Knowledge Management Practices and Performance of Solidaridad Eastern and Central Africa, Kenya

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dc.contributor.authorKithuka, Stephen Mutiso
dc.date.accessioned2021-03-03T07:38:10Z
dc.date.available2021-03-03T07:38:10Z
dc.date.issued2020-11
dc.descriptionA Research Project Submitted to the School of Business in Partial Fulfillment of the Requirements for the Award of Masters of Business Administration Degree (Strategic Management), Kenyatta University November, 2020en_US
dc.description.abstractThe value of human resources and knowledge in an organization have become more important than the traditional sources of economic power such as capital, land and labor in response to the changing business environment. Knowledge management helps improve the performance of individuals and that of the whole organization. Organizations have increasingly recognized knowledge as a strategic resource that drives competitive advantage, survival and improved performance. Any organization striving to compete and effectively respond to the needs of its customers must therefore be prepared to effectively manage its knowledge capabilities. Organizations have invested significant part of their budgets in development of knowledge workers who are responsible for knowledge management in the organization A good example is Solidaridad Eastern and Central Africa, Kenya office which operates in a challenging environment characterized by changing regulations, climate change, increased food insecurity, social exclusion especially among women and increased competition from other organizations. In order to effectively respond to these challenges, Solidaridad Eastern and Central Africa, Kenya office requires strategies to effectively manage knowledge capabilities. The study sought to determine the effect of knowledge management practices on the performance of Solidaridad Eastern and Central Africa, Kenya office. The study was guided by the following specific objectives; to establish the effect of knowledge acquisition on performance of Solidaridad Eastern and Central Africa, Kenya office, to establish the effect of knowledge dissemination on performance of Solidaridad Eastern and Central Africa, Kenya office, to establish the effect of knowledge utilization on performance of Solidaridad Eastern and Central Africa, Kenya office and to establish the effect of knowledge storage on performance of Solidaridad Eastern and Central Africa, Kenya office. The study was guided by the Resource Based Views Theory and the Knowledge Spiral Theory. The study adopted a descriptive research design. The target population was 52 employees of Solidaridad Eastern and Central Africa, Kenya office drawn from the different job levels. The study used a census and thus the sample size was 52 respondents. The study collected primary data using questionnaires. The collected data was analyzed using means, standard deviations and regression analysis. The findings were presented using tables and figures. The findings of the study were important to the management of Solidaridad Eastern and Central Africa, Kenya office as well as the other 7 expertise centres, stakeholders, future scholars and academicians. The study established that knowledge management practices significantly and positively influenced the performance of Solidaridad International, East and Central Africa, Kenya Offices. The variables explained 85.4% of the changes in performance of the organization. The study concluded that knowledge acquisition, knowledge dissemination, knowledge utilization and knowledge storage had a positive effect on the performance of the organization. Solidaridad had to a significant extent embraced knowledge management which led to improved database management, decision making and research and customer service. The study recommends that the organization needs to improve its research and development to improve innovations and knowledge creation.en_US
dc.description.sponsorshipKenyatta Universityen_US
dc.identifier.urihttp://ir-library.ku.ac.ke/handle/123456789/21710
dc.language.isoenen_US
dc.publisherKenyatta Universityen_US
dc.subjectKnowledge Managementen_US
dc.subjectPractices and Performanceen_US
dc.subjectSolidaridad Easternen_US
dc.subjectCentral Africaen_US
dc.subjectKenyaen_US
dc.titleKnowledge Management Practices and Performance of Solidaridad Eastern and Central Africa, Kenyaen_US
dc.typeThesisen_US
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