Perceived Quality of Electronic Health Records Systems Among Health Workers in Public Health Facilities in Kiambu County, Kenya
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Date
2025-02
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Stratford Peer Reviewed Journals and Book Publishing
Abstract
Healthcare system is facing an unprecedented high number of patients across the world. Patients
increase comes along with increased permanent surge of medical knowledge and techniques
available for treatment and diagnosis. This study investigated health worker’s perceptions on
quality of electronic health records systems in public hospitals within Kiambu Kenya. This
research study employed descriptive cross-sectional study design using both quantitative and
qualitative methods. Simple random sampling technique was used where an approximate sample
size of 370 participants was used out of the entire population of health workers. Questionnaire
self-administered to study participants were used for data collection. Statistical Package for Social
Sciences Version 25 (SPSS) was used to process the data. Data was then scrutinized using
descriptive and inferential statistical methods. The study revealed that respondents with experience
below 10 years (58.8%) perceived that the quality of EHRs was very good. Respondents also
perceived that their facilities had good internet connectivity (52.2%,), proper ICT infrastructure
(51.6%), proper power backup system (66.5%) and easiness to retrieve patient data at (74.3%).
Moreover, the study revealed that managements have availed all resources for use in EHRs
(50.6%), while (58.6%) agreed that workflow was not interrupted while using EHRs and there was
positive organizational culture towards EHRs (66.8%). In conclusion more than half (54.3%) of
the respondents were of the opinion that the overall quality of EHRs in their work station was very
good. The study concludes that the perceived quality of EHRs in Kiambu County is generally
positive, influenced by socio-demographic, technological, and organizational factors. The study
recommends enhancing EHR quality through improved ICT infrastructure, staff training, resource
allocation, and further research on private-sector perceptions and patient experiences.
Description
Research Article
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Citation
Mbuthia, P. M., Otieno, G. O., & Rucha, K. (2025). Perceived Quality of Electronic Health Records Systems Among Health Workers in Public Health Facilities in Kiambu County, Kenya. Journal of Medicine, Nursing and Public Health, 8(1), 31–43. https://doi.org/10.53819/81018102t7045