Factors that influence the level of knowledge management in public sector organizations in Kenya: case of the ethics and anti-corruption commission
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Date
2013-01-14
Authors
Kaboro, David Nyaga
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Abstract
Knowledge has continuously been recognized as one of the important resources in an organization, and many firms in the public and private sector have focused on knowledge
management as a means of enhancing their competitiveness. This study sought to
investigate the factors that influence knowledge management from the perspective of
public sector organizations; through an inductive case study of a public organization in
Kenya, the Ethics and Anti-Corruption Commission (EACC). Organizational factors
including leadership, structure, culture and the technology available in an organization
were taken as the factors that determine the state, nature and level of knowledge in an
organization. Knowledge management level is denoted by the various processes that go
in knowledge management, namely creation, sharing, application and use in the
organization. Data for the research was collected from the respondents who comprised
staff of the EACC sampled from various departments under the proportionate stratified
sampling approach. Linear regression technique was used to determine the nature of the
relationships between the variables, from which a knowledge management model for the
organization was developed based on the findings. The study establishes that leadership,
structure, technology and culture affect the nature and level of knowledge management in
an organization, albeit in different degrees. Leadership emerged as the most critical
determinant of how knowledge is managed in an organization. The study provides
managerial implications for knowledge management particularly in a public sector
oriented organization; to better realize the benefits that can be attained through apposite
adoption and implementation of knowledge management. The study also offers
suggestions on possible areas for future research in knowledge management.