance public transport bus companies in Lamu County, Kenya. International Academic Journal of Human Resource and Business Administration, 4(4), 146-162.